public async Task StartAsync(IDialogContext context)
{
Logger.Info("StartAsync...");
var incoming = context.Activity as Activity;
var jsonText = JsonConvert.SerializeObject(incoming.ChannelData);
Logger.Info($"JsonText={jsonText}");
var channelData = JsonConvert.DeserializeObject <OCSBot.Shared.Models.DirectLineChannelData>(jsonText);
Logger.Info($"ChannelData.DirectLineBotID={channelData.DirectLineBotID}");
var storage = new AgentStatusStorage(ConfigurationHelper.GetString("BotStatusDBConnectionString"));
var localConversation = (await storage.FindMyConversationActivityAsync(channelData.UserID)).FirstOrDefault();
Logger.Info($"localConversation={localConversation}");
var resumptionCookie = UrlToken.Decode <ResumptionCookie>(localConversation.LocalActivity);
var localActivity = resumptionCookie.GetMessage();
var message = ((Activity)context.Activity).Text.Replace("reply:", "");
message = $"[{incoming.From.Name}]{message}";
var reply = localActivity.CreateReply(message);
Logger.Info($"reply={JsonConvert.SerializeObject(reply)}");
var localConnector = new ConnectorClient(new Uri(localActivity.ServiceUrl),
new MicrosoftAppCredentials(
ConfigurationHelper.GetString("MicrosoftAppId"),
ConfigurationHelper.GetString("MicrosoftAppPassword")),
true);
Microsoft.Bot.Connector.Conversations localConversations = new Microsoft.Bot.Connector.Conversations(localConnector);
localConversations.ReplyToActivity(reply);
Logger.Info("Done");
}
private async Task PostToOCSUser(IDialogContext context, Microsoft.Bot.Connector.Activity activity)
{
Logger.Info($"Agent [{activity.From.Id}] is replying");
var storage = new AgentStatusStorage(ConfigurationHelper.GetString("BotStatusDBConnectionString"));
AgentStatus agent = await storage.QueryAgentStatusAsync(activity.From.Id);
ConversationRecord conv = (await storage.FindMyConversationActivityAsync(agent.Id)).FirstOrDefault();
var uri = new Uri("https://directline.botframework.com");
Logger.Info($"PostToOCSUser::{agent.Id}/{agent.Name}");
DirectLineClientCredentials creds = new DirectLineClientCredentials(ConfigurationHelper.GetString("OCSBot_DirectLine_Secret")); //lot into the bot framework
Microsoft.Bot.Connector.DirectLine.DirectLineClient client = new Microsoft.Bot.Connector.DirectLine.DirectLineClient(uri, creds); //connect the client
var conversation = client.Conversations.StartConversation();
DirectLineChannelData data = new DirectLineChannelData()
{
UserID = conv.RemoteUserId,
UserName = conv.RemoteUserName,
DirectLineBotID = conv.RemoteBotId
};
client.Conversations.PostActivity(conversation.ConversationId,
new Microsoft.Bot.Connector.DirectLine.Activity
{
From = new Microsoft.Bot.Connector.DirectLine.ChannelAccount
{
Id = agent.Id,
Name = $"{agent.Name}@agent"
},
Type = Microsoft.Bot.Connector.ActivityTypes.Message,
Text = activity.Text,
ChannelData = data
});
//var remoteConnector = new ConnectorClient(
// baseUri: new Uri(remoteActivity.ServiceUrl),
// credentials: new MicrosoftAppCredentials(
// appId: ConfigurationHelper.GetString("MicrosoftAppId"),
// password: ConfigurationHelper.GetString("MicrosoftAppPassword")
// ),
// addJwtTokenRefresher: true
// );
//Logger.Info($"remoteActivity={JsonConvert.SerializeObject(remoteActivity)}");
//remoteConnector.Conversations.SendToConversation(reply);
////reply.From.Name += activity.From.Name + "@agent";
//Logger.Info($"reply created:{JsonConvert.SerializeObject(reply)}");
//remoteConnector.Conversations.ReplyToActivity(reply);
//Logger.Info($"replied");
}
public async Task <bool> HumanProcess(IDialogContext context)
{
//TODO:end human investigating process
var statusDB = Configuration.ConfigurationHelper.GetString("BotStatusDBConnectionString");
var db = new AgentStatusStorage(statusDB);
var agents = await db.FindAvailableAgentsAsync();
var agent = agents.FirstOrDefault();
Logger.Info($"Human Investigating:{IsHumanInvestigating}");
if (agent != null)
{
//from bot to agent
//find agent's conversation record
var agentConversation = (await db.FindMyConversationActivityAsync(agent.Id)).FirstOrDefault();
var localConversation = (await db.FindMyConversationActivityAsync(context.Activity.From.Id)).FirstOrDefault();
ResumptionCookie cookie = new ResumptionCookie((Microsoft.Bot.Connector.IMessageActivity)context.Activity);
if (localConversation == null)
{
localConversation = new ConversationRecord();
}
localConversation.UserID = context.Activity.From.Id;
localConversation.LocalUserName = context.Activity.From.Name;
localConversation.LocalBotId = context.Activity.Recipient.Id;
localConversation.LocalChannelID = context.Activity.ChannelId;
localConversation.LocalConversationID = context.Activity.Conversation.Id;
localConversation.LocalActivity = UrlToken.Encode <ResumptionCookie>(cookie);
var resp2 = await PostToAgentBotAsync(new Microsoft.Bot.Connector.DirectLine.Activity()
{
Type = Microsoft.Bot.Connector.DirectLine.ActivityTypes.Message,
From = new Microsoft.Bot.Connector.DirectLine.ChannelAccount(
/*id: agentConversation.LocalBotId,*/
id: context.Activity.From.Id,
name: context.Activity.From.Name
),
Recipient = new Microsoft.Bot.Connector.DirectLine.ChannelAccount(
id: agentConversation.UserID),
ChannelId = agent.ChannelId,
Text = $"{context.Activity.AsMessageActivity().Text}"
});
await db.UpdateConversationActivityAsync(localConversation);
SetHumanInvestigating(true, context.Activity.From.Id, context.Activity.From.Name);
return(true);
}
else
{
var connector = new ConnectorClient(new Uri(context.Activity.ServiceUrl));
connector.Conversations.ReplyToActivity(context.Activity.Conversation.Id,
context.Activity.Id,
new Microsoft.Bot.Connector.Activity
{
Type = Microsoft.Bot.Connector.DirectLine.ActivityTypes.Message,
Text = Messages.BOT_NO_AGENTS_AVAILABLE,
From = context.Activity.Recipient,
Recipient = context.Activity.From,
ChannelId = context.Activity.ChannelId
});
SetHumanInvestigating(false, null, null);
return(false);
}
}