TicketDesk is an issue tracking system for IT Help Desks.
TicketDesk is efficient and designed to do only one thing, facilitate communications between help desk staff and end users. The overriding design goal is to be as simple and frictionless for both users and help desk staff as is possible.
Documentation can be found in the TicketDesk GitHub Wiki
You can read more about ongoing TicketDesk development on my site.
The current shipping version is TicektDesk 2.1.
TicketDesk 2.5 is in development. There have been some delays, but we're working very hard ensure a much smoother setup and configuration system, bullet-proof email, and reliable integration for users wanting to cloud deploy to Microsoft Azure.
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TicketDesk 2.1 requires Visual Studio 2012 or higher with .Net Framework 4.5
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TicketDesk 2.5 requires Visual Studio 2013 with .Net Framework 4.5.2 or higher.
- Visual Studio 2013 with Update 4 or higher is required for Azure publishing
A demo of TicketDesk 2.5 beta is available. It is just an alpha, so expect rough-edges
TicketDesk 2.5 is a full technology platfrom update.
- Asp.net MVC 5x with Razor Views
- Entity Framework 6x Code-First
- Aspnet.Identity
- Bootstrap / HTML5 / CSS3
- OWIN/Katana Pipeline
- Simple Injector (IoC / DI)
TicketDesk 2.5 will contain a small set of new features:
- Watch / Follow Tickets
- On-Screen first-run setup wizard
- Advanced Admin Tools
- Search Configuration
- Database Management
- Demo / Seed Data Management
- Improved Email Settings and Diagnostics
- Azure Deployability and Scaling (optional)
- Email distribution managed by Azure WebJobs
- Search powered by Azure Search Services
- Attachments Stored in Azure Storage
- Data hosted in Azure SQL
Limitations:
TicketDesk 2.5 will NOT include direct support for on-premise Active Directory integration. It will ship initially with support only for local user accounts, but a TD 2.6 update will follow immediately afterwards to add support for several organizational authentication options (WS-Federation, OpenID Connect, Azure AD, etc.).