protected void Page_Load(object sender, EventArgs e)
{
RegistrationFlow.CanSaveConsentInfo = false;
Page.Title = "Customer Verification";
CallCenter_CallCenterMaster1 obj;
obj = (CallCenter_CallCenterMaster1)this.Master;
obj.SetTitle("Customer Verification");
obj.SetBreadCrumbRoot = "<a href=\"/CallCenter/CallCenterRepDashboard/Index\">Dashboard</a>";
obj.hideucsearch();
CallCenterOrganizationId = 0;
if (CurrentOrganizationRole.CheckRole((long)Roles.CallCenterRep))
{
CallCenterOrganizationId = CurrentOrganizationRole.OrganizationId;
}
if (!IsPostBack)
{
if (CallId != null)
{
hfCallStartTime.Value = new CallCenterCallRepository().GetCallStarttime(CallId.Value);
}
if (CallId != null && !string.IsNullOrWhiteSpace(FirstName) && !string.IsNullOrWhiteSpace(LastName) && !string.IsNullOrWhiteSpace(CallBackNumber))
{
IProspectCustomerRepository prospectCustomerRepository = new ProspectCustomerRepository();
var listProspectCustomerViewData =
prospectCustomerRepository.GetProspectCustomersWithFiltersforCallCenterRep(FirstName, LastName, CallBackNumber.Replace("(", "").Replace(")", "").Replace("-", ""));
if (listProspectCustomerViewData != null)
{
if (listProspectCustomerViewData.Count > 10)
{
ProspectGridView.DataSource = listProspectCustomerViewData.GetRange(0, 10);
ProspectGridView.DataBind();
ProspectCustomerWarningContainerDiv.Style[HtmlTextWriterStyle.Display] = "block";
}
else
{
ProspectGridView.DataSource = listProspectCustomerViewData;
ProspectGridView.DataBind();
}
hfheader.Value = "divHeaderProspect";
}
else
{
ProspectCustomerNoResultFoundContainerDiv.Style[HtmlTextWriterStyle.Display] = "block";
ProspectCustomerContainerDiv.Style[HtmlTextWriterStyle.Display] = "none";
}
}
else
{
ProspectCustomerNoResultFoundContainerDiv.Style[HtmlTextWriterStyle.Display] = "block";
ProspectCustomerContainerDiv.Style[HtmlTextWriterStyle.Display] = "none";
}
var masterDal = new MasterDAL();
if (!String.IsNullOrWhiteSpace(Zip))
{
_customerDataZip = masterDal.SearchCustomersOnCall(FirstName.Replace("'", "''"), LastName.Replace("'", "''"), Zip, 1, CallBackNumber, CustomerId, MemberId, Hicn, PhoneNumber, EmailId, CallCenterOrganizationId, MbiNumber);
if (_customerDataZip != null && _customerDataZip.Count > 0)
{
grdCustomerListZIP.DataSource = _customerDataZip;
grdCustomerListZIP.DataBind();
pnlZIP.Enabled = true;
hfheader.Value = "divHeaderZIP";
divNoResultsMatchingZip.Style.Add(HtmlTextWriterStyle.Display, "none");
divResultsMatchingZip.Style.Add(HtmlTextWriterStyle.Display, "block");
if (_customerDataZip.Count > 20)
{
divMoreResultsMatchingZip.Visible = true;
}
}
else
{
//pnlZIP.Enabled = false;
divNoResultsMatchingZip.Style.Add(HtmlTextWriterStyle.Display, "block");
divResultsMatchingZip.Style.Add(HtmlTextWriterStyle.Display, "none");
//hfheader.Value = "divHeaderOTHERS";
}
}
else
{
//pnlZIP.Enabled = false;
divNoResultsMatchingZip.Style.Add(HtmlTextWriterStyle.Display, "block");
divResultsMatchingZip.Style.Add(HtmlTextWriterStyle.Display, "none");
//hfheader.Value = "divHeaderOTHERS";
}
_customerData = masterDal.SearchCustomersOnCall(FirstName.Replace("'", "''"), LastName.Replace("'", "''"), Zip, 0, CallBackNumber, CustomerId, MemberId, Hicn, PhoneNumber, EmailId, CallCenterOrganizationId, MbiNumber);
if (_customerData != null && _customerData.Count > 0)
{
divNoResultsWithoutMatchingZip.Style.Add(HtmlTextWriterStyle.Display, "none");
divResultsWithoutMatchingZip.Style.Add(HtmlTextWriterStyle.Display, "block");
grdCustomerList.DataSource = _customerData;
grdCustomerList.DataBind();
if (_customerData.Count > 20)
{
divMoreResultsWithoutMatchingZip.Visible = true;
}
hfheader.Value = "divHeaderOTHERS";
}
else
{
divNoResultsWithoutMatchingZip.Style.Add(HtmlTextWriterStyle.Display, "block");
divResultsWithoutMatchingZip.Style.Add(HtmlTextWriterStyle.Display, "none");
//pnlOTHERS.Enabled = false;
//divResults.Style.Add(HtmlTextWriterStyle.Display, "none");
}
if (_customerDataZip != null && _customerDataZip.Count > 0)
{
hfheader.Value = "divHeaderZIP";
}
else if (_customerData != null && _customerData.Count > 0)
{
hfheader.Value = "divHeaderOTHERS";
}
}
Page.ClientScript.RegisterStartupScript(typeof(string), "jscode_tabSelection", "sel_caption('" + hfheader.Value + "');", true);
switch (hfheader.Value)
{
case "divHeaderOTHERS":
tbpnlContainer.ActiveTab = pnlOTHERS;
break;
case "divHeaderZIP":
tbpnlContainer.ActiveTab = pnlZIP;
break;
case "divHeaderProspect":
tbpnlContainer.ActiveTab = pnlProspect;
break;
default:
return;
}
if (RegistrationFlow.CallQueueCustomerId > 0)
{
var callQueueCustomerRepository = IoC.Resolve <ICallQueueCustomerRepository>();
var callQueueRepository = IoC.Resolve <ICallQueueRepository>();
var callQueueCriteriaRepository = IoC.Resolve <ICallQueueCriteriaRepository>();
var callQueueCustomer = callQueueCustomerRepository.GetById(RegistrationFlow.CallQueueCustomerId);
var callQueue = callQueueRepository.GetById(callQueueCustomer.CallQueueId);
CallQueueCriteria callQueueCriteria = null;
if (callQueueCustomer.CallQueueCriteriaId.HasValue && callQueueCustomer.CallQueueCriteriaId.Value > 0)
{
callQueueCriteria = callQueueCriteriaRepository.GetById(callQueueCustomer.CallQueueCriteriaId.Value);
}
if (callQueue.ScriptId.HasValue && callQueue.ScriptId.Value > 0)
{
var scriptRepository = IoC.Resolve <IScriptRepository>();
var script = scriptRepository.GetById(callQueue.ScriptId.Value);
var scriptText = string.Empty;
if (callQueueCriteria != null && callQueueCriteria.CriteriaId == (long)QueueCriteria.PhysicianPartner)
{
var userSession = IoC.Resolve <ISessionContext>().UserSession;
var pcpRepository = IoC.Resolve <IPrimaryCarePhysicianRepository>();
var pcp = callQueueCustomer.CustomerId.HasValue ? pcpRepository.Get(callQueueCustomer.CustomerId.Value) : null;
if (pcp != null)
{
scriptText = "Hi, this is " + HttpUtility.HtmlEncode(userSession.FullName) + " calling on behalf of " + HttpUtility.HtmlEncode(pcp.Name.FullName) + " and Physician partner office. ";
}
}
ScriptTextDiv.InnerHtml = System.Web.Security.AntiXss.AntiXssEncoder.HtmlEncode(scriptText + script.ScriptText, true);
}
}
}
public OutboundCallQueueListModel Create(IEnumerable <CallQueueCustomer> callQueueCustomers, IEnumerable <Customer> customers, IEnumerable <ProspectCustomer> prospectCustomers,
IEnumerable <CallQueueCriteria> callQueueCriterias, IEnumerable <Criteria> criterias, IEnumerable <CallQueueCustomerCall> callQueueCustomerCalls, IEnumerable <Call> calls,
IEnumerable <CallCenterNotes> callCenterNoteses, IEnumerable <CustomerCallNotes> customerCallNotes, IEnumerable <OrderedPair <long, string> > idNamePair)
{
var model = new OutboundCallQueueListModel();
var collection = new List <OutboundCallQueueViewModel>();
callQueueCustomers.ToList().ForEach(cqc =>
{
Customer customer = null;
var prospectCustomer = new ProspectCustomer();
if (cqc.CustomerId.HasValue)
{
customer = customers.FirstOrDefault(c => c.CustomerId == cqc.CustomerId.Value);
}
if (cqc.ProspectCustomerId > 0)
{
prospectCustomer = prospectCustomers.First(pc => pc.Id == cqc.ProspectCustomerId);
}
CallQueueCriteria callQueueCriteria = null;
var callReason = string.Empty;
if (callQueueCriterias != null && callQueueCriterias.Any() && criterias != null && criterias.Any())
{
if (cqc.CallQueueCriteriaId.HasValue && cqc.CallQueueCriteriaId.Value > 0)
{
callQueueCriteria = callQueueCriterias.Single(cqcs => cqcs.Id == cqc.CallQueueCriteriaId.Value);
}
if (callQueueCriteria != null)
{
var criteria = criterias.Single(c => c.Id == callQueueCriteria.CriteriaId);
callReason = criteria.Name;
if (callQueueCriteria.CriteriaId == (long)QueueCriteria.AllProspects)
{
callReason = prospectCustomer.Tag.GetDescription();
}
}
}
var prospectNotes = _notesViewModelFactory.GetProspectCustomerNotes(cqc.ProspectCustomerId ?? 0, customerCallNotes, idNamePair);
var email = string.Empty;
PhoneNumber mobilePhoneNumber = null;
PhoneNumber officePhoneNumber = null;
if (customer != null)
{
email = (customer.Email != null) ? customer.Email.ToString() : string.Empty;
mobilePhoneNumber = customer.OfficePhoneNumber;
officePhoneNumber = customer.MobilePhoneNumber;
}
else
{
email = prospectCustomer.Email != null ? prospectCustomer.Email.ToString() : string.Empty;
}
var outboundModel = new OutboundCallQueueViewModel
{
CallQueueCustomerId = cqc.Id,
ProspectCustomerId = cqc.ProspectCustomerId,
CustomerId = cqc.CustomerId,
FirstName = customer != null ? customer.Name.FirstName : prospectCustomer.FirstName,
MiddleName = customer != null ? customer.Name.MiddleName : "",
LastName = customer != null ? customer.Name.LastName : prospectCustomer.LastName,
Gender = customer != null ? customer.Gender : prospectCustomer.Gender,
Email = email,
CallBackPhoneNumber = customer != null ? customer.HomePhoneNumber : prospectCustomer.CallBackPhoneNumber,
MobilePhoneNumber = mobilePhoneNumber,
OfficePhoneNumber = officePhoneNumber,
DateOfBirth = customer != null ? customer.DateOfBirth : prospectCustomer.BirthDate,
CreatedOn = cqc.DateCreated,
CallReason = callReason,
Notes = prospectNotes,
ProspectCreatedOn = prospectCustomer != null && prospectCustomer.CreatedOn != DateTime.MinValue ? prospectCustomer.CreatedOn : (DateTime?)null,
};
if (callQueueCustomerCalls != null && callQueueCustomerCalls.Any())
{
var callIds = callQueueCustomerCalls.Where(cqcc => cqcc.CallQueueCustomerId == cqc.Id).Select(cqcc => cqcc.CallId).ToArray();
if (callIds.Any())
{
var customerCalls = calls.Where(c => callIds.Contains(c.Id)).Select(c => c);
var callHistoryList = new List <CallHistoryViewModel>();
foreach (var customerCall in customerCalls)
{
var callHistory = new CallHistoryViewModel()
{
CallId = customerCall.Id,
DateCreated = customerCall.CallDateTime
};
if (callCenterNoteses != null && callCenterNoteses.Any())
{
var customerNotes = callCenterNoteses.Where(ccn => ccn.CallId == customerCall.Id).Select(ccn => ccn).ToArray();
callHistory.Notes = customerNotes.Select(cn => new NotesViewModel()
{
Note = cn.Notes, EnteredOn = cn.DateCreated
});
}
callHistoryList.Add(callHistory);
}
outboundModel.CallHistory = callHistoryList;
}
}
collection.Add(outboundModel);
});
model.OutboundCallQueues = collection;
return(model);
}