///<summary>Create a CTA with handling for the Bot</summary>
///<param name="userinput">comments from the user through the bot</param>
///<param name="title">Title of the case or the CTA </param>
///<returns>Case or CTA number for the customer reference</returns>
private string createCase(string userinput, string title)
{
//decide in here if we want to make a support CASE or a Call To Action
//local variables
ArrayList messages = new ArrayList();
bool success;
string caseNum = String.Empty;
//basic error handling
if (user == null)
{
throw new Exception("Need a user and/or email to create a case");
}
//create the case
SalesforceUtils su = new SalesforceUtils(company);
caseNum = su.createCase(title, userinput, user, out messages, out success);
//something went wrong!
if (!success)
{
emailHelpMe(messages, userinput, user);
}
return(caseNum);
}
public string createCTAForAddingSupportUsers(String userinput)
{
if (user == null)
{
throw new Exception("Need a user and/or email to create a CTA");
}
SalesforceUtils su = new SalesforceUtils(company);
return(su.createCase("VCSM: User requested a CSM", userinput, user));
}
public string createCaseForUser(String userinput)
{
if (user == null)
{
throw new Exception("Need a user email to create a case");
}
SalesforceUtils su = new SalesforceUtils(company);
return(su.createCase("VCSM: User requested a case", userinput, user));
}
/* what to impletement the *************************************************************************************************
* Step 2: Register for Tech Support
*
* for Onboarding
* *************************************************************************************************************************/
public string createCaseForAddingSupportUsers(String userinput)
{
if (user == null)
{
throw new Exception("Need a user email to create a case");
}
SalesforceUtils su = new SalesforceUtils(company);
return(su.createCase("VCSM: Please enlist users in support", userinput, user));
}