//
// GET: /Phone/
public ActionResult IncomingCall(string CallSid, string FromCity, string FromState, string FromZip, string FromCountry)
{
LocationalCall call = (LocationalCall)GetCall(CallSid);
StateManager.AddNewCall(call);
StateManager.AddToLog(CallSid, "Incoming call...");
call.City = FromCity;
call.Country = FromCountry;
call.ZipCode = FromZip;
call.State = FromState;
TwilioResponse response = new TwilioResponse();
response.BeginGather(new
{
action = Url.Action("ServiceRequest"),
timeout = 120,
method = "POST",
numDigits = 1
});
response.Say("Welcome to the Bank of Griff.");
response.Pause();
response.Say("Press 1 to manage your account.");
response.Say("Press 2 to take out a loan.");
response.Say("Press 3 to talk to a representative.");
response.Pause();
response.EndGather();
return(SendTwilioResult(response));
}
public void Can_Generate_Single_Pause_With_Length()
{
var response = new TwilioResponse();
response.Pause(10);
Assert.True(IsValidTwiML(response.ToXDocument()));
}
//public HttpResponseMessage Get(VoiceRequest request)
//{
// try
// {
// if (request != null)
// {
// repo.AddMessage(string.Format("unknown,\"{0}\",\"{1}\",starting", request.From, request.To));
// }
// else
// {
// repo.AddMessage("unknown,unknown,unknown,starting");
// }
// var response = new TwilioResponse();
// response.Say("G'day and welcome to the twilio monitoring thing...you should see your call appear on the web now...");
// //return response;
// return this.Request.CreateResponse(HttpStatusCode.OK, response.Element, new XmlMediaTypeFormatter());
// }
// catch (Exception ex)
// {
// var response = new TwilioResponse();
// response.Say(ex.Message);
// response.Say(ex.StackTrace);
// return this.Request.CreateResponse(HttpStatusCode.OK, response.Element, new XmlMediaTypeFormatter());
// }
//}
public HttpResponseMessage Post(VoiceRequest request)
{
try
{
if (request != null)
{
repo.AddMessage(string.Format("unknown,{0},{1},starting", request.From, request.To));
}
else
{
repo.AddMessage("unknown,unknown,unknown,starting");
}
var response = new TwilioResponse();
response.Say("G'day and welcome to the twilio monitoring thing...you should see your call appear on the web now...");
response.Pause(5);
response.Say("Good bye...");
//return response;
return(this.Request.CreateResponse(HttpStatusCode.OK, response.Element, new XmlMediaTypeFormatter()));
}
catch (Exception ex)
{
var response = new TwilioResponse();
response.Say(ex.Message);
response.Say(ex.StackTrace);
return(this.Request.CreateResponse(HttpStatusCode.OK, response.Element, new XmlMediaTypeFormatter()));
}
}
public void Example_2()
{
var response = new TwilioResponse();
response.Pause(5);
response.Say("Hi there.");
Assert.IsTrue(IsValidTwiML(response.ToXDocument()));
}
public void Can_Generate_Single_Pause()
{
var response = new TwilioResponse();
response.Pause();
Assert.IsTrue(IsValidTwiML(response.ToXDocument()));
}
//
// GET: /CallCenter/
public ActionResult Index()
{
var response = new TwilioResponse();
response.Pause(5);
response.Say("Thanks for calling the Music Store");
return(TwiML(response));
}
public ActionResult BadResponse()
{
var response = new TwilioResponse();
response.Say("This call will self destruct in 5 seconds");
response.Pause(5);
response.Redirect(Url.Action("Boom", "Fallback", null, "http"));
return(TwiML(response));
}
public void Example_2()
{
var response = new TwilioResponse();
response.Pause(5);
response.Say("Hi there.");
Assert.IsTrue(IsValidTwiML(response.ToXDocument()));
}
public void Example_1()
{
var response = new TwilioResponse();
response.Say("I will pause 10 seconds starting now!");
response.Pause(10);
response.Say("I just paused 10 seconds");
Assert.IsTrue(IsValidTwiML(response.ToXDocument()));
}
public void Example_1()
{
var response = new TwilioResponse();
response.Say("I will pause 10 seconds starting now!");
response.Pause(10);
response.Say("I just paused 10 seconds");
Assert.IsTrue(IsValidTwiML(response.ToXDocument()));
}
public HttpResponseMessage Post(VoiceRequest request, string pin)
{
var user = AuthenticationService.GetUser(pin);
var response = new TwilioResponse();
response.Say(string.Format("Hello {0}", user.Name));
response.Pause(2);
response.Hangup();
return(this.TwiMLResponse(response));
}
public ActionResult AdvancedWait(string QueuePosition, string QueueTime, string AvgWaitTime, string CurrentQueueSize)
{
var response = new TwilioResponse();
response.Say(string.Format("Bwahahaha! Your time in the queue has been {0} seconds. Enjoy your wait with {1} of your friends!", QueueTime, CurrentQueueSize));
response.BeginGather(new { action = Url.Action("AdvancedWaitGather", "Queue", null, "http") });
//TODO: for some reason I have to hit # to get the Gather to work. Not sure why?
response.Say("Enter the magic number now to be released from the queue", new { numDigits = "3", timeout = "7" });
response.EndGather();
response.Say("Not even brave enough to proffer a guess? Figures. You can try again in a bit.");
response.Pause(10); //TODO: replace this with a play
return(TwiML(response));
}
public HttpResponseMessage Menu(VoiceRequest request)
{
var response = new TwilioResponse();
response.BeginGather(new { action = "menu_selection" });
// "For general information about this property, press 1. " +
// "If you are an agent or a broker, and you would like to schedule a viewing, press 2. "+
// "If you are not an agent and would like to schedule a viewing, press 3. " +
// "To request more information about the home or to make an offer, press 4."
// "For a quicker response, text your question to this number directly."
response.Play("/audio/menu.mp3");
response.EndGather();
response.Pause();
response.Redirect("menu");
return(TWiML(response));
}
public HttpResponseMessage Post(VoiceRequest request, string userId)
{
var response = new TwilioResponse();
var usernames = new Dictionary <string, string>
{
{ "12345", "Tom" },
{ "23456", "Dick" },
{ "34567", "Harry" }
};
var username = usernames[userId];
response.Say(string.Format("Hello {0}", username));
response.Pause(5);
response.Hangup();
return(this.Request.CreateResponse(HttpStatusCode.OK, response.Element, new XmlMediaTypeFormatter()));
}
//create a default ringing TwiML response
public static TwilioResponse GetResponseRing(TwilioRequestVoice request, Entity.Client client, Entity.Call call)
{
TwilioResponse resp = new TwilioResponse();
//is client available?
if (client == null ||
client.ClientState != Entity.Client.ClientStateEnum.Available)
{
if (log.IsDebugEnabled) { log.Debug("GetResponseRing.Unavailable.request." + (request == null ? "null" : request.ToJsonString())); }
//transfer to unavailable voicemail
return GetResponseVoicemail(request, client, call);
}
else
{
if (log.IsDebugEnabled) { log.Debug("GetResponseRing.request." + (request == null ? "null" : request.ToJsonString())); }
//TODO: find a ring MP3 file to play instead of just pausing with silence
//definte the default ringing response
resp.Pause(1);
resp.Say("Asking the person you are calling what they want to do.");
resp.Pause(20);
//if the call isn't dealt with after the specified time, then transfer the person to voicemail
GetResponseVoicemail(resp, request, client, call);
//log the current call state
if (call != null)
{
call.CallResult = "ringing";
call.Save();
}
}
return resp;
}
//create a TwiML response to transfer the call
public static TwilioResponse GetResponseTransfer(TwilioRequestVoice request, Entity.Client client, Entity.Call call)
{
TwilioResponse resp = new TwilioResponse();
if (call != null &&
!string.IsNullOrEmpty(call.TransferTo))
{
if (log.IsDebugEnabled) { log.Debug("GetResponseTransfer.request." + (request == null ? "null" : request.ToJsonString())); }
if (request.CallRecord)
GetResponseRecord(resp, request, client, call);
resp.Pause(1);
resp.Say("You are being transferred now.");
//TODO: pull caller id from database
//caller ID is required for outbound calls; it must be registered with your twilio account
string callerId = ConfigurationManager.AppSettings["DemoCallerId"];
Twilio.TwiML.Number number = new Twilio.TwiML.Number(call.TransferTo);
resp.Dial(number, new { callerId = callerId });
//update call result
if (call != null)
{
call.CallResult = "transfered to " + call.TransferTo;
call.Save();
}
}
else
{
if (log.IsDebugEnabled) { log.Error("GetResponseTransfer.NoTransferNumber.request." + (request == null ? "null" : request.ToJsonString())); }
//no transfer number, send to voicemail
resp = GetResponseVoicemail(request, client, call);
}
return resp;
}
//create a TwiML response for calls to an unknown client
public static TwilioResponse GetResponseUnknownClient(TwilioRequestVoice request, Entity.Call call)
{
if (log.IsDebugEnabled) { log.Debug("GetResponseUnknownClient.request." + (request == null ? "null" : request.ToJsonString())); }
TwilioResponse resp = new TwilioResponse();
resp.Pause(1);
resp.Say("We're sorry. The person you are trying to reach could not be found.");
resp.Pause(1);
resp.Hangup();
//log the current call state
if (call != null)
{
call.CallResult = "unknown client";
call.Save();
}
return resp;
}
//create a TwiML response to send the call to voicemail; appends the response to an existing response
public static TwilioResponse GetResponseVoicemail(TwilioResponse resp, TwilioRequestVoice request, Entity.Client client, Entity.Call call)
{
if (log.IsDebugEnabled) { log.Debug("GetResponseVoicemail.request." + (request == null ? "null" : request.ToJsonString())); }
//TODO: create valid voicemail box dial plan
resp.Pause(1);
resp.Say("You are being transferred to voicemail, but it's not setup yet. Goodbye.");
resp.Pause(1);
resp.Hangup();
//log the current call state
if (call != null)
{
call.CallResult = "sent to voicemail";
call.Save();
}
return resp;
}
//create a TwiML response to answer the call
public static TwilioResponse GetResponseAnswer(TwilioRequestVoice request, Entity.Client client, Entity.Call call)
{
TwilioResponse resp = new TwilioResponse();
if (client == null ||
client.ClientState != Entity.Client.ClientStateEnum.Available)
{
if (log.IsDebugEnabled) { log.Debug("GetResponseAnswer.Unavailable.request." + (request == null ? "null" : request.ToJsonString())); }
//transfer to unavailable voicemail
return GetResponseVoicemail(request, client, call);
}
else
{
if (log.IsDebugEnabled) { log.Debug("GetResponseAnswer.request." + (request == null ? "null" : request.ToJsonString())); }
resp.Pause(1);
if (request.CallRecord)
GetResponseRecord(resp, request, client, call);
resp.Say("Your call is being answered now.");
//find the number to dial
string toNumber = request.To;
if (string.IsNullOrEmpty(toNumber))
toNumber = call.ToNumber;
//TODO: pull caller id from database
//caller ID is required for outbound calls; it must be registered with your twilio account
string callerId = ConfigurationManager.AppSettings["DemoCallerId"];;
if (toNumber.StartsWith("client:"))
{
//call is being routed to a twilio client
Twilio.TwiML.Client clientToCall = new Twilio.TwiML.Client(toNumber.Replace("client:",""));
resp.Dial(clientToCall, new { callerId = callerId });
}
else
{
//call is being routed to an external number
Twilio.TwiML.Number number = new Twilio.TwiML.Number(toNumber);
resp.Dial(number, new { callerId = callerId });
}
//log the current call state
if (call != null)
{
call.CallResult = "answered by " + request.To;
call.Save();
}
}
return resp;
}
//create a TwiML response to ignore the call
public static TwilioResponse GetResponseIgnore(TwilioRequestVoice request, Entity.Client client, Entity.Call call)
{
if (log.IsDebugEnabled) { log.Debug("GetResponseIgnore.request." + (request == null ? "null" : request.ToJsonString())); }
TwilioResponse resp = new TwilioResponse();
//TODO: create an ignored voicemail box to send the call to
resp.Pause(1);
resp.Say("Your call was ignored.");
resp.Pause(1);
resp.Hangup();
//log the current call state
if (call != null)
{
call.CallResult = "call was ignored";
call.Save();
}
return resp;
}