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InteractionExtensionCrossnetModule.cs
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InteractionExtensionCrossnetModule.cs
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using Genesyslab.Desktop.Infrastructure;
using Genesyslab.Desktop.Infrastructure.Commands;
using Genesyslab.Desktop.Infrastructure.DependencyInjection;
using Genesyslab.Desktop.Infrastructure.Events;
using Genesyslab.Desktop.Infrastructure.ViewManager;
using Genesyslab.Desktop.Modules.Core.Model.Agents;
using Genesyslab.Desktop.Modules.Core.Model.Interactions;
using Genesyslab.Desktop.Modules.InteractionExtensionCrossnet.Database;
using Genesyslab.Desktop.Modules.InteractionExtensionCrossnet.LogicaAPI;
using Genesyslab.Desktop.Modules.InteractionExtensionCrossnet.Model;
using Genesyslab.Desktop.Modules.InteractionExtensionCrossnet.Tipificaciones;
using Genesyslab.Desktop.Modules.OpenMedia.Model.Interactions.Email;
using Genesyslab.Desktop.Modules.Outbound.Model.Campaign;
using Genesyslab.Desktop.Modules.Windows.Event;
using Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.CfgObjects;
using Genesyslab.Platform.Commons.Protocols;
using Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events;
using Genesyslab.Platform.Voice.Protocols.TServer.Events;
using Newtonsoft.Json;
using Newtonsoft.Json.Serialization;
using System;
using System.Collections.Generic;
using System.Data;
using System.Globalization;
using System.IO;
using System.Linq;
using System.Reflection;
using System.Runtime.Serialization.Json;
using System.Text;
using System.Web.Script.Serialization;
using System.Xml;
using System.Xml.Linq;
namespace Genesyslab.Desktop.Modules.InteractionExtensionCrossnet
{
public class InteractionExtensionCrossnetModule : IModule
{
public static DataTable TablaTipificaciones;
public static string AreaTipificacion;
public static IObjectContainer _container;
private readonly IInteractionManager _interactionManager;
private readonly IViewEventManager _viewEventManager;
private readonly IViewManager _viewManager;
private static LogicaNegocio _metodos;
public static IAgent Agente;
public static CfgPerson AgenteConfig;
public static DataTable TablaInteraccion;
public static List<Atached> listaAtached = new List<Atached>();
public static List<FiltroResult> listaFiltro = new List<FiltroResult>();
public static DataTable _TablaInteraccion = new DataTable("MarkDone");
private readonly ICommandManager _commandManager;
public static int MarkDone = 0;
public static string token = "";
private ICase _caseIdentifier;
public object Context { get; set; }
public static MetodoApi _metodoApi = new MetodoApi();
public InteractionExtensionCrossnetModule(IObjectContainer container, IViewManager viewManager, IInteractionManager interactionManager, ICommandManager commandManager, IViewEventManager viewEventManager, ICase caseIdentifier)
{
_container = container;
_viewManager = viewManager;
_interactionManager = interactionManager;
_viewEventManager = viewEventManager;
_metodos = new LogicaNegocio();
_commandManager = commandManager;
_caseIdentifier = caseIdentifier;
}
public void Initialize()
{
_container.RegisterType<ITipificacionesView, TipificacionesView>();
_container.RegisterType<ITipificacionesViewModel, TipificacionesViewModel>();
_viewManager.ViewsByRegionName["InteractionWorksheetRegion"].Add(
new ViewActivator
{
ViewType = typeof(ITipificacionesView),
ViewName = "InteractionTipificaciones",
ActivateView = true
}
);
_container.RegisterType<ITipificacionesButtonView, TipificacionesButtonView>();
_viewManager.ViewsByRegionName["CaseViewSideButtonRegion"].Add(
new ViewActivator
{
ViewType = typeof(ITipificacionesButtonView),
ViewName = "TipificacionesButtonView",
ActivateView = true
}
);
//_commandManager.InsertCommandToChainOfCommandBefore(
// "BundleClose",
// "IsPossibleToClose",
// new List<CommandActivator>()
// {
// new CommandActivator()
// {
// CommandType = typeof(MarkDone.MarkDoneCommand),
// Name = "CloseMarkDoneTipificado"
// }
// }
// );
_interactionManager.InteractionEvent += interactionManager_InteractionEvent;
_viewEventManager.Subscribe(CrossnetEventHandler);
}
private void CrossnetEventHandler(object eventObject)
{
var eventMessage = eventObject as string;
if (eventMessage != null)
switch (eventMessage)
{
case "Loggin":
try
{
EResultado error;
Agente = _container.Resolve<IAgent>();
AgenteConfig = Agente.ConfPerson;
var lala= Agente.MonitoredCfgPersonAgents;
if (Agente != null)
{
Agente agent = new Agente
{
userName = Agente.UserName != null ?
Agente.UserName : "",
};
if (AgenteConfig != null)
{
var lala2 = AgenteConfig.GetType();
agent.firstName = AgenteConfig.FirstName != null ?
AgenteConfig.FirstName : "";
agent.lastName = AgenteConfig.LastName != null ?
AgenteConfig.LastName : "";
agent.tenantDBid =147;
agent.agentDBid = AgenteConfig.DBID != null ?
AgenteConfig.DBID : 0;
agent.EmployeeId = AgenteConfig.EmployeeID != null ?
AgenteConfig.EmployeeID : "";
}
var resultado = _metodoApi.autentificacion(out error, agent);
if(resultado != null)
token = resultado.token;
}
var itemsLista = _metodoApi.ArbolTipificacion(out error, token);
if (itemsLista != null)
{
if(itemsLista.listaArbol != null)
TablaTipificaciones = Utility.ListToDataTable(itemsLista.listaArbol);
}
else
{
TablaTipificaciones = null;
}
var itemsFiltro = _metodoApi.ListaFiltro(out error, token);
if (itemsFiltro != null)
{
listaFiltro = itemsFiltro.listaFiltro;
}
listaAtached = _metodoApi.ListAtached(out error, token);
_TablaInteraccion.Columns.Add("IdMarkDone");
_TablaInteraccion.Columns.Add("EventoMarkdone");
_TablaInteraccion.Columns.Add("Estado");
_TablaInteraccion.Columns.Add("Agente");
}
catch (Exception error)
{
GenesysAlert.SendMessage(
"Se ha producido un error en el login: " +
error.Message, "Public",
SeverityType.Error);
}
break;
}
}
public void interactionManager_InteractionEvent(object sender, EventArgs<IInteraction> e)
{
var datosInteraccion = new Interaccion();
var interaccionActiva = e.Value;
var ultimoEventoInteraccion = interaccionActiva.EntrepriseLastInteractionEvent;
var tipoInteraccion = interaccionActiva.Type;
switch (tipoInteraccion)
{
case "InteractionVoice":
ConvierteClase(ultimoEventoInteraccion.Id, ultimoEventoInteraccion, interaccionActiva);
_metodos.InsertaRegistroMarkDoneModule(interaccionActiva);
break;
case "InteractionPullPreview":
case "InteractionPushPreview":
ConvierteClaseCampana(interaccionActiva);
_metodos.InsertaRegistroMarkDoneModule(interaccionActiva);
break;
case "InteractionWorkItem":
break;
case "InteractionChat":
break;
case "InteractionCallback":
ConvierteClase(ultimoEventoInteraccion.Id, ultimoEventoInteraccion, interaccionActiva);
_metodos.InsertaRegistroMarkDoneModule(interaccionActiva);
break;
case "InteractionInboundEmail":
break;
case "InteractionOutboundEmail":
break;
case "whatsappsession":
break;
}
}
//private static void GuardarInteraccionEnPullPreview(Interaccion datosInx, IInteraction inx)
//{
// try
// {
// var item = inx.OutboundChainRecord.Records.FirstOrDefault();
// if (item != null)
// {
// XDocument Documento = new XDocument();
// XElement xmlOut = null;
// datosInx.GenRecordId = item.UserData.GetAsInt("recordid");
// datosInx.GenChainIdCampana = item.ChainID;
// datosInx.GenCampaingName = inx.OutboundChainRecord.CampaignName;
// datosInx.GenGuid = item.CallAttemptGUID;
// datosInx.GenAttempt = item.Attempts;
// datosInx.UserName = Agente.UserName;
// datosInx.GenFirstName = AgenteConfig.FirstName.ToString();
// datosInx.GenLastName = AgenteConfig.LastName.ToString();
// datosInx.GenGroupName = item.CampaignInfo.GroupName;
// datosInx.GenTipoInteraccion = 7;
// datosInx.GenCanalEntrada = item.CampaignInfo.CampaignEvent;
// datosInx.GenEvento = item.CampaignInfo.CampaignEvent;
// datosInx.GenDestino = item.PhoneNumber;
// datosInx.GenOrigen = inx.Agent.Place.PlaceName;
// datosInx.GenFechaInicioCall = DateTime.Now;
// datosInx.GenEstadoTipificacion = "PENDIENTE DE TIPIFICACION";
// datosInx.GenEstadoInteraccion = "TRAE REGISTROS DE CAMPAÑA";
// try
// {
// Documento = Utility.GeneraXML(inx);
// }
// catch (Exception)
// {
// }
// if (Documento != null)
// {
// xmlOut = XElement.Parse(Documento.ToString());
// }
// datosInx.fields = xmlOut;
// _metodos.GuardaCampana(datosInx);
// }
// }
// catch (Exception error)
// {
// GenesysAlert.SendMessage(
// "Se ha producido un error al obtener los datos de la interacción en InteractionPullPreview -> PreviewRecord: " +
// error.Message, "Public", SeverityType.Error);
// }
//}
//private static void GuardarInteraccionEnPushPreview(Interaccion datosInx, IInteraction inx)
//{
// try
// {
// var item = inx.OutboundChainRecord.Records.FirstOrDefault();
// if (item != null)
// {
// datosInx.GenRecordId = item.UserData.GetAsInt("recordid");
// datosInx.GenChainIdCampana = item.ChainID;
// datosInx.GenCampaingName = inx.OutboundChainRecord.CampaignName;
// datosInx.GenGuid = item.CallAttemptGUID;
// datosInx.GenAttempt = item.Attempts;
// datosInx.UserName = Agente.UserName;
// datosInx.GenFirstName = AgenteConfig.FirstName.ToString();
// datosInx.GenLastName = AgenteConfig.LastName.ToString();
// datosInx.GenGroupName = item.CampaignInfo.GroupName;
// datosInx.GenTipoInteraccion = 6;
// datosInx.GenCanalEntrada = "PreviewRecord";
// datosInx.GenEvento = "PreviewRecord";
// datosInx.GenDestino = item.PhoneNumber;
// datosInx.GenOrigen = inx.Agent.Place.PlaceName;
// datosInx.GenFechaInicioCall = DateTime.Now;
// datosInx.GenEstadoTipificacion = "PENDIENTE DE TIPIFICACION";
// datosInx.GenEstadoInteraccion = "TRAE REGISTROS DE CAMPAÑA";
// try
// {
// XDocument Documento = Utility.GeneraXML(inx);
// }
// catch (Exception)
// {
// }
// _metodos.GuardaCampana(datosInx);
// }
// }
// catch (Exception error)
// {
// GenesysAlert.SendMessage(
// "Se ha producido un error al obtener los datos de la interacción en InteractionPullPreview -> PreviewRecord: " +
// error.Message, "Public", SeverityType.Error);
// }
//}
//private static void GuardaInteraccionEmailOutboundEnAck(Interaccion datosInx, IInteraction inx)
//{
// try
// {
// var email = inx as IInteractionOutboundEmail;
// if (email != null)
// {
// if (email.EntrepriseEmailInteractionCurrent.Id != null)
// datosInx.GenConnid = email.EntrepriseEmailInteractionCurrent.Id;
// if (email.EntrepriseEmailInteractionCurrent.ParentID != null)
// datosInx.GenParentId = email.EntrepriseEmailInteractionCurrent.ParentID;
// datosInx.GenTipoInteraccion = 11;
// datosInx.GenFechaInicioCall = email.EntrepriseEmailInteractionCurrent.StartDate;
// datosInx.UserName = Agente.UserName;
// datosInx.GenFirstName = AgenteConfig.FirstName.ToString();
// datosInx.GenLastName = AgenteConfig.LastName.ToString();
// datosInx.GenArea = AreaTipificacion;
// if (email.EntrepriseEmailInteractionCurrent.From != null)
// datosInx.GenFrom = email.EntrepriseEmailInteractionCurrent.From;
// if (email.EntrepriseEmailInteractionCurrent.To != null)
// datosInx.GenTo = string.Join(",", email.EntrepriseEmailInteractionCurrent.To);
// if (email.EntrepriseEmailInteractionCurrent.Bcc != null)
// datosInx.GenCco = string.Join(",", email.EntrepriseEmailInteractionCurrent.Bcc);
// var inxDuration = inx.Duration;
// if (inxDuration.Ticks > 0)
// {
// datosInx.GenDuracionCall = inxDuration.TotalSeconds.ToString(CultureInfo.InvariantCulture);
// datosInx.GenFechaTerminoCall = inx.StartDate.Add(inxDuration);
// }
// datosInx.GenEstadoInteraccion = email.EntrepriseEmailInteractionCurrent.IdType.Subtype;
// }
// datosInx.GenEstadoTipificacion = "PENDIENTE DE TIPIFICACION";
// _metodos.GuardaInteraccionEmail(datosInx);
// }
// catch (Exception error)
// {
// GenesysAlert.SendMessage(
// "Se ha producido un error al obtener los datos de la interacción en InteractionOutboundEmail -> EventAck: " +
// error.Message, "Public", SeverityType.Error);
// }
//}
//private static void GuardaInteraccionEmailInboundEnAck(Interaccion datosInx, IInteraction inx)
//{
// try
// {
// var email = inx as IInteractionInboundEmail;
// if (email != null)
// {
// if (email.EntrepriseEmailInteractionCurrent.Id != null)
// datosInx.GenConnid = email.EntrepriseEmailInteractionCurrent.Id;
// if (email.EntrepriseEmailInteractionCurrent.ParentID != null)
// datosInx.GenParentId = email.EntrepriseEmailInteractionCurrent.ParentID;
// datosInx.GenTipoInteraccion = 11;
// datosInx.GenFechaInicioCall = inx.StartDate;
// datosInx.UserName = Agente.UserName;
// datosInx.GenFirstName = AgenteConfig.FirstName.ToString();
// datosInx.GenLastName = AgenteConfig.LastName.ToString();
// datosInx.GenArea = AreaTipificacion;
// if (email.EntrepriseEmailInteractionCurrent.From != null)
// datosInx.GenFrom = email.EntrepriseEmailInteractionCurrent.From;
// if (email.EntrepriseEmailInteractionCurrent.To != null)
// datosInx.GenTo = string.Join(",", email.EntrepriseEmailInteractionCurrent.To);
// if (email.EntrepriseEmailInteractionCurrent.Bcc != null)
// datosInx.GenCco = string.Join(",", email.EntrepriseEmailInteractionCurrent.Bcc);
// var inxDuration = inx.Duration;
// if (inxDuration.Ticks > 0)
// {
// datosInx.GenDuracionCall = inxDuration.TotalSeconds.ToString(CultureInfo.InvariantCulture);
// datosInx.GenFechaTerminoCall = inx.StartDate.Add(inxDuration);
// }
// datosInx.GenEstadoInteraccion = email.EntrepriseEmailInteractionCurrent.IdType.Subtype;
// }
// datosInx.GenEstadoTipificacion = "PENDIENTE DE TIPIFICACION";
// _metodos.GuardaInteraccionEmail(datosInx);
// }
// catch (Exception error)
// {
// GenesysAlert.SendMessage(
// "Se ha producido un error al obtener los datos de la interacción en InteractionInboundEmail -> EventAck: " +
// error.Message, "Public", SeverityType.Error);
// }
//}
//private static void GuardaInteraccionEmailInboundEnInvite(Interaccion datosInx, IInteraction inx)
//{
// try
// {
// var email = inx as IInteractionInboundEmail;
// if (email != null)
// {
// if (email.EntrepriseEmailInteractionCurrent.Id != null)
// datosInx.GenConnid = email.EntrepriseEmailInteractionCurrent.Id;
// if (email.EntrepriseEmailInteractionCurrent.ParentID != null)
// datosInx.GenParentId = email.EntrepriseEmailInteractionCurrent.ParentID;
// datosInx.GenTipoInteraccion = 5;
// datosInx.GenFechaInicioCall = inx.StartDate;
// datosInx.UserName = Agente.UserName;
// datosInx.GenFirstName = AgenteConfig.FirstName.ToString();
// datosInx.GenLastName = AgenteConfig.LastName.ToString();
// datosInx.GenArea = AreaTipificacion;
// if (email.EntrepriseEmailInteractionCurrent.From != null)
// datosInx.GenFrom = email.EntrepriseEmailInteractionCurrent.From;
// if (email.EntrepriseEmailInteractionCurrent.To != null)
// datosInx.GenTo = string.Join(",", email.EntrepriseEmailInteractionCurrent.To);
// if (email.EntrepriseEmailInteractionCurrent.Bcc != null)
// datosInx.GenCco = string.Join(",", email.EntrepriseEmailInteractionCurrent.Bcc);
// datosInx.GenEstadoInteraccion = email.EntrepriseEmailInteractionCurrent.IdType.Subtype;
// }
// datosInx.GenEstadoInteraccion = "INVITACION MAIL ENTRANTE";
// datosInx.GenEstadoTipificacion = "PENDIENTE DE TIPIFICACION";
// _metodos.GuardaInteraccionEmail(datosInx);
// }
// catch (Exception error)
// {
// GenesysAlert.SendMessage(
// "Se ha producido un error al obtener los datos de la interacción en InteractionInboundEmail -> EventInvite: " +
// error.Message, "Public", SeverityType.Error);
// }
//}
private static void ConvierteClaseCampana(IInteraction inx)
{
try
{
var item = inx.OutboundChainRecord.Records.FirstOrDefault();
if (item != null)
{
Campana campana = new Campana();
campana.CaseId = inx.CaseId;
campana.Campaing_name = inx.OutboundChainRecord.CampaignName;
campana.Calling_list_name = inx.OutboundChainRecord.CallingListName;
campana.GUID = item.CallAttemptGUID;
campana.campaign_dbid = item.CampaignInfo.ApplicationID;
campana.campaignMode = inx.GetAttachedData("DIALMODE") != null ?
inx.GetAttachedData("DIALMODE").ToString() :
"";
try
{
XDocument Documento = Utility.GeneraXML(inx);
XElement xmlOut = null;
if (Documento != null)
{
xmlOut = XElement.Parse(Documento.ToString());
}
campana.Field = xmlOut;
}
catch (Exception) { }
EResultado resultado = null;
_metodoApi.InteraccionCampana(out resultado, campana, token);
_metodos.InsertaRegistroMarkDoneModule(inx);
}
}
catch (Exception)
{
}
}
private void ConvierteClase(int idEvento, IMessage evento, IInteraction inx)
{
var data = "";
if (_caseIdentifier.CaseId != null)
{
data = _caseIdentifier.CaseId;
}
else if (inx.CaseId != null)
{
data = _caseIdentifier.CaseId;
}
InteractionVoz inxVoz = new InteractionVoz();
Campana campana = new Campana();
switch (idEvento)
{
case EventDialing.MessageId:
var eventDial = evento as EventDialing;
inxVoz.CImessage = new CImessage
{
nombreEvento = eventDial.Name,
ani = eventDial.ANI,
dnis = eventDial.DNIS,
CallType = eventDial.CallType,
Connid = eventDial.ConnID.ToString(),
eventId = eventDial.Id,
TransferConnid = eventDial.TransferConnID != null ?
eventDial.TransferConnID.ToString() :
"",
};
inxVoz.Cinteraction = new CIInteracion
{
CaseId = inx.CaseId,
HasOutboundRecord = inx.HasOutboundChainRecord,
Records = null,
type = inx.Type
};
inxVoz.CinteractionWebInx = new CIInteracionWeb
{
formulario = null,
ParentId = inx.ParentInteractionId
};
if (inxVoz.Cinteraction.HasOutboundRecord)
{
ICampaignManager cm = _container.Resolve<ICampaignManager>();
IWCampaign c;
for (int i = 0; i < cm.IWCampaigns.Count(); i++)
{
if (cm.IWCampaigns[i].Mode.Value != null)
inxVoz.CImessage.DialMode = cm.IWCampaigns[i].Mode.Value.ToString();
}
}
var xmlAtachado = Utility.GeneraXMLAtachado(listaAtached, inx);
if (xmlAtachado != null)
{
inxVoz.ATTACHED = XElement.Parse(xmlAtachado.ToString());
}
if (inx.IsMonitoredByMe)
inxVoz.CImessage.EsMonitoreada = true;
break;
case EventAck.MessageId:
var eventInvite = evento as EventAck;
inxVoz.CImessage = new CImessage
{
nombreEvento = eventInvite.Name,
ani = "",
dnis = "",
Connid = inx.InteractionId,
eventId = eventInvite.Id,
TransferConnid = ""
};
inxVoz.Cinteraction = new CIInteracion
{
CaseId = inx.CaseId,
HasOutboundRecord = inx.HasOutboundChainRecord,
Records = null,
type = inx.Type
};
inxVoz.CinteractionWebInx = new CIInteracionWeb
{
formulario = null,
ParentId = inx.EntrepriseInteractionCurrent.Id
};
if (inxVoz.Cinteraction.HasOutboundRecord)
{
ICampaignManager cm = _container.Resolve<ICampaignManager>();
IWCampaign c;
for (int i = 0; i < cm.IWCampaigns.Count(); i++)
{
if (cm.IWCampaigns[i].Mode.Value != null)
inxVoz.CImessage.DialMode = cm.IWCampaigns[i].Mode.Value.ToString();
}
}
var xmlAtachadoInvite = Utility.GeneraXMLAtachado(listaAtached, inx);
if (xmlAtachadoInvite != null)
{
inxVoz.ATTACHED = XElement.Parse(xmlAtachadoInvite.ToString());
}
if (inx.IsMonitoredByMe)
inxVoz.CImessage.EsMonitoreada = true;
break;
case EventEstablished.MessageId:
var eventEstablished = evento as EventEstablished;
inxVoz.CImessage = new CImessage
{
nombreEvento = eventEstablished.Name,
ani = eventEstablished.ANI,
dnis = eventEstablished.DNIS,
CallType = eventEstablished.CallType,
Connid = eventEstablished.ConnID.ToString(),
eventId = eventEstablished.Id,
TransferConnid = eventEstablished.TransferConnID != null ?
eventEstablished.TransferConnID.ToString() :
"",
};
inxVoz.Cinteraction = new CIInteracion
{
CaseId = inx.CaseId,
HasOutboundRecord = inx.HasOutboundChainRecord,
Records = null,
type = inx.Type
};
inxVoz.CinteractionWebInx = new CIInteracionWeb
{
formulario = null,
ParentId = inx.ParentInteractionId
};
if (inxVoz.Cinteraction.HasOutboundRecord)
{
ICampaignManager cm = _container.Resolve<ICampaignManager>();
IWCampaign c;
for (int i = 0; i < cm.IWCampaigns.Count(); i++)
{
if (cm.IWCampaigns[i].Mode.Value != null)
inxVoz.CImessage.DialMode = cm.IWCampaigns[i].Mode.Value.ToString();
var nombreCampaign = cm.IWCampaigns[i].Name.ToString();
}
if (inxVoz.CImessage.DialMode.Equals("PROGRESSIVE") || inxVoz.CImessage.DialMode.Equals("PREDICTIVE"))
{
ConvierteClaseCampana(inx);
}
}
var xmlAtachad = Utility.GeneraXMLAtachado(listaAtached, inx);
if (xmlAtachad != null)
{
inxVoz.ATTACHED = XElement.Parse(xmlAtachad.ToString());
}
string transferidoOrigen = "";
if (eventEstablished.UserData.GetAsKeyValueCollection("IWAttachedDataInformation") != null)
{
var ValuesKey = eventEstablished.UserData.GetAsKeyValueCollection("IWAttachedDataInformation");
if (ValuesKey.GetValues("GCS_TransferringAgentName") != null)
{
transferidoOrigen = ValuesKey.GetValues("GCS_TransferringAgentName").FirstOrDefault().ToString();
}
}
if (inx.IsMonitoredByMe)
inxVoz.CImessage.EsMonitoreada = true;
//if (transferidoOrigen != "" && transferidoOrigen != Agente.UserName)
// return;
break;
case EventPartyChanged.MessageId:
var eventPartyChanged = evento as EventPartyChanged;
inxVoz.CImessage = new CImessage
{
nombreEvento = eventPartyChanged.Name,
ani = eventPartyChanged.ANI,
dnis = eventPartyChanged.DNIS,
CallType = eventPartyChanged.CallType,
Connid = eventPartyChanged.ConnID.ToString(),
eventId = eventPartyChanged.Id,
TransferConnid = eventPartyChanged.PreviousConnID != null ?
eventPartyChanged.PreviousConnID.ToString() : "",
};
inxVoz.Cinteraction = new CIInteracion
{
CaseId = inx.CaseId,
HasOutboundRecord = inx.HasOutboundChainRecord,
Records = null,
type = inx.Type
};
inxVoz.CinteractionWebInx = new CIInteracionWeb
{
formulario = null,
ParentId = inx.ParentInteractionId
};
if (inx.GetAttachedData("GCS_TransferringAgentName") != null)
{
var agenteTransferencia = inx.GetAttachedData("GCS_TransferringAgentName").ToString();
if (!agenteTransferencia.Equals(Agente.UserName))
{
_metodos.InsertaRegistroMarkDoneModule(inx);
return;
}
}
if (inx.IsMonitoredByMe)
inxVoz.CImessage.EsMonitoreada = true;
break;
case EventReleased.MessageId:
var eventReleased = evento as EventReleased;
inxVoz.CImessage = new CImessage
{
nombreEvento = eventReleased.Name,
ani = eventReleased.ANI,
dnis = eventReleased.DNIS,
CallType = eventReleased.CallType,
Connid = eventReleased.ConnID.ToString(),
eventId = eventReleased.Id,
TransferConnid = eventReleased.TransferConnID != null ?
eventReleased.TransferConnID.ToString() :
"",
Release = eventReleased.Extensions.GetAsString("ReleasingParty") != null ?
eventReleased.Extensions.GetAsString("ReleasingParty").ToString() :
null,
};
inxVoz.Cinteraction = new CIInteracion
{
CaseId = inx.CaseId,
HasOutboundRecord = inx.HasOutboundChainRecord,
Records = null,
type = inx.Type
};
if (inx.EntrepriseInteractionCurrent.Profile != null)
{
if (inx.EntrepriseInteractionCurrent.Profile.ToString().Equals("Transfered"))
{
inxVoz.CImessage.TransferConnid = inx.EntrepriseInteractionCurrent.Data.Owner != null ?
inx.EntrepriseInteractionCurrent.Data.Owner.ToString() : "";
}
}
if (inxVoz.Cinteraction.HasOutboundRecord)
{
ICampaignManager cm = _container.Resolve<ICampaignManager>();
IWCampaign c;
for (int i = 0; i < cm.IWCampaigns.Count(); i++)
{
if (cm.IWCampaigns[i].Mode.Value != null)
inxVoz.CImessage.DialMode = cm.IWCampaigns[i].Mode.Value.ToString();
}
if (inxVoz.CImessage.DialMode.Equals("PROGRESSIVE") || inxVoz.CImessage.DialMode.Equals("PREDICTIVE"))
{
ConvierteClaseCampana(inx);
}
}
if (inxVoz.CImessage.TransferConnid.Equals(inxVoz.CImessage.Connid))
{
inxVoz.CImessage.TransferConnid = eventReleased.TransferConnID != null ?
eventReleased.TransferConnID.ToString() :
"";
}
if (inx.EntrepriseInteractionCurrent.Profile != null)
{
if (inx.EntrepriseInteractionCurrent.Profile.ToString().Equals("Transfered"))
inxVoz.CImessage.TransferredNetworkCallID = 1;
}
if (inx.IsMonitoredByMe)
inxVoz.CImessage.TransferConnid = "";
if (inx.IsMonitoredByMe)
inxVoz.CImessage.EsMonitoreada = true;
break;
case Platform.Voice.Protocols.TServer.Events.EventUserEvent.MessageId:
var evetUserEvent = evento as Platform.Voice.Protocols.TServer.Events.EventUserEvent;
break;
default:
return;
break;
}
EResultado resultado = null;
_metodoApi.InteraccionVoz(out resultado, inxVoz, token);
}
//private void ConvierteClase(int idEvento, IMessage evento, IInteraction inx)
//{
// var data = _caseIdentifier.CaseId;
// InteractionVoz inxVoz = new InteractionVoz();
// Campana campana = new Campana();
// switch (idEvento)
// {
// case EventDialing.MessageId:
// var eventDial = evento as EventDialing;
// inxVoz.CImessage = new CImessage
// {
// nombreEvento = eventDial.Name,
// ani = eventDial.ANI,
// dnis = eventDial.DNIS,
// CallType = eventDial.CallType,
// Connid = eventDial.ConnID.ToString(),
// eventId = eventDial.Id,
// TransferConnid = eventDial.TransferConnID != null ?
// eventDial.TransferConnID.ToString() :
// "",
// };
// inxVoz.Cinteraction = new CIInteracion
// {
// CaseId = inx.CaseId,
// HasOutboundRecord = inx.HasOutboundChainRecord,
// Records = null,
// type = inx.Type
// };
// if (inxVoz.Cinteraction.HasOutboundRecord)
// {
// ICampaignManager cm = _container.Resolve<ICampaignManager>();
// IWCampaign c;
// for (int i = 0; i < cm.IWCampaigns.Count(); i++)
// {
// if (cm.IWCampaigns[i].Mode.Value != null)
// inxVoz.CImessage.DialMode = cm.IWCampaigns[i].Mode.Value.ToString();
// }
// }
// var xmlAtachado = Utility.GeneraXMLAtachado(listaAtached, inx);
// if (xmlAtachado != null)
// {
// inxVoz.ATTACHED = XElement.Parse(xmlAtachado.ToString());
// }
// if (inx.IsMonitoredByMe)
// inxVoz.CImessage.EsMonitoreada = true;
// break;
// case EventEstablished.MessageId:
// var eventEstablished = evento as EventEstablished;
// inxVoz.CImessage = new CImessage
// {
// nombreEvento = eventEstablished.Name,
// ani = eventEstablished.ANI,
// dnis = eventEstablished.DNIS,
// CallType = eventEstablished.CallType,
// Connid = eventEstablished.ConnID.ToString(),
// eventId = eventEstablished.Id,
// TransferConnid = eventEstablished.TransferConnID != null ?
// eventEstablished.TransferConnID.ToString() :
// "",
// };
// inxVoz.Cinteraction = new CIInteracion
// {
// CaseId = inx.CaseId,
// HasOutboundRecord = inx.HasOutboundChainRecord,
// Records = null,
// type = inx.Type
// };
// if (inxVoz.Cinteraction.HasOutboundRecord)
// {
// ICampaignManager cm = _container.Resolve<ICampaignManager>();
// IWCampaign c;
// for (int i = 0; i < cm.IWCampaigns.Count(); i++)
// {
// if(cm.IWCampaigns[i].Mode.Value != null)
// inxVoz.CImessage.DialMode = cm.IWCampaigns[i].Mode.Value.ToString();
// var nombreCampaign = cm.IWCampaigns[i].Name.ToString();
// }
// if (inxVoz.CImessage.DialMode.Equals("PROGRESSIVE") || inxVoz.CImessage.DialMode.Equals("PREDICTIVE"))
// {
// ConvierteClaseCampana(inx);
// }
// }
// var xmlAtachad = Utility.GeneraXMLAtachado(listaAtached, inx);
// if (xmlAtachad != null)
// {
// inxVoz.ATTACHED = XElement.Parse(xmlAtachad.ToString());
// }
// string transferidoOrigen = "";
// if (eventEstablished.UserData.GetAsKeyValueCollection("IWAttachedDataInformation") != null)
// {
// var ValuesKey = eventEstablished.UserData.GetAsKeyValueCollection("IWAttachedDataInformation");
// if (ValuesKey.GetValues("GCS_TransferringAgentName") != null)
// {
// transferidoOrigen = ValuesKey.GetValues("GCS_TransferringAgentName").FirstOrDefault().ToString();
// }
// }
// if (inx.IsMonitoredByMe)
// inxVoz.CImessage.EsMonitoreada = true;
// //if (transferidoOrigen != "" && transferidoOrigen != Agente.UserName)
// // return;
// break;
// case EventPartyChanged.MessageId:
// var eventPartyChanged = evento as EventPartyChanged;
// inxVoz.CImessage = new CImessage
// {
// nombreEvento = eventPartyChanged.Name,
// ani = eventPartyChanged.ANI,
// dnis = eventPartyChanged.DNIS,
// CallType = eventPartyChanged.CallType,
// Connid = eventPartyChanged.ConnID.ToString(),
// eventId = eventPartyChanged.Id,
// TransferConnid = eventPartyChanged.PreviousConnID != null ?
// eventPartyChanged.PreviousConnID.ToString() : "",
// };
// inxVoz.Cinteraction = new CIInteracion
// {
// CaseId = inx.CaseId,
// HasOutboundRecord = inx.HasOutboundChainRecord,
// Records = null,
// type = inx.Type
// };
// if (inx.GetAttachedData("GCS_TransferringAgentName") != null)
// {
// var agenteTransferencia = inx.GetAttachedData("GCS_TransferringAgentName").ToString();
// if (!agenteTransferencia.Equals(Agente.UserName))
// {
// _metodos.InsertaRegistroMarkDoneModule(inx);
// return;
// }
// }
// if (inx.IsMonitoredByMe)
// inxVoz.CImessage.EsMonitoreada = true;
// break;
// case EventReleased.MessageId:
// var eventReleased = evento as EventReleased;
// inxVoz.CImessage = new CImessage
// {
// nombreEvento = eventReleased.Name,
// ani = eventReleased.ANI,
// dnis = eventReleased.DNIS,
// CallType = eventReleased.CallType,
// Connid = eventReleased.ConnID.ToString(),
// eventId = eventReleased.Id,
// TransferConnid = eventReleased.TransferConnID != null ?
// eventReleased.TransferConnID.ToString() :
// "",
// Release = eventReleased.Extensions.GetAsString("ReleasingParty") != null ?
// eventReleased.Extensions.GetAsString("ReleasingParty").ToString() :
// null,
// };
// inxVoz.Cinteraction = new CIInteracion
// {
// CaseId = inx.CaseId,