Manage Your Call Center With Ease

Ozeki Call Center Manager provides some important tools to maximize the performance of your call center (joining or listening call conversations, collecting statistic data or performing feedback). A stable and powerful call center system can make your customer relationship management more flexible, client-friendly and cost effective.

• Supports high-quality agent activity: By using Ozeki Call Center Manager, it is easy to monitor the agents' performance (e.g. by call listening) and easy to create relevant feedback. This way, you can improve the agents' work and the achievements of the call center.
• Helps to evaluate marketing campaigns: The software provides useful statistic data in connection with your direct marketing campaigns (telemarketing, SMS survey, email newsletter campaign). If you know the response rate, the number of required agents or the preferred communication method etc. you can evaluate your campaing or plan a more effective one.

After you have installed Ozeki Call Center Manager, it is easy to connect the software to your PC or notebook. You should install another Ozeki product on your computer as well, such as autodialer or agent dialer software, in order to create some great direct marketing campaigns. The usage of Ozeki Call Center Manager is simple and easy.

1. Initiate one or more call in the call center
2. Select an agent or a phone line and monitor it (join or listen to the call)
3. Check real time statistics

Ozeki Call Center Manager is ideal for measuring and managing your call center. It can be used to evaluate your agent's performance and productivity by tracking the conversations and joining/listening to the calls that conducted by a particular agent. This way, you can track the efficiency of the call center and you can improve it as well.

Call monitoring and feedback objectives:

• Join to the conversation
• Listen to the conversation

Statistic objectives:

• Collect call information (call duration, dropped call rate)
• Monitor ongoing calls per agent

• Overview: http://www.ozekiphone.com/index.php?owpn=632
• Key Features: http://www.ozekiphone.com/index.php?owpn=659
• FAQ: http://www.ozekiphone.com/index.php?owpn=660
• Product video: http://www.ozekiphone.com/index.php?owpn=661
• For developers: http://www.ozekiphone.com/index.php?owpn=679
• Installer: http://www.ozekiphone.com/examples/OPSCallCenterManager.zip
• Source code: http://www.ozekiphone.com/examples/OPSCallCenterManager_source.zip