Disclaimer: This is a very quick-and-dirty little winforms app. Modify and improve it for your purposes as you see fit.

To use this project as is, you'll need to pre-configure some things in PureCloud:

• Create a dummy catchall user and enable its voicemail. This is the user voicemail you will send calls to in your Architect flows.
• In your Architect flows, anywhere that you are sending a call to voicemail first use "Set Participant Data" to assign an Attribute called "Group" to the call. The Value of the attribute should be the name of the group which you will use to identify it in the PureCloudAgent settings later.
• If you need to handle group faxes, make sure to assign the fax # DID to your dummy user.
• In Admin > Integrations > OAuth add an an OAuth client application called PureCloudAgent
  • Token Duration = 172800
  • Grant Type = Token Implicit Grant (Browser)
  • Authorized redirect URI = http://localhost:8085/oauth2/callback (this is an arbitrary, fake URI. feel free to change it here and in code if desired)

Once your dummy user and call flows are set up correctly, you'll need to modify a few things in the PureCloudAgent project for your organization:

• In Project > Properties > Settings add Application level settings that pair your voicemail group names and fax numbers with the group email address you want them sent to.
  • Voicemail group names should be the same name you added as an Attribute in your Architect call flow.
  • Fax numbers should be prefixed with n and should contain no spaces, dashes, etc. (for example: n13175555555)
  • I left in a few example entries which you can modify and add to.
• At the top of MainForm.cs, fill in the constants with the appropriate values for your organization.
• Depending on your email system, you may need to modify the SendEmail() function to work with your server. Server name, port, and credentials can be specified using the constants at the top of MainForm.cs

Once those things are done you should be able to build and run.

• By default it checks for new voicemails/faxes every 60 seconds. This can be changed in Settings.
• The embedded browser control that actually does the logging in is hidden down below the borders of the form. If you want to see it in action, maximize the form.
• The automatic log in script doesn't work if the form is minimized, so the program will automatically restore itself before trying to authenticate.
• Every once in a great while, the hacky bit of javascript that automates the user login will start failing for reasons unknown. When this happens restarting the program or using the buttons at the top to Log Out and re-Authenticate will get it back on track.