public Note CreateNoteAttachment(Note note, int _logIncidentId = 0, int _logContactId = 0)
{
if (String.IsNullOrWhiteSpace(NoteURL) || String.IsNullOrWhiteSpace(NoteServiceUsername) || String.IsNullOrWhiteSpace(NoteServicePassword))
{
throw new Exception("Provider's InitForSR not run.");
}
string request, response, logMessage, logNote;
ActivityRef.ActivityWSPortClient client = new ActivityRef.ActivityWSPortClient(binding, addr);
MyEndpointBehavior eBehavior = new MyEndpointBehavior();
client.Endpoint.Behaviors.Add(eBehavior);
if(NoteServiceTimeout > 0)
client.InnerChannel.OperationTimeout = TimeSpan.FromMilliseconds(NoteServiceTimeout );
ActivityRef.ActivityUpdateMSO_Input ip = new ActivityRef.ActivityUpdateMSO_Input();
ip.ListOfActivity = new ActivityRef.Activity[1];
ip.ListOfActivity[0] = new ActivityRef.Activity();
if (note.NoteID != null)
{
ip.ListOfActivity[0].Id = note.NoteID;
}
else
{
note.ErrorMessage = "There is no Activity ID.";
return note;
}
if (note.SrID != null)
{
ip.ListOfActivity[0].ServiceRequestId = note.SrID;
}
else
{
note.ErrorMessage = "There is no Service Request ID.";
return note;
}
if (note.Content != null)
{
ip.ListOfActivity[0].ListOfRelatedAttachment = new ActivityRef.RelatedAttachment[1];
ip.ListOfActivity[0].ListOfRelatedAttachment[0] = new ActivityRef.RelatedAttachment();
ip.ListOfActivity[0].ListOfRelatedAttachment[0].FileName = "Chat Transcript From RNow - " + note.Created.Ticks.ToString();
ip.ListOfActivity[0].ListOfRelatedAttachment[0].FileExt = "txt";
ip.ListOfActivity[0].ListOfRelatedAttachment[0].ActivityId = note.NoteID;
var plainContent = System.Text.Encoding.UTF8.GetBytes(note.Content);
ip.ListOfActivity[0].ListOfRelatedAttachment[0].Attachment = plainContent;
}
else
{
note.ErrorMessage = "There is no content to save.";
return note;
}
Stopwatch stopwatch = new Stopwatch();
try
{
ActivityRef.ActivityUpdateMSO_Output op;
using (new OperationContextScope(client.InnerChannel))
{
MessageHeader usrMsgHdr = MessageHeader.CreateHeader("UsernameToken", "http://siebel.com/webservices", NoteServiceUsername);
OperationContext.Current.OutgoingMessageHeaders.Add(usrMsgHdr);
MessageHeader pwdMsgHdr = MessageHeader.CreateHeader("PasswordText", "http://siebel.com/webservices", NoteServicePassword);
OperationContext.Current.OutgoingMessageHeaders.Add(pwdMsgHdr);
stopwatch.Start();
op = client.ActivityUpdateMSO(ip);
stopwatch.Stop();
request = eBehavior.msgInspector.reqPayload;
response = eBehavior.msgInspector.resPayload;
ActivityRef.Activity[] opData = op.ListOfActivity;
note.NoteID = opData[0].Id;
}
logMessage = "Request of adding attachment to Note (Success). Updated Note ID = " + note.NoteID;
logNote = "Request Payload: " + request;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote);
logMessage = "Response of adding attachment to Note (Success). Updated Note ID = " + note.NoteID;
logNote = "Response Payload: " + response;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote, (int)stopwatch.ElapsedMilliseconds);
}
catch (Exception ex)
{
request = eBehavior.msgInspector.reqPayload;
response = eBehavior.msgInspector.resPayload;
note.ErrorMessage = "There has been an error communicating with Siebel. Please check log for detail.";
logMessage = "Request of dding attachment to Note (Failure). " + ex.Message;
logNote = "Request Payload: " + request;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
logMessage = "Response of dding attachment to Note (Failure). " + ex.Message;
logNote = "Response Payload: " + response;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
handleSiebelException(ex, "Add attchment to Note", _logIncidentId, _logContactId);
}
return note;
}
public Note CreateNote(Note note, int _logIncidentId = 0, int _logContactId = 0)
{
if (String.IsNullOrWhiteSpace(NoteURL) || String.IsNullOrWhiteSpace(NoteServiceUsername) || String.IsNullOrWhiteSpace(NoteServicePassword))
{
throw new Exception("Provider's InitForSR not run.");
}
string request, response, logMessage, logNote;
SRSVC.WC_Service_Request_BSClient client = new SRSVC.WC_Service_Request_BSClient(binding, addr);
MyEndpointBehavior eBehavior = new MyEndpointBehavior();
client.Endpoint.Behaviors.Add(eBehavior);
if(NoteServiceTimeout > 0)
client.InnerChannel.OperationTimeout = TimeSpan.FromMilliseconds(NoteServiceTimeout );
SRSVC.WC_Service_Request_BSInsert_Input ip = new SRSVC.WC_Service_Request_BSInsert_Input();
ip.ListOfWc_Service_Request_Io = new SRSVC.ListOfWc_Service_Request_IoData();
ip.ListOfWc_Service_Request_Io.ServiceRequest = new SRSVC.ServiceRequestData[1];
ip.ListOfWc_Service_Request_Io.ServiceRequest[0] = new SRSVC.ServiceRequestData();
if (note.SrID != null)
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].Id = note.SrID;
}
else
{
note.ErrorMessage = "The following error occurred when doing the Create: SR ID is empty";
return note;
}
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ListOfAction = new SRSVC.ListOfActionData();
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ListOfAction.Action = new SRSVC.ActionData[1];
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ListOfAction.Action[0] = new SRSVC.ActionData();
if (note.Content != null)
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ListOfAction.Action[0].Description2 = note.Summary;
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ListOfAction.Action[0].Type = note.Channel;
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ListOfAction.Action[0].Comment = note.Content;
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ListOfAction.Action[0].Private = note.Status;
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ListOfAction.Action[0].PrivateSpecified = true;
//ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ListOfAction.Action[0].TypeName = "Notes";
}
ip.LOVLanguageMode = "LIC";
ip.ViewMode = "All";
Stopwatch stopwatch = new Stopwatch();
try
{
SRSVC.WC_Service_Request_BSInsert_Output op;
using (new OperationContextScope(client.InnerChannel))
{
MessageHeader usrMsgHdr = MessageHeader.CreateHeader("UsernameToken", "http://siebel.com/webservices", NoteServiceUsername);
OperationContext.Current.OutgoingMessageHeaders.Add(usrMsgHdr);
MessageHeader pwdMsgHdr = MessageHeader.CreateHeader("PasswordText", "http://siebel.com/webservices", NoteServicePassword);
OperationContext.Current.OutgoingMessageHeaders.Add(pwdMsgHdr);
stopwatch.Start();
op = client.WC_Service_Request_BSInsert(ip);
stopwatch.Stop();
request = eBehavior.msgInspector.reqPayload;
response = eBehavior.msgInspector.resPayload;
SRSVC.ServiceRequestId opData = op.ListOfWc_Service_Request_Io[0];
note.NoteID = opData.ListOfAction[0].Id;
}
logMessage = "Request of creating Note (Success). Created Note ID = " + note.NoteID;
logNote = "Request Payload: " + request;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote);
logMessage = "Response of creating Note(Success). Created Note ID = " + note.NoteID;
logNote = "Response Payload: " + response;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote, (int)stopwatch.ElapsedMilliseconds);
}
catch (Exception ex)
{
request = eBehavior.msgInspector.reqPayload;
response = eBehavior.msgInspector.resPayload;
note.ErrorMessage = "There has been an error communicating with Siebel. Please check log for detail.";
logMessage = "Request of creating Note (Failure). " + ex.Message;
logNote = "Request Payload: " + request;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
logMessage = "Response of creating Note(Failure). " + ex.Message;
logNote = "Response Payload: " + response;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
handleSiebelException(ex, "Create Note of Service Request", _logIncidentId, _logContactId);
}
return note;
}
