public static SupervisorViewResponse GetSupervisorView(string supervisorId)
{
List <KPIItem> supervisorView = new List <KPIItem>();
List <KPIInfo> kpis = KPIReader.GetKPIInfo();
List <AgentKPIInfo> agentKpis = KPIReader.GetAgentKPI();
List <AgentInfo> agents = AgentReader.GetAgentsForSupervisor(supervisorId);
var result = from k in kpis
join ak in agentKpis on k.KpiId equals ak.KpiId
join a in agents on ak.AgentId equals a.AgentId
orderby a.AgentName, ak.KpiValue ascending
select new { a.AgentName, k.KpiName, ak.KpiValue };
var agentGroups = result.GroupBy(a => a.AgentName).Select(g => g.FirstOrDefault());
foreach (var agentGroup in agentGroups)
{
var agentRows = result.Where(a => a.AgentName.Equals(agentGroup.AgentName));
double avgKpi = agentRows.Average(a => a.KpiValue);
string topKpiString = string.Empty;
string bottomKpiString = string.Empty;
var topKPI = agentRows.OrderByDescending(a => a.KpiValue).Take(2);
foreach (var row in topKPI)
{
topKpiString += string.Format("{0}: {1};", row.KpiName, row.KpiValue);
}
var bottomKPI = agentRows.OrderBy(a => a.KpiValue).Take(2);
foreach (var row in bottomKPI)
{
bottomKpiString += string.Format("{0}: {1};", row.KpiName, row.KpiValue);
}
supervisorView.Add(new KPIItem()
{
AgentName = agentGroup.AgentName,
Score = Convert.ToInt32(avgKpi),
TopKPI = topKpiString,
BottomKPI = bottomKpiString
});
}
return(new SupervisorViewResponse()
{
SupervisorName = AgentReader.GetSupervisorName(supervisorId),
SupervisorView = supervisorView.OrderByDescending(i => i.Score).ToList()
});
}
public static AgentViewResponse GetAgentView(string agentId)
{
List <AgentKPIScore> agentView = new List <AgentKPIScore>();
List <KPIInfo> kpis = KPIReader.GetKPIInfo();
List <AgentKPIInfo> agentKpis = KPIReader.GetAgentKPI();
AgentInfo agentInfo = AgentReader.GetAgentInfo(agentId);
var result = from k in kpis
join ak in agentKpis on k.KpiId equals ak.KpiId
where ak.AgentId == agentId
orderby k.KpiName
select new { k.KpiId, k.KpiName, ak.Date, ak.KpiValue, ak.HadTraining, ak.IsAwarded, ak.Description };
var kpiGroups = result.GroupBy(k => k.KpiName).Select(g => g.FirstOrDefault());
foreach (var kpiGroup in kpiGroups)
{
var kpiRows = result.Where(k => k.KpiName.Equals(kpiGroup.KpiName));
List <KPIScoreInfo> scoreList = new List <KPIScoreInfo>();
foreach (var row in kpiRows)
{
var dateRows = kpiRows.Where(k => Convert.ToDateTime(k.Date) <= row.Date);
double centerAverage = dateRows.Average(k => k.KpiValue);
scoreList.Add(new KPIScoreInfo()
{
Date = row.Date,
Score = row.KpiValue.ToString(),
CenterAverage = centerAverage.ToString("F"),
HadTraining = row.HadTraining,
IsAwarded = row.IsAwarded,
Description = row.Description
});
}
agentView.Add(new AgentKPIScore()
{
KPIName = kpiGroup.KpiName,
ScoreDetails = scoreList
});
}
return(new AgentViewResponse()
{
AgentName = AgentReader.GetAgentInfo(agentId).AgentName,
AgentView = agentView
});
}