/// <summary>
/// Sends the auto reply.
/// </summary>
/// <param name="IncidentId">The incident id.</param>
/// <param name="From">From.</param>
/// <param name="To">To.</param>
internal static void SendAutoReply(int IncidentId, string From, string To)
{
IncidentBox incidentBox = IncidentBox.Load(Incident.GetIncidentBox(IncidentId));
if (!incidentBox.Document.EMailRouterBlock.SendAutoReply)
{
return;
}
Alerts2.Message msg = Alerts2.GetMessage(incidentBox.Document.GeneralBlock.AutoReplyEMailSubjectTemplate,
incidentBox.Document.GeneralBlock.AutoReplyEMailBodyTemplate,
SystemEventTypes.Issue_Created,
IncidentId, null,
-1,
Security.CurrentUser.UserID);
string subject = msg.Subject, body = msg.Body;
MemoryStream emlMessage = new MemoryStream();
byte[] tmpBuffer = null;
#region Fill Pop3 Message Stream
// Create Pop3 Message Headers
StringBuilder sbHeaders = new StringBuilder();
sbHeaders.AppendFormat("Date: {0}", GetEMailCreationDate()).Append("\r\n");
sbHeaders.Append("From: [email protected]").Append("\r\n");
sbHeaders.Append("To: [email protected]").Append("\r\n");
sbHeaders.AppendFormat("Subject: {0}", Rfc822HeaderCollection.Encode2AsciiString(subject)).Append("\r\n");
sbHeaders.Append("MIME-Version: 1.0").Append("\r\n");
sbHeaders.Append("Content-Type: multipart/mixed; boundary=\"----------7E143249668A83E\"").Append("\r\n");
sbHeaders.Append("\r\n");
tmpBuffer = Encoding.ASCII.GetBytes(sbHeaders.ToString());
emlMessage.Write(tmpBuffer, 0, tmpBuffer.Length);
// Create Pop3 Message Entry
StringBuilder sbMessage = new StringBuilder();
sbMessage.Append("------------7E143249668A83E").Append("\r\n");
// IF MESSAGE IS PLAIN TEXT
//sbMessage.Append("Content-Type: text/plain; charset=utf-8").Append("\r\n");
// IF MESSAGE IS HTML TEXT
sbMessage.Append("Content-Type: text/html; charset=utf-8").Append("\r\n");
sbMessage.Append("Content-Transfer-Encoding: base64").Append("\r\n");
sbMessage.Append("\r\n");
// OZ Fixed 500 5.3.3 Line too long (in reply to end of DATA command)
sbMessage.Append(Convert.ToBase64String(Encoding.UTF8.GetBytes(body), Base64FormattingOptions.InsertLineBreaks)).Append("\r\n");
tmpBuffer = Encoding.ASCII.GetBytes(sbMessage.ToString());
emlMessage.Write(tmpBuffer, 0, tmpBuffer.Length);
// Add Final Line
tmpBuffer = Encoding.ASCII.GetBytes("------------7E143249668A83E--\r\n\r\n");
emlMessage.Write(tmpBuffer, 0, tmpBuffer.Length);
#endregion
Pop3Message InMsg = new Pop3Message(emlMessage);
OutputMessageCreator outputAutoReply = new OutputMessageCreator(InMsg, IncidentId, From, From);
outputAutoReply.AddRecipient(To);
int emailBoxId = EMail.EMailRouterOutputMessage.FindEMailRouterPublicId(IncidentId);
foreach (OutputMessage outputMsg in outputAutoReply.Create())
{
try
{
SmtpClientUtility.SendMessage(OutgoingEmailServiceType.HelpDeskEmailBox, emailBoxId, outputMsg.MailFrom, outputMsg.RcptTo, outputMsg.Subject, outputMsg.Data);
}
catch (Exception ex)
{
System.Diagnostics.Trace.WriteLine(ex);
Log.WriteError(ex.ToString());
}
}
}
private static void SendReminder(DateTypes dateType, ObjectTypes objecType, int?objectId, Guid?objectUid, List <int> users)
{
// TODO: Step 0. Check Security (Not implemented yet)
// Step 1. Calculate variables
foreach (int userId in users)
{
int reminderType = 0;
using (IDataReader reader = User.GetUserPreferences(userId))
{
if (reader.Read())
{
reminderType = (int)reader["ReminderType"];
}
}
if (reminderType != 0)
{
// Step 2. Get Message Template
ReminderTemplate tmpl = Reminder.GetMessageTemplate(dateType, User.GetUserLanguage(userId));
// Step 2.1. Calculate Variables
ArrayList vars = new ArrayList();
Alerts2.GetObjectVariables(objecType, objectId, objectUid, false, Reminder.GetVariables(dateType), vars);
// Step 3. Replace variables and GetMessage
Alerts2.Message msg = Reminder.GetMessage(tmpl, objectId, objectUid, objecType, userId, (VariableInfo[])vars.ToArray(typeof(VariableInfo)));
// Step 4. Save to log
using (DbTransaction tran = DbTransaction.Begin())
{
int logId = DbAlert2.MessageLogAdd(msg.Subject, msg.Body);
DBSystemEvents.RecipientUpdateSend(userId, (reminderType & 1) != 0, PortalConfig.UseIM && (reminderType & 2) != 0, logId); // IsNotifiedByEmail, IsNotifiedByIBN
tran.Commit();
}
#region -- Send via Email --
// Step 5. Send via Email
try
{
if ((reminderType & 1) != 0) //IsNotifiedByEmail
{
string body = "<html><head><meta http-equiv=Content-Type content=\"text/html; charset=utf-8\" /></head><body>" + msg.Body + "</body></html>";
using (DbTransaction tran = DbTransaction.Begin())
{
Alerts2.SendMessage(DeliveryType.Email, Reminder.GetAddress(DeliveryType.Email, userId), body, msg.Subject);
DBSystemEvents.RecipientUpdateSent(userId, (int)DeliveryType.Email, true);
tran.Commit();
}
}
}
catch (Exception ex)
{
Log.WriteError(ex.ToString());
}
#endregion
#region -- Send via IM --
// Step 6. Send via IM
try
{
if ((reminderType & 2) != 0) //uInfo != null && uInfo.IsNotifiedByIBN)
{
using (DbTransaction tran = DbTransaction.Begin())
{
Alerts2.SendMessage(DeliveryType.IBN, Reminder.GetAddress(DeliveryType.IBN, userId), msg.Body, msg.Subject);
DBSystemEvents.RecipientUpdateSent(userId, (int)DeliveryType.IBN, true);
tran.Commit();
}
}
}
catch (Exception ex)
{
Log.WriteError(ex.ToString());
}
#endregion
}
}
}
