// GET: SupportTicket
public JsonResult GetSupportTicketsForUser()
{
HelpDeskDatabase db = new HelpDeskDatabase();
IEnumerable<SupportTicket> tickets = db.SupportTickets.Where(s => s.AssignedTo.Equals(User.Identity.Name, StringComparison.InvariantCultureIgnoreCase) && s.Status == "Open");
return Json(tickets, JsonRequestBehavior.AllowGet);
}
public PartialViewResult GetSupportTicketDetails(string supportTicketID)
{
HelpDeskDatabase db = new HelpDeskDatabase();
SupportTicketViewModel model = new SupportTicketViewModel();
model.SupportTicket = db.SupportTickets.Find(Int32.Parse(supportTicketID));
return PartialView("_SupportTicketDetails", model);
}
public async Task CloseSupportTicket(string supportTicketID)
{
HelpDeskDatabase db = new HelpDeskDatabase();
SupportTicket supportTicket = db.SupportTickets.Find(Int32.Parse(supportTicketID));
supportTicket.Status = "Closed";
db.SaveChanges();
GraphHelper graphHelper = new GraphHelper();
await graphHelper.MarkEmailMessageClosed(supportTicket.MessageID);
}
public async Task AssignSupportTicket(string messageID, string title, string description, string assignedTo)
{
SupportTicket supportTicket = new SupportTicket();
supportTicket.AssignedTo = assignedTo;
supportTicket.MessageID = messageID;
supportTicket.Title = Uri.UnescapeDataString(title);
supportTicket.Description = Uri.UnescapeDataString(description);
supportTicket.Status = "Open";
HelpDeskDatabase db = new HelpDeskDatabase();
db.SupportTickets.Add(supportTicket);
db.SaveChanges();
GraphHelper graphHelper = new GraphHelper();
await graphHelper.MarkEmailMessageAssigned(messageID);
}
