Chatbots are an easy way to provide answers to frequently asked questions by users. However, most chatbots fail to engage with users in meaningful way because there is no human in the loop when the chatbot fails.

HR Support bot is a friendly Q&A bot that brings a support professional/expert from the HR team in the loop when it is unable to help. One can ask the bot a question and the bot responds with an answer if it is contained in the knowledge base. If not, the bot allows the user to submit a query which then gets posted in a pre-configured team of experts who are help to provide support by acting upon the notifications from within their team itself. Additionally, the bot suggests links to recommended HR policies/questions by searching for pre-configured tags in the question. These tiles can also be found in the associated tab as a quick reference. HR Support works well for light weight QnA and to provide quick support when launching new projects/initiatives in the organization.

An end-user interacting with HR Support:

Experts team using HR Support:

This app template is provided under the MIT License terms. In addition to these terms, by using this app template you agree to the following:

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Begin with the Solution overview to read about what the app does and how it works.

When you're ready to try out HR Support, or to use it in your own organization, follow the steps in the Deployment guide.

Thoughts? Questions? Ideas? Share them with us on Teams UserVoice!

Please report bugs and other code issues here.

This project welcomes contributions and suggestions. Most contributions require you to agree to a Contributor License Agreement (CLA) declaring that you have the right to, and actually do, grant us the rights to use your contribution. For details, visit https://cla.microsoft.com.

When you submit a pull request, a CLA-bot will automatically determine whether you need to provide a CLA and decorate the PR appropriately (e.g., label, comment). Simply follow the instructions provided by the bot. You will only need to do this once across all repos using our CLA.

This project has adopted the Microsoft Open Source Code of Conduct. For more information see the Code of Conduct FAQ or contact opencode@microsoft.com with any additional questions or comments.