//INT-CHQ-2-013
public AmxPeruTicketRemedyResponseDTO ModificarTicket(IOrganizationService _service, AmxPeruTicketRemedyRequestDTO requestDTO, string url)
{
//string requestToJson = Newtonsoft.Json.JsonConvert.SerializeObject(requestDTO);
Util util = new Util();
AmxPeruTicketRemedyResponseDTO response = new AmxPeruTicketRemedyResponseDTO();
try
{
string request;
request = @"{
""request"":{
""$type"":""AmxPeruPSBActivities.Activities.External.AmxPeruTicketRemedyRequestDTO, AmxPeruPSBActivities""" + ",";
request += "\"userId\": " + "\"" + requestDTO.request.userId + "\"" + ",";
request += "\"password\": " + "\"" + requestDTO.request.password + "\"" + ",";
request += "\"ticketId\": " + "\"" + requestDTO.request.ticketId + "\"" + ",";
request += "\"ticketDesc\": " + "\"" + requestDTO.request.ticketDesc + "\"" + ",";
request += "\"reason\": " + "\"" + requestDTO.request.reason + "\"" + ",";
request += "\"ticketState\":" + "\"" + requestDTO.request.ticketState + "\"" + "}" + "}";
response = Newtonsoft.Json.JsonConvert.DeserializeObject <AmxPeruTicketRemedyResponseDTO>(util.SendRestRequest(_service, request, url));
#region 07_HardCode
//response.CurrentBookmark = false;
//response.Output.response.troubleTicketId = "INC000001077426";
//response.Output.response.Status = 0;
//response.Output.response.CodeResponse = "0";
//response.Output.response.DescriptionResponse = "Transaccion OK";
//response.Output.response.ErrorLocation = "";
//response.CanRollback = false;
//response.RunDate= Convert.ToDateTime("2018-04-18T07:56:54.6699868Z");
//response.InstanceId= "548d7e62-fac8-4345-893f-05881a833af1";
//response.WorkflowName= "AmxPeruTicketRemedy";
//response.WorkflowVersion= "1.0.0.0";
//response.Status = 4;
#endregion
return(response);
}
catch (Exception)
{
//TO DO:Manejo de excepciones o logging.
throw;
}
}
public void Execute(IServiceProvider serviceProvider)
{
IPluginExecutionContext context = (IPluginExecutionContext)serviceProvider.GetService(typeof(IPluginExecutionContext));
IOrganizationServiceFactory factory = (IOrganizationServiceFactory)serviceProvider.GetService(typeof(IOrganizationServiceFactory));
service = factory.CreateOrganizationService(context.UserId);
IOrganizationService iServices = ((IOrganizationServiceFactory)serviceProvider.GetService(typeof(IOrganizationServiceFactory))).CreateOrganizationService(new Guid?(context.UserId));
myTrace = (ITracingService)serviceProvider.GetService(typeof(ITracingService));
try
{
if (context.InputParameters.Contains("Target") && context.InputParameters["Target"] is Entity)
{
if (context.MessageName == "Update")
{
//Variables Locales
string strCode = null;
string strTicketId = null;
string strTicketDesc = null;
string strTicketStatus = null;
Entity eTarget = (Entity)context.InputParameters["Target"];
string stageId = null;
#region Prueba de servicios
//foreach (var i in eTarget.Attributes)
//{
// myTrace.Trace("key: " + i.Key);
// myTrace.Trace("val: " + i.Value);
//}
//AmxPeruTicketRemedyResponseDTO response = CallPsbServiceAmxPeruTicketRemedy(strTicketId, strTicketDesc, strTicketStatus);
//throw new InvalidPluginExecutionException("Estuvo bien el servicio " + response.Output.response.Status);
#endregion
Entity target = (Entity)context.InputParameters["Target"];
if (target.Attributes.Contains("ust_remedyticketid") && target["ust_remedyticketid"] != null)
{
strTicketId = target["ust_remedyticketid"].ToString();
}
if (target.Attributes.Contains("ust_remedyticketanswer") && target["ust_remedyticketanswer"] != null)
{
strTicketDesc = target["ust_remedyticketanswer"].ToString();
}
if (target.Attributes.Contains("ust_remedyticketstatus") && target["ust_remedyticketstatus"] != null)
{
strTicketStatus = target["ust_remedyticketstatus"].ToString();
}
if (target.Attributes.Contains("stageid") && target["stageid"] != null)
{
stageId = target.Attributes["stageid"].ToString();
myTrace.Trace(Util.GetProcessStageName(service, new Guid(stageId)));
Entity incident = service.Retrieve("incident", eTarget.Id, new ColumnSet("amxperu_casetype", "ust_remedyticketid", "ust_remedyticketanswer", "ust_remedyticketstatus"));
if (strTicketId == null)
{
if (incident.Attributes.Contains("ust_remedyticketid") && incident["ust_remedyticketid"] != null)
{
strTicketId = incident["ust_remedyticketid"].ToString();
}
//TO DO: Enable this part 17/07
//else
// return; //Si no hay un incidente id entonces no debe entrar al plugIn.
}
if (strTicketDesc == null)
{
if (incident.Attributes.Contains("ust_remedyticketanswer") && incident["ust_remedyticketanswer"] != null)
{
strTicketDesc = incident["ust_remedyticketanswer"].ToString();
}
//TO DO: Enable this part 17/07
//else
// return; //Si no hay un desc entonces no debe entrar al plugIn.
}
if (strTicketStatus == null)
{
if (incident.Attributes.Contains("ust_remedyticketstatus") && incident["ust_remedyticketstatus"] != null)
{
strTicketStatus = incident["ust_remedyticketid"].ToString();
}
//TO DO: Enable this part 17/07
//else
// return; //Si no hay un incidente id entonces no debe entrar al plugIn.
}
//BUSINESS LOGIC
if (incident.Attributes.Contains("amxperu_casetype") && incident["amxperu_casetype"] != null)
{
Guid idCaseType = ((EntityReference)incident.Attributes["amxperu_casetype"]).Id;
Entity caseType = service.Retrieve("amxperu_casetype", idCaseType, new ColumnSet("ust_code"));
if (caseType != null)
{
if (caseType.Attributes.Contains("ust_code") && caseType["ust_code"] != null)
{
strCode = caseType.Attributes["ust_code"].ToString();
}
}
if (strCode == "004") //Reclamo OSIPTEL
{
string PhaseNameEN = Util.GetCrmConfiguration(service, "NameFaseNotifyCustomerEnglish");
string PhaseNameES = Util.GetCrmConfiguration(service, "NameFaseNotifyCustomerSpanish");
string stageName = Util.GetProcessStageName(service, new Guid(stageId));
//TO DO: Buscar el stagename by stageid
if (stageName == PhaseNameEN || stageName == PhaseNameES) //Notify Customer
{
AmxPeruTicketRemedyResponseDTO response = CallPsbServiceAmxPeruTicketRemedy(strTicketId, strTicketDesc, strTicketStatus);
target.Attributes["ust_remedyticketstatus"] = response.Output.response.Status;
//if (response != null)
// if (response.Output != null)
// if (response.Output.response != null)
// if (response.Output.response.Status != 0)
// throw new Exception("Estuvo mal el servicio: " + response.Output.response.DescriptionResponse);
// else
// throw new Exception("Estuvo bien el servicio: " + response.Output.response.DescriptionResponse);
}
}
}
}
}
}
}
catch (Exception)
{
throw;
}
}
