public IActionResult AddTicketMessage(AddTicketMessageReq model)
{
var response = _ticketService.AddTicketMessage(model);
if (response == null)
{
return(BadRequest(new { message = "Wrong data to save." }));
}
return(Ok(response));
}
public TicketMessage AddTicketMessage(AddTicketMessageReq model)
{
//Take user and check if it exists
var user = _context.Users
.Where(u => u.Id == model.UserId)
.SingleOrDefault();
if (user == null)
{
return(null);
}
//Take ticket and check if it exists
var ticket = _context.Tickets
.Where(t => t.Id == model.TicketId)
.SingleOrDefault();
if (ticket == null || ticket.Status == "closed")
{
return(null);
}
//Open ticket if the replyer is admin
if (user.IsAdmin == true)
{
ticket.Status = "opened";
}
//Update ticket's last action date
ticket.LastActionDate = DateTime.Now;
_context.SaveChanges();
//Build ticket message data
TicketMessage ticketMessage = new TicketMessage {
Id = 0,
Date = DateTime.Now,
User = user,
Ticket = ticket,
Content = model.Content
};
//Add ticket message
_context.TicketMessages.Add(ticketMessage);
_context.SaveChanges();
//Check if it is added succesfuly
if (ticketMessage.Id == 0)
{
return(null);
}
return(ticketMessage);
}
