This project provides an extension to System Center Service Manager to provide more granular control over incident service level agreement (SLA) management. The project includes a management pack, custom settings form, and workflow activities/workflows for managing incident SLAs

See the latest blog post on this project: http://blogs.technet.com/b/servicemanager/archive/2011/06/23/new-version-of-incident-sla-management-codeplex-solution-available.aspx

See the blog post that started this project for some background information: http://blogs.technet.com/servicemanager/archive/2010/05/06/incident-sla-management-in-service-manager.aspx