protected void Page_Load(object sender, EventArgs e)
{
if (!IsPostBack)
{
int servicewinid = 0;
BindDropCustomer();
if (Request.QueryString.Count != 0)
{
servicewinid = Convert.ToInt16(Request.QueryString[0]);
}
if (servicewinid != 0)
{
BindDropDown();
objSerWindow = objSerWindow.Get_By_serviceid(servicewinid);
int varSiteId = objSerWindow.Siteid;
drpSites.SelectedValue = Convert.ToString(varSiteId);
DisplayServiceWindow(varSiteId);
}
else
{
reqValSite.ErrorMessage = Resources.MessageResource.errSelectSite.ToString();
BindDropDown();
DefaultSetting();
}
}
}
protected void drpSites_SelectedIndexChanged(object sender, EventArgs e)
{
int varSiteId;
varSiteId = Convert.ToInt16(drpSites.SelectedValue);
objSerWindow = objSerWindow.Get_By_id(varSiteId);
if (objSerWindow.Siteid != 0)
{
DefaultSetting();
lblErrorMsg.Font.Bold = true;
lblErrorMsg.Text = "The Following are the Service Window Parameters for this Site";
lblErrorMsgWorkingDays.Text = "";
lblErrorMsgWorkingTime.Text = "";
DisplayServiceWindow(varSiteId);
}
else
{
DefaultSetting();
lblErrorMsg.Font.Bold = true;
lblErrorMsg.Text = "Service Window is not set for this Site";
lblErrorMsgWorkingDays.Text = "";
lblErrorMsgWorkingTime.Text = "";
}
}
protected void DisplayServiceWindow(int varSiteId)
{
objSerWindow = objSerWindow.Get_By_id(varSiteId);
if (objSerWindow.Siteid != 0)
{
objSerHours = objSerHours.Get_By_id(objSerWindow.Servicewindowid);
if (objSerHours.Servicewindowid != 0)
{
if (objSerHours.Starthour == 0 && objSerHours.Startmin == 15 && objSerHours.Endhour == 23 && objSerHours.Endmin == 45)
{
rdbtn24hr.Checked = true;
rdbtnSelect.Checked = false;
}
else
{
rdbtn24hr.Checked = false;
rdbtnSelect.Checked = true;
drpStarthour.SelectedValue = Convert.ToString(objSerHours.Starthour);
drpStartmin.SelectedValue = Convert.ToString(objSerHours.Startmin);
drpEndhr.SelectedValue = Convert.ToString(objSerHours.Endhour);
drpEndmin.SelectedValue = Convert.ToString(objSerHours.Endmin);
}
}
colServiceDay = objSerDay.Get_All_By_Id(objSerWindow.Servicewindowid);
foreach (ServiceDay_mst service in colServiceDay)
{
string varServiceDay;
varServiceDay = service.Weekday.ToString();
if (varServiceDay == "Monday")
{
if (service.Isworking == true)
{
chkMonday.Checked = true;
}
else
{
chkMonday.Checked = false;
}
}
if (varServiceDay == "Tuesday")
{
if (service.Isworking == true)
{
chkTuesday.Checked = true;
}
else
{
chkTuesday.Checked = false;
}
}
if (varServiceDay == "Wednesday")
{
if (service.Isworking == true)
{
chkWednesday.Checked = true;
}
else
{
chkWednesday.Checked = false;
}
}
if (varServiceDay == "Thursday")
{
if (service.Isworking == true)
{
chkThursday.Checked = true;
}
else
{
chkThursday.Checked = false;
}
}
if (varServiceDay == "Friday")
{
if (service.Isworking == true)
{
chkFriday.Checked = true;
}
else
{
chkFriday.Checked = false;
}
}
if (varServiceDay == "Saturday")
{
if (service.Isworking == true)
{
chkSaturday.Checked = true;
}
else
{
chkSaturday.Checked = false;
}
}
if (varServiceDay == "Sunday")
{
if (service.Isworking == true)
{
chkSunday.Checked = true;
}
else
{
chkSunday.Checked = false;
}
}
}
}
else
{
DefaultSetting();
}
}
protected void btnSave_Click(object sender, EventArgs e)
{
// Declare local variable varsiteid,FlagInsertSla and FlagStatus
int varsiteid;
ServiceWindow_mst objservicewindow = new ServiceWindow_mst();
varsiteid = Convert.ToInt16(drpSites.SelectedValue);
int count = objservicewindow.Get_ServiceWindow_By_Siteid(varsiteid);
if (count >= 1)
{
int FlagInsertSla;
int FlagStatus;
bool FlagEscalateLevel1 = true;
bool FlagEscalateLevel2 = true;
bool FlagEscalateLevel3 = true;
lblErrorTimeSelect.Text = "";
if (txtDays.Text == "0" && drphr.SelectedValue == "0" && drpMin.SelectedValue == "0")
{
lblErrorTimeSelect.Text = Resources.MessageResource.errResTime.ToString();
}
else
{
if (chkLevel1.Checked == true)
{
if (radio1Level1.Checked == true)
{
int varTotalTime = calculateTotalminutes();
int varTotalTimeLevel1 = calculateTotalminutesLevel1();
if (varTotalTimeLevel1 > varTotalTime)
{
FlagEscalateLevel1 = false;
}
}
if (radio2Level1.Checked == true)
{
int varTotalTime = calculateTotalminutes();
int varTotalTimeLevel1 = calculateTotalminutesLevel1();
if (varTotalTimeLevel1 == 0)
{
FlagEscalateLevel1 = false;
}
}
}
if (chkLevel2.Checked == true)
{
if (radio1Level2.Checked == true)
{
int varTotalTime = calculateTotalminutes();
int varTotalTimeLevel2 = calculateTotalminutesLevel2();
if (varTotalTimeLevel2 > varTotalTime)
{
FlagEscalateLevel2 = false;
}
}
if (radio2Level2.Checked == true)
{
int varTotalTime = calculateTotalminutes();
int varTotalTimeLevel2 = calculateTotalminutesLevel2();
if (varTotalTimeLevel2 == 0)
{
FlagEscalateLevel2 = false;
}
}
}
if (chkLevel3.Checked == true)
{
if (radio1Level3.Checked == true)
{
int varTotalTime = calculateTotalminutes();
int varTotalTimeLevel3 = calculateTotalminutesLevel3();
if (varTotalTimeLevel3 > varTotalTime)
{
FlagEscalateLevel3 = false;
}
}
if (radio2Level3.Checked == true)
{
int varTotalTime = calculateTotalminutes();
int varTotalTimeLevel3 = calculateTotalminutesLevel3();
if (varTotalTimeLevel3 == 0)
{
FlagEscalateLevel3 = false;
}
}
}
// get sitetd from dropdown to variable varsiteid
// Check SLA Definition is exist in database with same name and site
objSla = objSla.Get_By_SLAName(txtSlaName.Text.ToString().Trim(), varsiteid);
// Check SLA Priority definition is exist in databse with siteid and priorityid
objSlaPriority = objSlaPriority.Get_By_Siteid(varsiteid, Convert.ToInt16(drpPriority.SelectedValue));
// if both objSla.Siteid and objSlaPriority.Slaid is zero then,No SLA Definition is exist in database
if (objSla.Siteid == 0 && objSlaPriority.Slaid == 0)
{
if (FlagEscalateLevel1 == true && FlagEscalateLevel2 == true && FlagEscalateLevel3 == true)
{
objSla.Siteid = varsiteid;
objSla.Slaname = txtSlaName.Text.ToString().Trim();
objSla.Createdatetime = DateTime.Now.ToString();
objSla.Enable = true;
objSla.Description = txtDescription.Text.ToString().Trim();
// Call objSla.Insert() to insert records in database
FlagInsertSla = objSla.Insert();
// If FlagInsertSla is 1 then record insert in database successfully
if (FlagInsertSla == 1)
{
// Call Function objSla.Get_By_SLAName() to get Slaid of created sla
objSla = objSla.Get_By_SLAName(txtSlaName.Text.ToString().Trim(), varsiteid);
if (objSla.Siteid != 0)
{
// declare local variable FlagInsertPriority
int FlagInsertPriority;
objSlaPriority.Slaid = objSla.Slaid;
objSlaPriority.Siteid = varsiteid;
objSlaPriority.Priorityid = Convert.ToInt16(drpPriority.SelectedValue);
objSlaPriority.Resolutiondays = Convert.ToInt16(txtDays.Text);
objSlaPriority.Resolutionhours = Convert.ToInt16(drphr.SelectedValue);
objSlaPriority.Resolutionmin = Convert.ToInt16(drpMin.SelectedValue);
// Call function objSlaPriority.Insert() to insert records in SLA_Priority_mst
FlagInsertPriority = objSlaPriority.Insert();
// if FlagInsertPriority is not zero then records insert successfully
if (FlagInsertPriority != 0)
{
//lblErrorMsg.Text = Resources.MessageResource.errSLADef.ToString();
if (chkLevel1.Checked == true)
{
InsertIntoLevel1(objSla.Slaid);
}
if (chkLevel2.Checked == true)
{
InsertIntoLevel2(objSla.Slaid);
}
if (chkLevel3.Checked == true)
{
InsertIntoLevel3(objSla.Slaid);
}
Clear();
Response.Redirect("~/admin/viewsla.aspx");
//CheckDefaultValueForEscalation();
}
else
{
// Call objSla.Delete to delete record from SLA_mst to delete sla definition,because some error occurred in SLA_Priority_mst
objSla.Delete(objSla.Slaid);
// Display Error message some error occurred
lblErrorMsg.Text = Resources.MessageResource.errOccured.ToString();
}
}
}
}
else
{
if (FlagEscalateLevel1 == false)
{
lblErrorMsg.Text = Resources.MessageResource.strLevel1.ToString();
}
if (FlagEscalateLevel2 == false)
{
lblErrorMsg.Text = Resources.MessageResource.strLevel2.ToString();
}
if (FlagEscalateLevel3 == false)
{
lblErrorMsg.Text = Resources.MessageResource.strLevel3.ToString();
}
}
}
else
{
lblErrorMsg.Text = Resources.MessageResource.errSLAExist.ToString();
}
}
}
else
{
lblErrorMsg.Text = "Service Window not set for this Site,Set the Service Window for this Site";
}
}
// Handler btnSave_click to handle event
protected void btnSave_Click(object sender, EventArgs e)
{
lblErrorMsgWorkingTime.Text = "";
lblErrorMsgWorkingDays.Text = "";
// Declare local variables FlagStartEndTime and FlagDaysCheck and varSiteId and FlagInsert
int FlagStartEndTime = 0;
int FlagDaysCheck = 0;
int varSiteId;
int FlagInsert;
// Declare locl variables starthr,startmin,endhr and endmin
int starthr, startmin, endhr, endmin;
// Check radio button 24 hr has checked
if (rdbtn24hr.Checked == true)
{
starthr = 0;
startmin = 1;
endhr = 23;
endmin = 59;
}
// Select other check box
else
{
starthr = Convert.ToInt16(drpStarthour.SelectedValue);
startmin = Convert.ToInt16(drpStartmin.SelectedValue);
endhr = Convert.ToInt16(drpEndhr.SelectedValue);
endmin = Convert.ToInt16(drpEndmin.SelectedValue);
}
// Check Start time Should be less than End Time
if (rdbtn24hr.Checked == true)
{
FlagStartEndTime = 1;
}
else
{
// Check condition start hour shoild less than End hour
if (starthr < endhr)
{
FlagStartEndTime = 1;
}
// Check condition start hour and end hour is equal,then start min should less than End min
else if (starthr == endhr && startmin < endmin)
{
FlagStartEndTime = 1;
}
else
{
FlagStartEndTime = 0;
}
}
// Check At Least one Working Days has been Selected
if (chkMonday.Checked == false && chkTuesday.Checked == false && chkWednesday.Checked == false && chkThursday.Checked == false && chkFriday.Checked == false && chkSaturday.Checked == false && chkSunday.Checked == false)
{
FlagDaysCheck = 0;
}
else
{
FlagDaysCheck = 1;
}
// If FlagStartEndTime is zeros then display error message,start time should less than end time
if (FlagStartEndTime == 0)
{
lblErrorMsgWorkingTime.Text = Resources.MessageResource.errWorkingTime.ToString();
lblErrorMsg.Text = "";
}
// If FlagDaysCheck is zeros then display error message,select at least one check box
if (FlagDaysCheck == 0)
{
lblErrorMsgWorkingDays.Text = Resources.MessageResource.errWorkingDays.ToString();
lblErrorMsg.Text = "";
}
// If FlagStartEndTime is one and FlagDaysCheck is one then
if (FlagStartEndTime == 1 && FlagDaysCheck == 1)
{
// Declare local variable varSiteId
varSiteId = Convert.ToInt16(drpSites.SelectedValue);
// to get the object objSerWindow by calling function Get_By_id(varSiteId)
objSerWindow = objSerWindow.Get_By_id(varSiteId);
// If objSerWindow.Siteid is not zero then object exist
if (objSerWindow.Siteid == 0)
{
objSerWindow.Siteid = varSiteId;
FlagInsert = objSerWindow.Insert();
// If Flag Insert is 1,then inser operation performed successfully
if (FlagInsert == 1)
{
// Definition of Service hours insertion -Start
// Declare local variable
int FlagHrInsert;
int FlagDayInsert;
objSerWindow = objSerWindow.Get_By_id(varSiteId);
objSerHours.Servicewindowid = objSerWindow.Servicewindowid;
objSerHours.Starthour = starthr;
objSerHours.Startmin = startmin;
objSerHours.Endhour = endhr;
objSerHours.Endmin = endmin;
FlagHrInsert = objSerHours.Insert();
// Definition of Service hours insertion -End
// Definition of Service Day insertion -Start
// find which check box has been selected
if (chkMonday.Checked == true)
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Monday";
objSerDay.Isworking = true;
FlagDayInsert = objSerDay.Insert();
}
else
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Monday";
objSerDay.Isworking = false;
FlagDayInsert = objSerDay.Insert();
}
if (chkTuesday.Checked == true)
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Tuesday";
objSerDay.Isworking = true;
FlagDayInsert = objSerDay.Insert();
}
else
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Tuesday";
objSerDay.Isworking = false;
FlagDayInsert = objSerDay.Insert();
}
if (chkWednesday.Checked == true)
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Wednesday";
objSerDay.Isworking = true;
FlagDayInsert = objSerDay.Insert();
}
else
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Wednesday";
objSerDay.Isworking = false;
FlagDayInsert = objSerDay.Insert();
}
if (chkThursday.Checked == true)
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Thursday";
objSerDay.Isworking = true;
FlagDayInsert = objSerDay.Insert();
}
else
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Thursday";
objSerDay.Isworking = false;
FlagDayInsert = objSerDay.Insert();
}
if (chkFriday.Checked == true)
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Friday";
objSerDay.Isworking = true;
FlagDayInsert = objSerDay.Insert();
}
else
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Friday";
objSerDay.Isworking = false;
FlagDayInsert = objSerDay.Insert();
}
if (chkSaturday.Checked == true)
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Saturday";
objSerDay.Isworking = true;
FlagDayInsert = objSerDay.Insert();
}
else
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Saturday";
objSerDay.Isworking = false;
FlagDayInsert = objSerDay.Insert();
}
if (chkSunday.Checked == true)
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Sunday";
objSerDay.Isworking = true;
FlagDayInsert = objSerDay.Insert();
}
else
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Sunday";
objSerDay.Isworking = false;
FlagDayInsert = objSerDay.Insert();
}
// if FlagHrInsert and FlagDayInsert is one ie data hase been inserted successfully
if (FlagHrInsert == 1 && FlagDayInsert == 1)
{
lblErrorMsg.Text = Resources.MessageResource.errServiceWindParm.ToString();
}
else
{
objSerDay.Delete(objSerWindow.Servicewindowid);
objSerHours.Delete(objSerWindow.Servicewindowid);
objSerWindow.Delete(objSerWindow.Servicewindowid);
lblErrorMsg.Text = Resources.MessageResource.errOccured.ToString();
}
// Definition of Service Day insertion -End
}
else
{
lblErrorMsg.Text = Resources.MessageResource.errOccured.ToString();
}
}
else
{
// Definition of Service hours Update -Start
int FlagHrUpdate;
int FlagDayUpdate;
objSerWindow = objSerWindow.Get_By_id(varSiteId);
objSerHours.Servicewindowid = objSerWindow.Servicewindowid;
objSerHours.Starthour = starthr;
objSerHours.Startmin = startmin;
objSerHours.Endhour = endhr;
objSerHours.Endmin = endmin;
FlagHrUpdate = objSerHours.Update();
// Definition of Service hours Update -End
// Definition of Service Day Updation -Start
if (chkMonday.Checked == true)
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Monday";
objSerDay.Isworking = true;
FlagDayUpdate = objSerDay.Update();
}
else
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Monday";
objSerDay.Isworking = false;
FlagDayUpdate = objSerDay.Update();
}
if (chkTuesday.Checked == true)
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Tuesday";
objSerDay.Isworking = true;
FlagDayUpdate = objSerDay.Update();
}
else
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Tuesday";
objSerDay.Isworking = false;
FlagDayUpdate = objSerDay.Update();
}
if (chkWednesday.Checked == true)
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Wednesday";
objSerDay.Isworking = true;
FlagDayUpdate = objSerDay.Update();
}
else
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Wednesday";
objSerDay.Isworking = false;
FlagDayUpdate = objSerDay.Update();
}
if (chkThursday.Checked == true)
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Thursday";
objSerDay.Isworking = true;
FlagDayUpdate = objSerDay.Update();
}
else
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Thursday";
objSerDay.Isworking = false;
FlagDayUpdate = objSerDay.Update();
}
if (chkFriday.Checked == true)
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Friday";
objSerDay.Isworking = true;
FlagDayUpdate = objSerDay.Update();
}
else
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Friday";
objSerDay.Isworking = false;
FlagDayUpdate = objSerDay.Update();
}
if (chkSaturday.Checked == true)
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Saturday";
objSerDay.Isworking = true;
FlagDayUpdate = objSerDay.Update();
}
else
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Saturday";
objSerDay.Isworking = false;
FlagDayUpdate = objSerDay.Update();
}
if (chkSunday.Checked == true)
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Sunday";
objSerDay.Isworking = true;
FlagDayUpdate = objSerDay.Update();
}
else
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Sunday";
objSerDay.Isworking = false;
FlagDayUpdate = objSerDay.Update();
}
if (FlagHrUpdate == 1 && FlagDayUpdate == 1)
{
lblErrorMsg.Text = Resources.MessageResource.errServiceWindParm.ToString();
}
// Definition of Service Day insertion -End
}
if (Request.QueryString.Count != 0)
{
Response.Redirect("~/admin/ViewServiceWindow.aspx");
}
}
}
public int Update_ServiceWindow_mst_By_id(ServiceWindow_mst objServiceWindow)
{
return (int)ExecuteNonQuery(Sp_ServiceWindow_Update, new object[] { objServiceWindow.Siteid, objServiceWindow.Servicewindowid });
}
protected void btnSave_Click(object sender, EventArgs e)
{
// Declare local variable varsiteid,FlagInsertSla and FlagStatus
int varsiteid;
ServiceWindow_mst objservicewindow = new ServiceWindow_mst();
varsiteid = Convert.ToInt16(drpSites.SelectedValue);
int count = objservicewindow.Get_ServiceWindow_By_Siteid(varsiteid);
if (count >= 1)
{
int FlagInsertSla;
int FlagStatus;
bool FlagEscalateLevel1 = true;
bool FlagEscalateLevel2 = true;
bool FlagEscalateLevel3 = true;
lblErrorTimeSelect.Text = "";
if (txtDays.Text == "0" && drphr.SelectedValue == "0" && drpMin.SelectedValue == "0")
{
lblErrorTimeSelect.Text = Resources.MessageResource.errResTime.ToString();
}
else
{
if (chkLevel1.Checked == true)
{
if (radio1Level1.Checked == true)
{
int varTotalTime = calculateTotalminutes();
int varTotalTimeLevel1 = calculateTotalminutesLevel1();
if (varTotalTimeLevel1 > varTotalTime)
{ FlagEscalateLevel1 = false; }
}
if (radio2Level1.Checked == true)
{
int varTotalTime = calculateTotalminutes();
int varTotalTimeLevel1 = calculateTotalminutesLevel1();
if (varTotalTimeLevel1 ==0)
{ FlagEscalateLevel1 = false; }
}
}
if (chkLevel2.Checked == true)
{
if (radio1Level2.Checked == true)
{
int varTotalTime = calculateTotalminutes();
int varTotalTimeLevel2 = calculateTotalminutesLevel2();
if (varTotalTimeLevel2 > varTotalTime)
{ FlagEscalateLevel2 = false; }
}
if (radio2Level2.Checked == true)
{
int varTotalTime = calculateTotalminutes();
int varTotalTimeLevel2 = calculateTotalminutesLevel2();
if (varTotalTimeLevel2 == 0)
{ FlagEscalateLevel2 = false; }
}
}
if (chkLevel3.Checked == true)
{
if (radio1Level3.Checked == true)
{
int varTotalTime = calculateTotalminutes();
int varTotalTimeLevel3 = calculateTotalminutesLevel3();
if (varTotalTimeLevel3 > varTotalTime)
{ FlagEscalateLevel3 = false; }
}
if (radio2Level3.Checked == true)
{
int varTotalTime = calculateTotalminutes();
int varTotalTimeLevel3 = calculateTotalminutesLevel3();
if (varTotalTimeLevel3 == 0)
{ FlagEscalateLevel3 = false; }
}
}
// get sitetd from dropdown to variable varsiteid
// Check SLA Definition is exist in database with same name and site
objSla = objSla.Get_By_SLAName(txtSlaName.Text.ToString().Trim(), varsiteid);
// Check SLA Priority definition is exist in databse with siteid and priorityid
objSlaPriority = objSlaPriority.Get_By_Siteid(varsiteid, Convert.ToInt16(drpPriority.SelectedValue));
// if both objSla.Siteid and objSlaPriority.Slaid is zero then,No SLA Definition is exist in database
if (objSla.Siteid == 0 && objSlaPriority.Slaid == 0)
{
if (FlagEscalateLevel1 == true && FlagEscalateLevel2 == true && FlagEscalateLevel3 == true)
{
objSla.Siteid = varsiteid;
objSla.Slaname = txtSlaName.Text.ToString().Trim();
objSla.Createdatetime = DateTime.Now.ToString();
objSla.Enable = true;
objSla.Description = txtDescription.Text.ToString().Trim();
// Call objSla.Insert() to insert records in database
FlagInsertSla = objSla.Insert();
// If FlagInsertSla is 1 then record insert in database successfully
if (FlagInsertSla == 1)
{
// Call Function objSla.Get_By_SLAName() to get Slaid of created sla
objSla = objSla.Get_By_SLAName(txtSlaName.Text.ToString().Trim(), varsiteid);
if (objSla.Siteid != 0)
{
// declare local variable FlagInsertPriority
int FlagInsertPriority;
objSlaPriority.Slaid = objSla.Slaid;
objSlaPriority.Siteid = varsiteid;
objSlaPriority.Priorityid = Convert.ToInt16(drpPriority.SelectedValue);
objSlaPriority.Resolutiondays = Convert.ToInt16(txtDays.Text);
objSlaPriority.Resolutionhours = Convert.ToInt16(drphr.SelectedValue);
objSlaPriority.Resolutionmin = Convert.ToInt16(drpMin.SelectedValue);
// Call function objSlaPriority.Insert() to insert records in SLA_Priority_mst
FlagInsertPriority = objSlaPriority.Insert();
// if FlagInsertPriority is not zero then records insert successfully
if (FlagInsertPriority != 0)
{
//lblErrorMsg.Text = Resources.MessageResource.errSLADef.ToString();
if (chkLevel1.Checked == true)
{
InsertIntoLevel1(objSla.Slaid);
}
if (chkLevel2.Checked == true)
{
InsertIntoLevel2(objSla.Slaid);
}
if (chkLevel3.Checked == true)
{
InsertIntoLevel3(objSla.Slaid);
}
Clear();
Response.Redirect("~/admin/viewsla.aspx");
//CheckDefaultValueForEscalation();
}
else
{
// Call objSla.Delete to delete record from SLA_mst to delete sla definition,because some error occurred in SLA_Priority_mst
objSla.Delete(objSla.Slaid);
// Display Error message some error occurred
lblErrorMsg.Text = Resources.MessageResource.errOccured.ToString();
}
}
}
}
else
{
if (FlagEscalateLevel1 == false)
{
lblErrorMsg.Text = Resources.MessageResource.strLevel1.ToString();
}
if (FlagEscalateLevel2 == false)
{
lblErrorMsg.Text = Resources.MessageResource.strLevel2.ToString();
}
if (FlagEscalateLevel3 == false)
{
lblErrorMsg.Text = Resources.MessageResource.strLevel3.ToString();
}
}
}
else
{
lblErrorMsg.Text = Resources.MessageResource.errSLAExist.ToString();
}
}
}
else
{
lblErrorMsg.Text = "Service Window not set for this Site,Set the Service Window for this Site";
}
}
public CollectionBase GenerateViewServiceWindow_mstCollection(ref IDataReader returnData)
{
BLLCollection<ServiceWindow_mst> col = new BLLCollection<ServiceWindow_mst>();
while (returnData.Read())
{
ServiceWindow_mst obj = new ServiceWindow_mst();
obj.Servicewindowid = (int)returnData["Servicewindowid"];
obj.Siteid = (int)returnData["Siteid"];
col.Add(obj);
}
returnData.Close();
returnData.Dispose();
return col;
}
public int Insert_ServiceWindow_mst(ServiceWindow_mst objServiceWindow)
{
return (int)ExecuteNonQuery(Sp_ServiceWindow_Insert, new object[] { objServiceWindow.Siteid, objServiceWindow.Servicewindowid });
}
public object GenerateServiceWindow_mstObject(ref IDataReader returnData)
{
ServiceWindow_mst obj = new ServiceWindow_mst();
while (returnData.Read())
{
obj.Servicewindowid = (int)returnData["Servicewindowid"];
obj.Siteid = (int)returnData["Siteid"];
}
returnData.Close();
returnData.Dispose();
return obj;
}
// Handler btnSave_click to handle event
protected void btnSave_Click(object sender, EventArgs e)
{
lblErrorMsgWorkingTime.Text = "";
lblErrorMsgWorkingDays.Text = "";
// Declare local variables FlagStartEndTime and FlagDaysCheck and varSiteId and FlagInsert
int FlagStartEndTime=0;
int FlagDaysCheck = 0;
int varSiteId;
int FlagInsert;
// Declare locl variables starthr,startmin,endhr and endmin
int starthr, startmin, endhr, endmin;
// Check radio button 24 hr has checked
if (rdbtn24hr.Checked == true)
{
starthr = 0;
startmin = 1;
endhr = 23;
endmin = 59;
}
// Select other check box
else
{
starthr = Convert.ToInt16(drpStarthour.SelectedValue);
startmin = Convert.ToInt16(drpStartmin.SelectedValue);
endhr = Convert.ToInt16(drpEndhr.SelectedValue);
endmin = Convert.ToInt16(drpEndmin.SelectedValue);
}
// Check Start time Should be less than End Time
if (rdbtn24hr.Checked == true)
{
FlagStartEndTime = 1;
}
else
{
// Check condition start hour shoild less than End hour
if (starthr < endhr)
{
FlagStartEndTime = 1;
}
// Check condition start hour and end hour is equal,then start min should less than End min
else if (starthr == endhr && startmin < endmin)
{
FlagStartEndTime = 1;
}
else { FlagStartEndTime = 0; }
}
// Check At Least one Working Days has been Selected
if (chkMonday.Checked == false && chkTuesday.Checked == false && chkWednesday.Checked == false && chkThursday.Checked == false && chkFriday.Checked == false && chkSaturday.Checked == false && chkSunday.Checked == false)
{
FlagDaysCheck = 0;
}
else
{
FlagDaysCheck = 1;
}
// If FlagStartEndTime is zeros then display error message,start time should less than end time
if(FlagStartEndTime==0)
{
lblErrorMsgWorkingTime.Text = Resources.MessageResource.errWorkingTime.ToString();
lblErrorMsg.Text = "";
}
// If FlagDaysCheck is zeros then display error message,select at least one check box
if (FlagDaysCheck == 0)
{
lblErrorMsgWorkingDays.Text = Resources.MessageResource.errWorkingDays.ToString();
lblErrorMsg.Text = "";
}
// If FlagStartEndTime is one and FlagDaysCheck is one then
if (FlagStartEndTime == 1 && FlagDaysCheck == 1)
{
// Declare local variable varSiteId
varSiteId = Convert.ToInt16(drpSites.SelectedValue);
// to get the object objSerWindow by calling function Get_By_id(varSiteId)
objSerWindow = objSerWindow.Get_By_id(varSiteId);
// If objSerWindow.Siteid is not zero then object exist
if (objSerWindow.Siteid == 0)
{
objSerWindow.Siteid = varSiteId;
FlagInsert = objSerWindow.Insert();
// If Flag Insert is 1,then inser operation performed successfully
if (FlagInsert == 1)
{
// Definition of Service hours insertion -Start
// Declare local variable
int FlagHrInsert;
int FlagDayInsert;
objSerWindow = objSerWindow.Get_By_id(varSiteId);
objSerHours.Servicewindowid = objSerWindow.Servicewindowid;
objSerHours.Starthour = starthr;
objSerHours.Startmin = startmin;
objSerHours.Endhour = endhr;
objSerHours.Endmin = endmin;
FlagHrInsert = objSerHours.Insert();
// Definition of Service hours insertion -End
// Definition of Service Day insertion -Start
// find which check box has been selected
if (chkMonday.Checked == true)
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Monday";
objSerDay.Isworking = true;
FlagDayInsert = objSerDay.Insert();
}
else
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Monday";
objSerDay.Isworking = false;
FlagDayInsert = objSerDay.Insert();
}
if (chkTuesday.Checked == true)
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Tuesday";
objSerDay.Isworking = true;
FlagDayInsert = objSerDay.Insert();
}
else
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Tuesday";
objSerDay.Isworking = false;
FlagDayInsert = objSerDay.Insert();
}
if (chkWednesday.Checked == true)
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Wednesday";
objSerDay.Isworking = true;
FlagDayInsert = objSerDay.Insert();
}
else
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Wednesday";
objSerDay.Isworking = false;
FlagDayInsert = objSerDay.Insert();
}
if (chkThursday.Checked == true)
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Thursday";
objSerDay.Isworking = true;
FlagDayInsert = objSerDay.Insert();
}
else
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Thursday";
objSerDay.Isworking = false;
FlagDayInsert = objSerDay.Insert();
}
if (chkFriday.Checked == true)
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Friday";
objSerDay.Isworking = true;
FlagDayInsert = objSerDay.Insert();
}
else
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Friday";
objSerDay.Isworking = false;
FlagDayInsert = objSerDay.Insert();
}
if (chkSaturday.Checked == true)
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Saturday";
objSerDay.Isworking = true;
FlagDayInsert = objSerDay.Insert();
}
else
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Saturday";
objSerDay.Isworking = false;
FlagDayInsert = objSerDay.Insert();
}
if (chkSunday.Checked == true)
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Sunday";
objSerDay.Isworking = true;
FlagDayInsert = objSerDay.Insert();
}
else
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Sunday";
objSerDay.Isworking = false;
FlagDayInsert = objSerDay.Insert();
}
// if FlagHrInsert and FlagDayInsert is one ie data hase been inserted successfully
if (FlagHrInsert == 1 && FlagDayInsert == 1)
{
lblErrorMsg.Text = Resources.MessageResource.errServiceWindParm.ToString();
}
else
{
objSerDay.Delete(objSerWindow.Servicewindowid);
objSerHours.Delete(objSerWindow.Servicewindowid);
objSerWindow.Delete(objSerWindow.Servicewindowid);
lblErrorMsg.Text = Resources.MessageResource.errOccured.ToString();
}
// Definition of Service Day insertion -End
}
else
{
lblErrorMsg.Text = Resources.MessageResource.errOccured.ToString();
}
}
else
{
// Definition of Service hours Update -Start
int FlagHrUpdate;
int FlagDayUpdate;
objSerWindow = objSerWindow.Get_By_id(varSiteId);
objSerHours.Servicewindowid = objSerWindow.Servicewindowid;
objSerHours.Starthour = starthr;
objSerHours.Startmin = startmin;
objSerHours.Endhour = endhr;
objSerHours.Endmin = endmin;
FlagHrUpdate = objSerHours.Update();
// Definition of Service hours Update -End
// Definition of Service Day Updation -Start
if (chkMonday.Checked == true)
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Monday";
objSerDay.Isworking = true;
FlagDayUpdate = objSerDay.Update();
}
else
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Monday";
objSerDay.Isworking = false;
FlagDayUpdate = objSerDay.Update();
}
if (chkTuesday.Checked == true)
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Tuesday";
objSerDay.Isworking = true;
FlagDayUpdate = objSerDay.Update();
}
else
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Tuesday";
objSerDay.Isworking = false;
FlagDayUpdate = objSerDay.Update();
}
if (chkWednesday.Checked == true)
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Wednesday";
objSerDay.Isworking = true;
FlagDayUpdate = objSerDay.Update();
}
else
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Wednesday";
objSerDay.Isworking = false;
FlagDayUpdate = objSerDay.Update();
}
if (chkThursday.Checked == true)
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Thursday";
objSerDay.Isworking = true;
FlagDayUpdate = objSerDay.Update();
}
else
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Thursday";
objSerDay.Isworking = false;
FlagDayUpdate = objSerDay.Update();
}
if (chkFriday.Checked == true)
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Friday";
objSerDay.Isworking = true;
FlagDayUpdate = objSerDay.Update();
}
else
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Friday";
objSerDay.Isworking = false;
FlagDayUpdate = objSerDay.Update();
}
if (chkSaturday.Checked == true)
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Saturday";
objSerDay.Isworking = true;
FlagDayUpdate = objSerDay.Update();
}
else
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Saturday";
objSerDay.Isworking = false;
FlagDayUpdate = objSerDay.Update();
}
if (chkSunday.Checked == true)
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Sunday";
objSerDay.Isworking = true;
FlagDayUpdate = objSerDay.Update();
}
else
{
objSerDay.Servicewindowid = objSerWindow.Servicewindowid;
objSerDay.Weekday = "Sunday";
objSerDay.Isworking = false;
FlagDayUpdate = objSerDay.Update();
}
if (FlagHrUpdate == 1 && FlagDayUpdate == 1)
{
lblErrorMsg.Text = Resources.MessageResource.errServiceWindParm.ToString();
}
// Definition of Service Day insertion -End
}
if (Request.QueryString.Count != 0)
{
Response.Redirect("~/admin/ViewServiceWindow.aspx");
}
}
}
protected void Page_Load(object sender, EventArgs e)
{
if (!IsPostBack)
{
int servicewinid = 0;
BindDropCustomer();
if (Request.QueryString.Count != 0)
{
servicewinid = Convert.ToInt16(Request.QueryString[0]);
}
if (servicewinid != 0)
{
BindDropDown();
objSerWindow = objSerWindow.Get_By_serviceid(servicewinid);
int varSiteId = objSerWindow.Siteid;
drpSites.SelectedValue = Convert.ToString(varSiteId);
DisplayServiceWindow(varSiteId);
}
else
{
reqValSite.ErrorMessage = Resources.MessageResource.errSelectSite.ToString();
BindDropDown();
DefaultSetting();
}
}
}
protected void drpSites_SelectedIndexChanged(object sender, EventArgs e)
{
int varSiteId;
varSiteId = Convert.ToInt16(drpSites.SelectedValue);
objSerWindow = objSerWindow.Get_By_id(varSiteId);
if (objSerWindow.Siteid != 0)
{
DefaultSetting();
lblErrorMsg.Font.Bold = true;
lblErrorMsg.Text = "The Following are the Service Window Parameters for this Site";
lblErrorMsgWorkingDays.Text = "";
lblErrorMsgWorkingTime.Text = "";
DisplayServiceWindow(varSiteId);
}
else
{
DefaultSetting();
lblErrorMsg.Font.Bold = true;
lblErrorMsg.Text = "Service Window is not set for this Site";
lblErrorMsgWorkingDays.Text = "";
lblErrorMsgWorkingTime.Text = "";
}
}
protected void DisplayServiceWindow(int varSiteId)
{
objSerWindow = objSerWindow.Get_By_id(varSiteId);
if (objSerWindow.Siteid != 0)
{
objSerHours = objSerHours.Get_By_id(objSerWindow.Servicewindowid);
if (objSerHours.Servicewindowid != 0)
{
if (objSerHours.Starthour == 0 && objSerHours.Startmin == 15 && objSerHours.Endhour == 23 && objSerHours.Endmin == 45)
{
rdbtn24hr.Checked = true;
rdbtnSelect.Checked = false;
}
else
{
rdbtn24hr.Checked = false;
rdbtnSelect.Checked = true;
drpStarthour.SelectedValue = Convert.ToString(objSerHours.Starthour);
drpStartmin.SelectedValue = Convert.ToString(objSerHours.Startmin);
drpEndhr.SelectedValue = Convert.ToString(objSerHours.Endhour);
drpEndmin.SelectedValue = Convert.ToString(objSerHours.Endmin);
}
}
colServiceDay = objSerDay.Get_All_By_Id(objSerWindow.Servicewindowid);
foreach (ServiceDay_mst service in colServiceDay)
{
string varServiceDay;
varServiceDay = service.Weekday.ToString();
if (varServiceDay == "Monday")
{
if (service.Isworking == true)
{
chkMonday.Checked = true;
}
else
{
chkMonday.Checked = false;
}
}
if (varServiceDay == "Tuesday")
{
if (service.Isworking == true)
{
chkTuesday.Checked = true;
}
else
{
chkTuesday.Checked = false;
}
}
if (varServiceDay == "Wednesday")
{
if (service.Isworking == true)
{
chkWednesday.Checked = true;
}
else
{
chkWednesday.Checked = false;
}
}
if (varServiceDay == "Thursday")
{
if (service.Isworking == true)
{
chkThursday.Checked = true;
}
else
{
chkThursday.Checked = false;
}
}
if (varServiceDay == "Friday")
{
if (service.Isworking == true)
{
chkFriday.Checked = true;
}
else
{
chkFriday.Checked = false;
}
}
if (varServiceDay == "Saturday")
{
if (service.Isworking == true)
{
chkSaturday.Checked = true;
}
else
{
chkSaturday.Checked = false;
}
}
if (varServiceDay == "Sunday")
{
if (service.Isworking == true)
{
chkSunday.Checked = true;
}
else
{
chkSunday.Checked = false;
}
}
}
}
else
{
DefaultSetting();
}
}
