public void BreakRequsetHandle(WorkflowResultCode result)
{
try
{
if (result == WorkflowResultCode.ACDS301 || result == WorkflowResultCode.ACDS4032)
{
IsAgentBreakGranted = true;
if (AgentCurrentState.GetType() == typeof(AgentIdle))
{
if (OnAgentBreakRequestGranted != null)
{
OnAgentBreakRequestGranted(AgentCurrentState);
}
}
return;
}
IsAgentBreakeRequest = (result == WorkflowResultCode.ACDS302 || result == WorkflowResultCode.ACDS301);
if (IsAgentBreakeRequest && OnAgentBreakRequestQueued != null)
{
OnAgentBreakRequestQueued(AgentCurrentState);
}
}
catch (Exception exception)
{
Logger.Instance.LogMessage(Logger.LoggerFiles.DuoDefault, "BreakRequsetHandle", exception,
Logger.LogLevel.Error);
}
}
public void SendStatusChangeRequestBreak(string breakReason)
{
try
{
IsBreakRequest = ardsHandler.BreakRequest(breakReason);
if (!IsBreakRequest)
{
return;
}
if (AgentCurrentState.GetType() != typeof(AgentIdle))
{
return;
}
IsBreakRequest = false;
AgentCurrentState = new AgentBreak();
}
catch (Exception exception)
{
Logger.Instance.LogMessage(Logger.LogAppender.DuoLogger2, "SendStatusChangeRequestBreak", exception, Logger.LogLevel.Error);
}
}