public ActionResult Create(CreateTicketViewModel model)
{
var zendesk = ConfigurationManager.AppSettings["ZendeskUrl"];
var zendeskUser = ConfigurationManager.AppSettings["ZendeskUser"];
var zendeskPassword = ConfigurationManager.AppSettings["ZendeskPassword"];
//set up the api
var api = new ZendeskApi(zendesk, zendeskUser, zendeskPassword);
//create the user if they don't already exist
var user = api.Users.SearchByEmail(model.RequesterEmail);
if (user == null || user.Users.Count < 1)
api.Users.CreateUser(new User()
{
Name = model.RequesterEmail,
Email = model.RequesterEmail
});
//setup the ticket
var ticket = new Ticket()
{
Subject = model.Subject,
Description = model.Description,
Priority = model.TicketPriority,
Requester = new Requester() { Email = model.RequesterEmail }
};
//create the new ticket
var res = api.Tickets.CreateTicket(ticket).Ticket;
return View("Index", new CreateTicketViewModel() {TicketId = res.Id.ToString(), ZendeskUrl = zendesk});
}
public ActionResult Create(CreateTicketViewModel model)
{
var zendesk = "https://eswebtech.zendesk.com/";
//set up the api
var api = new ZendeskApi(string.Format("{0}api/v2", zendesk), "*****@*****.**", "pa55word");
//create the user if they don't already exist
var user = api.Users.SearchByEmail(model.RequesterEmail);
if (user == null || user.Users.Count < 1)
api.Users.CreateUser(new User()
{
Name = model.RequesterEmail,
Email = model.RequesterEmail
});
//setup the ticket
var ticket = new Ticket()
{
Subject = model.Subject,
Description = model.Description,
Priority = model.TicketPriority,
Requester = new Requester() { Email = model.RequesterEmail }
};
//create the new ticket
var res = api.Tickets.CreateTicket(ticket).Ticket;
return View("Index", new CreateTicketViewModel() {TicketId = res.Id.ToString(), ZendeskUrl = zendesk});
}
