protected override Task ReceiveAsync(Message message, Contact contact, CancellationToken cancellationToken) => _flowManager.ProcessInputAsync(message, _settings.Flow, cancellationToken);
public virtual Task ReceiveAsync(Message envelope, CancellationToken cancellationToken) => _flowManager.ProcessInputAsync(envelope.Content, envelope.From.ToIdentity(), _settings.Flow, cancellationToken);
protected override async Task ReceiveAsync(Message message, Contact contact, CancellationToken cancellationToken = new CancellationToken())
{
var inputMessage = message;
// Check if is a message from a desk agent to the customer
if (message.From.Name != null &&
message.From.Domain != null &&
message.From.Domain.Equals(HelpDeskExtension.DEFAULT_DESK_DOMAIN, StringComparison.OrdinalIgnoreCase))
{
// Check for ticket transfer
if (message.Content is Ticket ticket &&
ticket.Status == TicketStatusEnum.Transferred)
{
return;
}
var originator = Node.Parse(Uri.UnescapeDataString(message.From.Name));
// If the content is a ticket or redirect, change the message originator
if (message.Content is Ticket ||
message.Content is Redirect)
{
inputMessage = inputMessage.ShallowCopy();
inputMessage.From = originator;
}
else
{
// If not, just forward the message directly to the originator, which is the ticket customer
await _sender.SendMessageAsync(
new Message()
{
Id = GetForwardId(message.Id),
To = originator,
Content = message.Content,
Metadata = message.Metadata
},
cancellationToken);
return;
}
}
// Check for redirects (from desk or a tunnel)
if (inputMessage.Content is Redirect redirect)
{
if (redirect.Context?.Value == null)
{
return;
}
inputMessage = inputMessage.ShallowCopy();
inputMessage.Content = redirect.Context.Value;
}
// Ignore chatstate composing and paused messages when not on desk
if (message.Content is ChatState chatState &&
(chatState.State == ChatStateEvent.Composing || chatState.State == ChatStateEvent.Paused))
{
// Determine if the current flow state is a desk state
var state = await GetCurrentStateAsync(inputMessage, cancellationToken);
if (state == null ||
!state.StartsWith("desk:", StringComparison.OrdinalIgnoreCase))
{
return;
}
}
await _flowManager.ProcessInputAsync(inputMessage, _settings.Flow, cancellationToken);
}
public virtual Task ReceiveAsync(Message envelope, CancellationToken cancellationToken) => _flowManager.ProcessInputAsync(envelope, _settings.Flow, cancellationToken);