UPS API delivery notification for Golden Corral HelpDesk

This guide will detail all of the features and requirements of the UPS Project, an application that will notify the help desk every time a depot has been delivered.

All of the source code has been commented to be fully understood.

Help desk analysts receive a daily email containing a spreadsheet with multiple shipping details. They manually input data from the spreadsheet into a Heatcall, then individually update each shipping status by checking the UPS website periodically

Using the UPS API this program will keep a running list of "Depots" and notify the HelpDesk whenever an item has been delivered.

-Daily email spreadsheet is now saved as a CSV file. The program reads data from CSV file, and if there is a UPS tracking number present, it creates a "Depot" object.

-The program keeps a running list of all Depots and receives direct tracking status from the UPS servers

-Once a “Depot.Status” changes to “Delivered”, it removes it from the running list and sends an email notification to the Helpdesk

Filename: UPS_Project.exe File path: H:\UPS Project\UPS_Project\bin\Release\UPS_Project.exe

Source code(visual studio project): H:\UPS Project\UPS_Project.sln

UPS API Documentation: H:\UPS Project\UPS_Project\TrackingAPI

Currently running from a Local copy on PC41 to test as a scheduled event

C#

Last modified “.csv” file that is at least 8 hours old in M:\Depot Spreadsheets\CSV - Updated by Jaime ”CurrentDepots.txt” in H:\UPS Project\UPS_Project\bin\Release
”TodayCSV.txt” in H:\UPS Project\UPS_Project\bin\Release\ (simple txt file with one word)

Example CSV file from POS department:

Example CurrentDepots.txt:

Log file: “Log_MMDDYYY_HHMMSS.txt” in H:\UPS Project\UPS_Project\bin\Debug\Log Email to “michel.villafan” and openticket@goldencorral.net An updated "CurrentDepots.txt" same as the one in input

Example LogFile output:

Example Email output:

“NTLM Authentication failure” usually means that UPS' servers are down for maintenance or you have internet problems - Try again in 5-10 minutes.

"Failure due to client data” is most likely due to a tracking number that has no information available yet, not even in the UPS servers. (this is why I added an 8-hour buffer to the latest CSV file) it could also be a human error (typo in POS depot file)

Simply run the executable. Ideally, we want to run the application every 10-15 mins. I have been testing it for the past 3-4 weeks as a scheduled event.