/// <summary>
/// Assigns the basic data.
/// </summary>
/// <param name="ticketPresenter">The ticket presenter.</param>
private void AssignBasicData(TicketPresenter ticketPresenter)
{
ticketPresenter.AssignPriorityList(this.lookupService.RetrievePriorityListItem(SessionData.Instance.UserInfo.Developer.DeveloperID));
ticketPresenter.AssignDeveloperList(this.lookupService.RetrieveDeveloperListItem(SessionData.Instance.UserInfo.Developer.DeveloperID));
var clients = this.lookupService.RetrieveClients(null, false, SessionData.Instance.UserInfo.Developer.DeveloperID);
ticketPresenter.AssignClientList(clients.Sort());
ticketPresenter.AssignProjectsList(ticketPresenter.IncludeInactive ? this.lookupService.RetrieveTicketProjectListItem(null, null, null, false, SessionData.Instance.UserInfo.Developer.DeveloperID) : this.lookupService.RetrieveTicketProjectListItem(null, null, false, false, SessionData.Instance.UserInfo.Developer.DeveloperID));
ticketPresenter.AssignStatusList(this.ticketService.ListTicketsStatus());
ticketPresenter.AssignAlertList(this.lookupService.RetrieveTicketAlertList());
ticketPresenter.AssignTypeList(this.lookupService.RetrieveTicketTypeList());
ticketPresenter.AssignTagList(this.lookupService.RetrieveTagList());
}
/// <summary>
/// Validates the added ticket details.
/// </summary>
/// <param name="presenter">The presenter.</param>
/// <param name="isUpdateTicket">if set to <c>true</c> [is update ticket].</param>
private static void ValidateAddedTicketDetails(TicketPresenter presenter, bool isUpdateTicket)
{
if (!string.IsNullOrWhiteSpace(presenter.PortalName))
{
if (!isUpdateTicket)
{
if (string.IsNullOrWhiteSpace(presenter.TicketDescription))
{
presenter.ValidationErrors.Add(TicketDescription, Resources.TicketDescriptionErrorMessage);
}
}
if (presenter.SelectedDeveloper == null)
{
presenter.ValidationErrors.Add(Developer, Resources.DeveloperNotSelectd);
}
if (presenter.DueDate != null)
{
if (Convert.ToDateTime(presenter.DueDate).Date < DateTime.Now.Date)
{
presenter.ValidationErrors.Add(DueDate, Resources.DueDateErrorMessage);
}
}
}
}
/// <summary>
/// Assigns the data.
/// </summary>
/// <param name="ticketPresenter">The ticket presenter.</param>
private void AssignData(TicketPresenter ticketPresenter)
{
if (SessionData.Instance.UserInfo != null && SessionData.Instance.UserInfo.Developer != null)
{
this.AssignBasicData(ticketPresenter);
}
}
public ActionResult ValidateDetails(TicketPresenter presenter, bool isUpdateTicket)
{
ModelState.Clear();
if (presenter != null)
{
Validate(presenter, isUpdateTicket);
}
return new JsonResult { Data = presenter, MaxJsonLength = int.MaxValue };
}
private static void Validate(TicketPresenter presenter, bool isUpdateTicket)
{
if (presenter.PortalName != null && presenter.PortalName.Equals(Resources.TicketDetails))
{
if (string.IsNullOrWhiteSpace(presenter.Comment.Description))
{
presenter.ValidationErrors.Add(TicketComments, Resources.EmptyCommentsErrorMessage);
}
}
else
{
ValidateAddedTicketDetails(presenter, isUpdateTicket);
}
}
public ActionResult AddTicketComments(TicketPresenter ticketPresenter)
{
if (ticketPresenter != null && ticketPresenter.TicketDetails != null && ticketPresenter.TicketDetail.TicketId > 0 && SessionData.Instance.UserInfo != null && SessionData.Instance.UserInfo.Developer != null)
{
if (!string.IsNullOrEmpty(ticketPresenter.CommentAttachmentId))
{
var attachmentIds = ticketPresenter.CommentAttachmentId.Split(',');
foreach (var attachmentId in attachmentIds)
{
var attachmentsids = attachmentId.Split('~');
var attachments = new FileAttachment { FileAttachmentId = Convert.ToInt32(attachmentsids[0]), FileName = attachmentsids[1] };
ticketPresenter.Comment.FileAttachments.Add(attachments);
}
}
ticketPresenter.Comment.DeveloperId = SessionData.Instance.UserInfo.Developer.DeveloperID;
ticketPresenter.Comment.TicketId = ticketPresenter.TicketDetail.TicketId;
ticketPresenter.Comment.DeveloperName = SessionData.Instance.UserInfo.FirstName + SessionData.Instance.UserInfo.LastName;
this.ticketService.PostComment(ticketPresenter.Comment, SessionData.Instance.UserInfo.Developer.DeveloperID);
var updatedTicketInfo = this.ticketService.RetrieveTicketDetails(ticketPresenter.Comment.TicketId.ToString(), SessionData.Instance.UserInfo.Developer.DeveloperID.ToString());
if (updatedTicketInfo != null)
{
ticketPresenter.AssignTicketComment(updatedTicketInfo.Comments);
}
return this.PartialView(TicketCommentsContainer, ticketPresenter);
}
return this.Json(string.Empty);
}
/// <summary>
/// Saves the ticket.
/// </summary>
/// <param name="ticketPresenter">The ticket presenter.</param>
/// <param name="isUpdateTicket">if set to <c>true</c> [is update ticket].</param>
/// <returns>
/// save details
/// </returns>
public ActionResult SaveTicket(TicketPresenter ticketPresenter, bool isUpdateTicket)
{
if (ticketPresenter != null)
{
if (!isUpdateTicket)
{
ticketPresenter.TicketDetails.CommentDescription = ticketPresenter.TicketDescription;
}
if (ticketPresenter.DueDate == null)
{
ticketPresenter.TicketDetails.DueDate = null;
}
else
{
ticketPresenter.TicketDetails.DueDate = ticketPresenter.DueDate;
}
ticketPresenter.TicketDetails.AddedByDeveloperId = SessionData.Instance.UserInfo.Developer.DeveloperID;
ticketPresenter.TicketDetails.StatusId = ticketPresenter.SelectedStatus;
ticketPresenter.TicketDetails.Priority = ticketPresenter.SelectedPriority;
string developerIds = Convert.ToString(ticketPresenter.SelectedDeveloper, CultureInfo.CurrentCulture);
var ticketDeveloperArray = developerIds.Split(',');
foreach (var ticketDeveloper in ticketDeveloperArray)
{
ticketPresenter.TicketDetails.DeveloperIds.Add(ticketDeveloper);
}
var projectIds = Convert.ToString(ticketPresenter.SelectedProject, CultureInfo.CurrentCulture);
if (projectIds != null)
{
var ticketProjectArray = projectIds.Split(',');
foreach (var ticketProject in ticketProjectArray)
{
ticketPresenter.TicketDetails.ProjectIds.Add(ticketProject);
}
}
var clientIds = Convert.ToString(ticketPresenter.SelectedClient, CultureInfo.CurrentCulture);
if (clientIds != null)
{
var ticketClientArray = clientIds.Split(',');
foreach (var ticketClient in ticketClientArray)
{
ticketPresenter.TicketDetails.ClientIds.Add(ticketClient);
}
}
if (developerIds.Equals(DefaultDeveloperId))
{
developerIds = null;
}
if (ticketPresenter.AttachmentIds != null)
{
var attachmentIds = ticketPresenter.AttachmentIds.Split(',');
foreach (var attachmentId in attachmentIds)
{
var attachmentsids = attachmentId.Split('~');
var attachments = new FileAttachment { FileAttachmentId = Convert.ToInt32(attachmentsids[0]), FileName = attachmentsids[1] };
ticketPresenter.TicketDetails.FileAttachments.Add(attachments);
}
}
if (ticketPresenter.TagIds != null)
{
var tagIdsArray = ticketPresenter.TagIds.Split(',');
foreach (var tag in tagIdsArray)
{
ticketPresenter.TicketDetails.Tags.Add(tag);
}
}
if (!isUpdateTicket)
{
this.ticketService.Insert(SessionData.Instance.UserInfo.Developer.DeveloperID, ticketPresenter.TicketDetails);
}
if (ticketPresenter.TicketId != null)
{
ticketPresenter.TicketDetails.TicketId = (int)ticketPresenter.TicketId;
this.ticketService.UpdateTicketDetail(SessionData.Instance.UserInfo.Developer.DeveloperID, ticketPresenter.TicketDetails);
}
return this.Json(ticketPresenter);
}
return this.Json(string.Empty);
}
/// <summary>
/// Downloads the attachment.
/// </summary>
/// <param name="ticketPresenter">The ticket presenter.</param>
/// <param name="fileName">Name of the file.</param>
/// <param name="attachmentId">The attachment identifier.</param>
/// <returns>
/// return view
/// </returns>
public ActionResult DownloadAttachment(TicketPresenter ticketPresenter, string fileName, string attachmentId)
{
try
{
var actualFileName = fileName.Replace('>', '&').Replace('<', '#');
var fileNameWithId = string.Concat(attachmentId, "_", actualFileName);
var fileLocation = Path.Combine(ApplicationSettings.Instance.TicketMediaBaseUrl.ToString(), fileNameWithId);
if (System.IO.File.Exists(fileLocation))
{
var tempPath = Path.Combine(ApplicationSettings.Instance.TicketMediaBaseUrl.ToString(), "Temp");
if (!Directory.Exists(tempPath))
{
Directory.CreateDirectory(tempPath);
}
else
{
DirectoryInfo downloadedMessageInfo = new DirectoryInfo(Path.Combine(ApplicationSettings.Instance.TicketMediaBaseUrl.ToString(), "Temp"));
foreach (var file in downloadedMessageInfo.GetFiles())
{
file.Delete();
}
}
System.IO.File.Copy(fileLocation, Path.Combine(tempPath, actualFileName));
var path = Path.Combine(tempPath, actualFileName);
return this.File(path, System.Net.Mime.MediaTypeNames.Application.Octet, Path.GetFileName(path));
}
}
catch (Exception ex)
{
var e = ex;
}
return this.Json(false);
}
/// <summary>
/// Tickets the details.
/// </summary>
/// <param name="tabName">Name of the tab.</param>
/// <param name="ticketId">The ticket identifier.</param>
/// <param name="developerId">The developer identifier.</param>
/// <returns>
/// view of ticket details
/// </returns>
public ActionResult TicketDetails(string tabName, int ticketId, string developerId)
{
var ticketPresenter = new TicketPresenter { TicketId = ticketId };
ticketPresenter.TicketId = ticketId;
if (ticketId == 0)
{
return this.Redirect(Url.AccountAction());
}
if (!string.IsNullOrEmpty(developerId))
{
this.AddBreadcrumbItem(Resources.TeamMemberDashboard, this.RetrieveTeamMemberDashboardAddress(Url.TeamDashboardAction(), developerId));
ticketPresenter.PortalName = Resources.TeamMemberDashboard;
ticketPresenter.SelectedDeveloper = developerId;
}
this.AddBreadcrumbItem(Resources.TicketDetails, string.Empty);
var ticketInfos = this.ticketService.RetrieveTicketDetails(ticketId.ToString(), SessionData.Instance.UserInfo.Developer.DeveloperID.ToString());
this.AssignData(ticketPresenter);
ticketPresenter.Offset = DefaultValue;
if (!string.IsNullOrEmpty(ticketInfos.AssigneeName))
{
if (!string.IsNullOrEmpty(Convert.ToString(ticketId)))
{
ticketPresenter.TicketDetail.TicketId = ticketId;
this.AddBreadcrumbItem(string.Format(CultureInfo.CurrentCulture, CommonUrlFormat, Resources.TeamMemberDashboard, tabName), this.RetrieveTeamMemberDashboardAddress(this.Url.TeamDashboardAction(), developerId));
}
ticketPresenter.AssignTicketDetail(ticketInfos);
ticketPresenter.DueDate = ticketInfos.DueDate;
ticketPresenter.AssignTicketComment(ticketInfos.Comments);
ticketPresenter.SelectedPriority = ticketInfos.Priority;
ticketPresenter.SelectedStatus = ticketInfos.StatusId;
ticketPresenter.TagIds = ticketInfos.TicketTags;
}
else
{
return this.RedirectToAction("Index", "TeamDashboard");
}
return this.View(ticketPresenter);
}
/// <summary>
/// Indexes this instance.
/// </summary>
/// <param name="developerId">The developer identifier.</param>
/// <returns>
/// view of ticket
/// </returns>
public ActionResult Index(string developerId)
{
TicketPresenter ticketPresenter = new TicketPresenter();
developerId = SessionData.Instance.UserInfo.Developer.DeveloperID.ToString();
if (!string.IsNullOrEmpty(developerId))
{
this.AddBreadcrumbItem(Resources.TeamMemberDashboard, this.RetrieveTeamMemberDashboardAddress(Url.TeamDashboardAction(), developerId));
ticketPresenter.PortalName = Resources.TeamMemberDashboard;
ticketPresenter.SelectedDeveloperid = developerId;
}
this.AddBreadcrumbItem(Resources.CreateTicket, string.Empty);
this.AssignData(ticketPresenter);
ticketPresenter.SelectedPriority = 2;
ticketPresenter.DueDate = DateTime.Now.AddDays(1);
return this.View(ticketPresenter);
}
