private object GetTechnicians(Technicians request)
{
ApiUser hdUser = request.ApiUser;
var _cfg = new bigWebApps.bigWebDesk.Config(hdUser.OrganizationId, hdUser.InstanceId);
return(request.FilteredResult <UserAccount>(UserAccounts.FindUsers(hdUser.OrganizationId, hdUser.DepartmentId, hdUser.UserId, _cfg.AccountManager, _cfg.LocationTracking, request.search, request.firstname, request.lastname, request.email, "notuser", _cfg.UnassignedQue)));
//return request.FilteredResult<UserAccount>(UserAccounts.Technicians(hdUser.OrganizationId, hdUser.DepartmentId));
}
private object GetUsers(Users request)
{
ApiUser hdUser = request.ApiUser;
if (request.id > 0)
{
return(UserAccounts.GetUser(hdUser.OrganizationId, hdUser.DepartmentId, request.id));
}
var _cfg = new bigWebApps.bigWebDesk.Config(hdUser.OrganizationId, hdUser.InstanceId);
//v3
//if (!string.IsNullOrEmpty(request.query))
//{
// request.search = request.query;
//}
return(request.FilteredResult <UserAccount>(UserAccounts.FindUsers(hdUser.OrganizationId, hdUser.DepartmentId, hdUser.UserId, _cfg.AccountManager, _cfg.LocationTracking, request.search, request.firstname, request.lastname, request.email, request.role, _cfg.UnassignedQue)));
}
public static void OnHold(ApiUser User, int TktId, string NoteText)
{
Config _cfg = new Config(User.OrganizationId, User.DepartmentId);
CustomNames _cNames = CustomNames.GetCustomNames(User.OrganizationId, User.DepartmentId);
if (!_cfg.OnHoldStatus) throw new HttpError("On Hold " + _cNames.Ticket.fullSingular + " statuses are not enabled for this instance.");
var _tktOld = new bigWebApps.bigWebDesk.Data.Ticket(User.OrganizationId, User.DepartmentId, TktId);
InsertResponse(User.OrganizationId, User.DepartmentId, TktId, User.UserId, false, false, true, NoteText, string.Empty, 0, string.Empty, false);
NotificationRules.RaiseNotificationEvent(User.OrganizationId, User.DepartmentId, User.UserId, NotificationRules.TicketEvent.PlaceOnHoldTicket, new bigWebApps.bigWebDesk.Data.Ticket(User.OrganizationId, User.DepartmentId, TktId, true), _tktOld, 0, DateTime.MinValue, null);
}
public static void InputTime(ApiUser User, int TktId, int TaskTypeId, decimal Hours, int HoursOffset, string NoteText)
{
Config _cfg = new Config(User.OrganizationId, User.DepartmentId);
CustomNames _cNames = CustomNames.GetCustomNames(User.OrganizationId, User.DepartmentId);
if (!_cfg.TimeTracking) throw new HttpError("Time Tracking is not enabled for this instance.");
int _taskTypeId = 0;
string _taskTypeName = string.Empty;
if (TaskTypeId == 0)
{
DataTable _dtTaskTypes = bigWebApps.bigWebDesk.Data.TaskType.SelectTicketAssignedTaskTypes(User.OrganizationId, User.DepartmentId, User.UserId, TktId);
if (_dtTaskTypes.Rows.Count == 0)
throw new HttpError("No Assigned Task Types found for this " + _cNames.Ticket.fullSingular + ".");
_taskTypeId = (int) _dtTaskTypes.Rows[0]["ttID"];
_taskTypeName = _dtTaskTypes.Rows[0]["TaskTypeName"].ToString();
}
else
{
_taskTypeId = TaskTypeId;
DataRow _rowTaskType = bigWebApps.bigWebDesk.Data.TaskType.SelectTaskType(User.OrganizationId, User.DepartmentId, _taskTypeId);
if (_rowTaskType == null)
throw new HttpError("No Task Types found for TaskTypeId="+ _taskTypeId.ToString() + ".");
_taskTypeName = _rowTaskType["TaskTypeName"].ToString();
}
string _hoursFull = "";
if (Hours >= 1)
{
_hoursFull = ((int)Hours).ToString();
if ((int)Hours == 1) _hoursFull += " hour ";
else _hoursFull += " hours ";
}
string _minutes = string.Format("{0:00}", Hours * 60 % 60).TrimStart('0');
if (!string.IsNullOrEmpty(_minutes))
{
_hoursFull += _minutes;
if (_minutes == "1") _hoursFull += " minute";
else _hoursFull += " minutes";
}
if (!string.IsNullOrEmpty(_hoursFull)) _hoursFull = "(" + _hoursFull.Trim() + ")";
var _tktOld = new bigWebApps.bigWebDesk.Data.Ticket(User.OrganizationId, User.DepartmentId, TktId);
string sysGeneratedText = User.FullName;
int _timeLogId = 0;
if (Hours > 0)
{
sysGeneratedText = " logged " + Hours.ToString("0.00") + " hours " + _hoursFull + " as " + _taskTypeName + " task type.";
decimal _hRate = Logins.SelectTechHourlyRate(User.OrganizationId, User.DepartmentId, User.UserId, _taskTypeId);
_timeLogId = bigWebApps.bigWebDesk.Data.Tickets.InsertTime(User.OrganizationId, User.DepartmentId, TktId, User.UserId, DateTime.UtcNow, Hours, NoteText, _hRate, DateTime.UtcNow.AddHours(-(double)Hours), DateTime.UtcNow, _taskTypeId, 0, DateTime.UtcNow, User.UserId, HoursOffset, true);
}
InsertResponse(User.OrganizationId, User.DepartmentId, TktId, User.UserId, false, _tktOld.UserId == User.UserId, false, NoteText, sysGeneratedText, _timeLogId, string.Empty, false);
var _tktNew = new bigWebApps.bigWebDesk.Data.Ticket(User.OrganizationId, User.DepartmentId, TktId, true);
foreach (TicketAssignee _ta in _tktNew.Users) _ta.SendResponse = true;
foreach (TicketAssignee _ta in _tktNew.Technicians) _ta.SendResponse = true;
NotificationRules.RaiseNotificationEvent(User.OrganizationId, User.DepartmentId, User.UserId, NotificationRules.TicketEvent.TicketResponse, _tktNew, _tktOld, 0, DateTime.MinValue, null);
}
public static void Confirm(ApiUser User, int TktId, string NoteText)
{
Config _cfg = new Config(User.OrganizationId, User.DepartmentId);
if (!_cfg.ConfirmationTracking) throw new HttpError("Confirmation Tracking is not enabled for this instance.");
UpdateConfirmation(User.OrganizationId, User.DepartmentId, TktId, User.UserId, true, NoteText);
var _tktNew = new bigWebApps.bigWebDesk.Data.Ticket(User.OrganizationId, User.DepartmentId, TktId, true);
foreach (TicketAssignee _ta in _tktNew.Users) _ta.SendResponse = true;
foreach (TicketAssignee _ta in _tktNew.Technicians) _ta.SendResponse = true;
NotificationRules.RaiseNotificationEvent(User.OrganizationId, User.DepartmentId, User.UserId, NotificationRules.TicketEvent.TicketConfirmation, _tktNew, null, 0, DateTime.MinValue, null);
}
public static void Close(ApiUser User, int TktId, string NoteText, bool SendNotifications, bool resolved, bool confirmed, string confirm_note)
{
Config _cfg = new Config(User.OrganizationId, User.DepartmentId);
CustomNames _cNames = CustomNames.GetCustomNames(User.OrganizationId, User.DepartmentId);
var _tktOld = new bigWebApps.bigWebDesk.Data.Ticket(User.OrganizationId, User.DepartmentId, TktId);
if (_cfg.ResolutionTracking)
{
UpdateResolution(User.OrganizationId, User.DepartmentId, TktId, 0, resolved);
if (_cfg.ConfirmationTracking && confirmed)
UpdateConfirmation(User.OrganizationId, User.DepartmentId, TktId, User.UserId, true, confirm_note);
}
string sysGeneratedText = _cNames.Ticket.FullSingular + " was CLOSED by " + User.FullName + ".";
CloseTicket(User.OrganizationId, User.DepartmentId, TktId, User.UserId, NoteText, sysGeneratedText, DateTime.UtcNow, string.Empty);
if (SendNotifications)
{
var _tktNew = new bigWebApps.bigWebDesk.Data.Ticket(User.OrganizationId, User.DepartmentId, TktId, true)
{IsSendNotificationEmail = true};
foreach (TicketAssignee _ta in _tktNew.Users) _ta.SendResponse = true;
foreach (TicketAssignee _ta in _tktNew.Technicians) _ta.SendResponse = true;
NotificationRules.RaiseNotificationEvent(User.OrganizationId, User.DepartmentId, User.UserId,
NotificationRules.TicketEvent.CloseTicket, _tktNew, _tktOld, 0,
DateTime.MinValue, null);
}
}
public static Config GetConfig(Guid OrgID, int departmentId)
{
if (HttpContext.Current == null || HttpContext.Current.Cache == null) return new Config(OrgID, departmentId);
Config configurationObject = (Config)HttpContext.Current.Cache.Get(GetCachedConfigObjectKey(OrgID, departmentId));
if (configurationObject == null)
{
configurationObject = new Config(OrgID, departmentId);
HttpContext.Current.Cache.Add(GetCachedConfigObjectKey(OrgID, departmentId), configurationObject, null, System.Web.Caching.Cache.NoAbsoluteExpiration, TimeSpan.FromMinutes(30), System.Web.Caching.CacheItemPriority.Default, null);
}
return configurationObject;
}
public static bool IsReqAfterHoursAlert(int DeptID, Config DeptConfig, DateTime CheckDateTime, string _wDays)
{
CheckDateTime = DB2UserDateTime(CheckDateTime);
DateTime _timeStart = new DateTime(CheckDateTime.Year, CheckDateTime.Month, CheckDateTime.Day, DeptConfig.BusHourStart, DeptConfig.BusMinStart, 0);
DateTime _timeStop = new DateTime(CheckDateTime.Year, CheckDateTime.Month, CheckDateTime.Day, DeptConfig.BusHourStop, DeptConfig.BusMinStop, 59);
if (CheckDateTime < _timeStart || CheckDateTime > _timeStop) return true;
if (_wDays.Length > 6)
{
if ((int)CheckDateTime.DayOfWeek > 0)
{
if (_wDays.Substring((int)CheckDateTime.DayOfWeek - 1, 1) == "0") return true;
}
else
{
if (_wDays.Substring(6, 1) == "0") return true;
}
}
System.Data.DataTable _hdays = Data.Companies.SelectHolidays(DeptID, CheckDateTime.Year);
foreach (System.Data.DataRow _hday in _hdays.Rows)
{
if (CheckDateTime >= (DateTime)_hday["dtStart"] && CheckDateTime <= (DateTime)_hday["dtStop"]) return true;
}
return false;
}
