protected void btnClose_Click(object sender, EventArgs e)
{
if (!validateFormInput())
{
return;
}
tickets.SrvTickets service = new tickets.SrvTickets();
tickets.TicketDAO dao = new tickets.TicketDAO();
dao.Description = tDescription.Text;
dao.Status = tickets.TicketStatus.CLOSED;
dao.CompanyID = objCompany.SZ_COMPANY_ID;
dao.TicketID = Convert.ToInt64(this.htid.Get("tid").ToString());
tickets.TicketDAO retDao = service.AddTicketThread(dao);
if (retDao != null)
{
try
{
int i = SendEmail(dao.TicketID);
lblMessage.Text = (string)GetLocalResourceObject("tickets.OnClose.success");
lblMessage.Visible = true;
BindThreads(dao);
BindTicketList();
ResetControls();
btnReply.Enabled = false;
}
catch (Exception o)
{
lblErrorMessage.Text = (string)GetLocalResourceObject("tickets.OnUserReply.email.failed");
lblErrorMessage.Visible = true;
}
}
else
{
lblErrorMessage.Text = (string)GetLocalResourceObject("tickets.OnNewThread.failed");
lblErrorMessage.Visible = true;
}
}
protected void btnClose_Click(object sender, EventArgs e)
{
if (!validateFormInput())
{
return;
}
tickets.SrvTickets service = new tickets.SrvTickets();
tickets.TicketDAO dao = new tickets.TicketDAO();
dao.Description = tDescription.Text;
dao.Status = tickets.TicketStatus.CLOSED;
dao.CompanyID = objCompany.SZ_COMPANY_ID;
dao.TicketID = Convert.ToInt64(this.htid.Get("tid").ToString());
tickets.TicketDAO retDao = service.AddTicketThread(dao);
if (retDao != null)
{
try
{
int i = SendEmail(dao.TicketID);
lblMessage.Text = "The ticket was successfully closed";
lblMessage.Visible = true;
BindThreads(dao);
BindTicketList();
ResetControls();
btnReply.Enabled = false;
}
catch (Exception o)
{
lblErrorMessage.Text = "Oops! Your ticket updates were successfully posted but there was some technical problem sending out emails. Please contact administrator for assistance";
lblErrorMessage.Visible = true;
}
}
else
{
lblErrorMessage.Text = "Oops! Some technical problem occurred while replying to the ticket. Please contact adminisrator for assistance.";
lblErrorMessage.Visible = true;
}
}