public void StartOutboundCall(long customerId, long prospectCustomerId, long callQueueCustomerId)
{
var organizationRoleUserId = _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId;
var callId = _outboundCallQueueService.SetCallDetail(organizationRoleUserId, customerId);
var guid = Guid.NewGuid().ToString();
var registrationFlow = new RegistrationFlowModel
{
GuId = guid,
CallId = callId,
CallQueueCustomerId = callQueueCustomerId
};
var callQueueCustomer = _callQueueCustomerRepository.GetById(callQueueCustomerId);
callQueueCustomer.Status = CallQueueStatus.InProcess;
callQueueCustomer.DateModified = DateTime.Now;
callQueueCustomer.ModifiedByOrgRoleUserId = _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId;
_callQueueCustomerRepository.Save(callQueueCustomer);
var callQueueCustomerCall = new CallQueueCustomerCall {
CallQueueCustomerId = callQueueCustomerId, CallId = callId
};
_callQueueCustomerCallRepository.Save(callQueueCustomerCall);
Session[guid] = registrationFlow;
if (customerId == 0 && prospectCustomerId > 0)
{
UpdateContactedInfo(prospectCustomerId);
registrationFlow.ProspectCustomerId = prospectCustomerId;
Response.RedirectUser("/App/CallCenter/CallCenterRep/BasicCallInfo.aspx?guid=" + guid);
}
else if (customerId > 0)
{
var customer = _customerRepository.GetCustomer(customerId);
var prospectCustomer = _prospectCustomerRepository.GetProspectCustomerByCustomerId(customerId);
if (prospectCustomer != null)
{
UpdateContactedInfo(prospectCustomer.Id);
registrationFlow.ProspectCustomerId = prospectCustomer.Id;
}
Response.RedirectUser("/App/CallCenter/CallCenterRep/CustomerVerification.aspx?CustomerID=" + customerId + "&Zip=" + customer.Address.ZipCode.Zip + "&guid=" + guid);
}
}
public long StartCallAndUpdateCallAttemptTable(long callQueueCustomerId, long callAttemptId, string calledGlocomNumber, string patientPhoneNumber, string callQueueCategory)
{
var callQueueCustomer = _callQueueCustomerRepository.GetById(callQueueCustomerId);
var prospectCustomer = _prospectCustomerRepository.GetProspectCustomerByCustomerId(callQueueCustomer.CustomerId.Value);
var oldCustomerGlocomNumber = _customerAccountGlocomNumberRepository.GetByCustomerIdAndGlocomNumber(callQueueCustomer.CustomerId.Value, calledGlocomNumber.Replace("-", ""));
var incomingPhoneLine = calledGlocomNumber.Replace("-", "");
var callersPhoneNumber = patientPhoneNumber.Replace("-", "");
var customer = _customerRepository.GetCustomer((long)callQueueCustomer.CustomerId);
using (var scope = new TransactionScope())
{
var organizationRoleUserId = _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId;
var callStatus = CallType.Existing_Customer.ToString().Replace("_", " ");
var eventId = callQueueCustomer.EventId.HasValue && callQueueCustomer.EventCustomerId.HasValue ? callQueueCustomer.EventId.Value : 0;
var callId = _outboundCallQueueService.SetCallDetail(organizationRoleUserId, callQueueCustomer.CustomerId.Value, incomingPhoneLine, callersPhoneNumber, callStatus, callQueueCustomer.CampaignId, callQueueCustomer.HealthPlanId, null,
callQueueCustomer.CallQueueId, eventId: eventId, callQueueCategory: callQueueCategory, ProductTypeId: customer.ProductTypeId);
UpdateContactedInfo(prospectCustomer.Id, callId);
_customerCallQueueCallAttemptService.SetCallIdCallAttempt(callAttemptId, callId);
var callQueueCustomerCallModel = new CallQueueCustomerCall();
callQueueCustomerCallModel.CallId = callId;
callQueueCustomerCallModel.CallQueueCustomerId = callQueueCustomerId;
_callQueueCustomerCallRepository.Save(callQueueCustomerCallModel);
var customerAccountGlocomNumber = new CustomerAccountGlocomNumber
{
CallId = callId,
CustomerId = callQueueCustomer.CustomerId.Value,
GlocomNumber = calledGlocomNumber,
CreatedDate = DateTime.Now,
IsActive = true
};
var editmodel = new CallQueueCustomerCallDetailsEditModel
{
CallQueueCustomerId = callQueueCustomerId,
Disposition = string.Empty,
CallStatusId = (long)CallStatus.Initiated,
IsCallSkipped = false,
ModifiedByOrgRoleUserId = _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId,
Attempt = 0,
CallQueueStatus = (long)CallQueueStatus.Initial,
CallDate = DateTime.Today.AddDays(30),
CallQueueId = callQueueCustomer.CallQueueId
};
_callQueueCustomerRepository.UpdateCallqueueCustomerByCustomerId(editmodel, callQueueCustomer.CustomerId.Value);
if (oldCustomerGlocomNumber != null)
{
oldCustomerGlocomNumber.IsActive = false;
_customerAccountGlocomNumberRepository.Update(oldCustomerGlocomNumber);
}
_accountCheckoutPhoneNumberService.SaveAccountCheckoutPhoneNumber(customerAccountGlocomNumber);
scope.Complete();
return(callId);
}
}
public long SaveGmsDialerCall(GmsDialerCallModel model, long orgRoleUserId, ILogger logger)
{
var callDateTime = Convert.ToDateTime(model.CallDate + " " + model.CallTime);
long status = 0;
var disposition = string.Empty;
if (model.CallDisposition.ToUpper() == "ANS.MACH")//Left Voice mail
{
status = (long)CallStatus.VoiceMessage;
}
else if (model.CallDisposition.ToUpper() == "NO.ANS") //No Answer/Busy/Mail Full
{
status = (long)CallStatus.NoAnswer;
}
else if (model.CallDisposition.ToUpper() == "BUSY") //No Answer/Busy/Mail Full
{
status = (long)CallStatus.NoAnswer;
}
else if (model.CallDisposition.ToUpper() == "DEAD")
{ //Incorrect Phone number
status = (long)CallStatus.TalkedtoOtherPerson;
disposition = ProspectCustomerTag.IncorrectPhoneNumber_TalkedToOthers.ToString();
}
var callQueue = _callQueueRepository.GetCallQueueByCategory(HealthPlanCallQueueCategory.MailRound);
long customerId = Convert.ToInt64(model.CustomerId);
var customer = _customerRepository.GetCustomer(customerId);
var healthPlanId = _corporateAccountRepository.GetHealthPlanIdByAccountName(model.HealthPlan);
if (healthPlanId == 0)
{
logger.Info(string.Format("Unable to parse for Customer Id : {0}. Healthplan not found by Name : {1}", model.CustomerId, model.HealthPlan));
return(0);
}
var calledNumber = !string.IsNullOrEmpty(model.PhoneHome) ? model.PhoneHome : !string.IsNullOrEmpty(model.PhoneOffice) ? model.PhoneOffice : model.PhoneCell;
var callQueueCustomer = _callQueueCustomerRepository.GetCallQueueCustomerByCustomerIdAndHealthPlanId(customerId, healthPlanId, HealthPlanCallQueueCategory.MailRound);
if (callQueueCustomer == null)
{
logger.Info(string.Format("Unable to parse for Customer Id : {0}. Call Queue Customer not found.", model.CustomerId));
return(0);
}
bool?isContacted = false;
if (callQueue.Category == HealthPlanCallQueueCategory.AppointmentConfirmation)
{
isContacted = null;
}
else
{
isContacted = (status == (long)CallStatus.Attended || status == (long)CallStatus.VoiceMessage || status == (long)CallStatus.LeftMessageWithOther);
}
var call = new Call()
{
CallDateTime = callDateTime,
StartTime = callDateTime,
EndTime = callDateTime,
CallStatus = CallType.Existing_Customer.GetDescription(),
IsIncoming = false,
CalledCustomerId = customerId,
Status = status,
CreatedByOrgRoleUserId = orgRoleUserId,
IsNewCustomer = false,
DateCreated = callDateTime,
DateModified = callDateTime,
ReadAndUnderstood = true,
HealthPlanId = healthPlanId,
CallQueueId = callQueue.Id,
DialerType = (long)DialerType.Gms,
CalledInNumber = model.CallerId,
CallerNumber = calledNumber,
CallBackNumber = calledNumber,
IsContacted = isContacted,
Disposition = disposition,
ProductTypeId = customer.ProductTypeId
};
call = _callCenterCallRepository.Save(call);
if (status == (long)CallStatus.TalkedtoOtherPerson && disposition == ProspectCustomerTag.IncorrectPhoneNumber_TalkedToOthers.ToString())
{
_customerService.UpdateIsIncorrectPhoneNumber(customerId, true, orgRoleUserId);
}
var callQueueCustomerCall = new CallQueueCustomerCall {
CallQueueCustomerId = callQueueCustomer.Id, CallId = call.Id
};
_callQueueCustomerCallRepository.Save(callQueueCustomerCall);
var customerAccountGlocomNumber = new CustomerAccountGlocomNumber
{
CallId = call.Id,
CustomerId = customerId,
GlocomNumber = PhoneNumber.ToNumber(model.CallerId),
CreatedDate = callDateTime,
IsActive = true
};
_customerAccountGlocomNumberService.SaveAccountCheckoutPhoneNumber(customerAccountGlocomNumber);
bool removeFromCallQueue = status == (long)CallStatus.TalkedtoOtherPerson;
var callQueueStatus = CallQueueStatus.Initial;
if (removeFromCallQueue)
{
callQueueStatus = CallQueueStatus.Removed;
}
callQueueCustomer.Disposition = disposition;
_callQueueCustomerContactService.SetCallQueueCustomerStatus(callQueueCustomer, callQueueStatus, orgRoleUserId, false, status, callDateTime);
var prospectCustomerId = callQueueCustomer.ProspectCustomerId ?? 0;
if (prospectCustomerId == 0)
{
var prospectCustomer = _prospectCustomerRepository.GetProspectCustomerByCustomerId(customerId);
if (prospectCustomer != null)
{
prospectCustomerId = prospectCustomer.Id;
}
}
_callQueueCustomerRepository.UpdateOtherCustomerAttempt(callQueueCustomer.Id, customerId, prospectCustomerId, orgRoleUserId, callQueueCustomer.CallDate, removeFromCallQueue, callQueueCustomer.CallQueueId, status, callDateTime, isForParsing: true, disposition: disposition);
return(call.Id);
}
private void SaveCallQueueCustomerCall(CallQueueCustomer callQueueCustomer, Call call)
{
_callQueueCustomerCallRepository.Save(new CallQueueCustomerCall {
CallId = call.Id, CallQueueCustomerId = callQueueCustomer.Id
});
}