public double?GetAsCDIPercentile(EMetrics metric)
{
double?result = null;
switch (metric)
{
case EMetrics.ActionCountClosed:
result = _averageActionCount;
break;
case EMetrics.Closed30:
result = 100 - _closedCount; // invert - high is good
break;
case EMetrics.DaysOpen:
result = _medianDaysOpen;
break;
case EMetrics.DaysToClose:
result = _medianDaysToClose;
break;
case EMetrics.New30:
result = _newCount;
break;
case EMetrics.Open:
result = _openCount;
break;
case EMetrics.SentimentClosed:
result = 100 - _averageSentimentScore; // invert - high is good
break;
case EMetrics.SeverityClosed:
result = 100 - _averageSeverity; // invert - high is good
break;
case EMetrics.TotalTickets:
result = _totalTicketsCreated;
break;
}
return(result);
}
#pragma warning restore CS0649
public double?GetWeight(EMetrics metric)
{
double?result = null;
switch (metric)
{
case EMetrics.ActionCountClosed:
result = AverageActionCountWeight;
break;
case EMetrics.Closed30:
result = ClosedLast30Weight;
break;
case EMetrics.DaysOpen:
result = AvgDaysOpenWeight;
break;
case EMetrics.DaysToClose:
result = AvgDaysToCloseWeight;
break;
case EMetrics.New30:
result = Last30Weight;
break;
case EMetrics.Open:
result = OpenTicketsWeight;
break;
case EMetrics.SentimentClosed:
result = AverageSentimentScoreWeight;
break;
case EMetrics.SeverityClosed:
result = AverageSeverityWeight;
break;
case EMetrics.TotalTickets:
result = TotalTicketsWeight;
break;
}
return(result);
}
public void SetWeight(EMetrics metric, float?value)
{
switch (metric)
{
case EMetrics.ActionCountClosed:
AverageActionCountWeight = value;
break;
case EMetrics.Closed30:
ClosedLast30Weight = value;
break;
case EMetrics.DaysOpen:
AvgDaysOpenWeight = value;
break;
case EMetrics.DaysToClose:
AvgDaysToCloseWeight = value;
break;
case EMetrics.New30:
Last30Weight = value;
break;
case EMetrics.Open:
OpenTicketsWeight = value;
break;
case EMetrics.SentimentClosed:
AverageSentimentScoreWeight = value;
break;
case EMetrics.SeverityClosed:
AverageSeverityWeight = value;
break;
case EMetrics.TotalTickets:
TotalTicketsWeight = value;
break;
}
}