Skip to content

KentAguilarCCC/ContactCenterComplianceAPI_SampleApp

Repository files navigation

Package to interface and use the available API endpoints of Contact Center Compliance. Usage requires an account with Contact Center Compliance.

See www.dnc.com to sign up.

Getting Started

  • First off, you need to import the ContactCenterCompliance API packages from NuGet. Look for "ContactCenterComplianceAPI". After clicking Manage NuGet from your project you can now install the package.
  • On the actual usage, please reference ContactCenterCompliance. Like so, using ContactCenterCompliance;
  • You can now instantiate the CCCApi class indicating your API key -> CCCApi client = new CCCApi("--- API Key ---");
  • You're all set!. Please follow the following quickstart examples.

Scrubbing a Phone Number or Multiple Phone Numbers

  • Scrub Phone Nos with Project Code
CCCApi client = new CCCApi("--- API Key ---");

//sample phone numbers
List<string> shortPhoneNumberList = new List<string>() {
				"6234928976",
				"9545031806",
				"2675466417"
			 };

List<ScrubResponse> scrubResponseList = client.Scrub(shortPhoneNumberList, "ProjectID");

Litigator Only Scrub

CCCApi client = new CCCApi("--- API Key ---");

//sample phone numbers
List<string> shortPhoneNumberList = new List<string>() {
				"6234928976",
				"9545031806",
				"2675466417"
			 };

List<LitigatorResponse> litigatorResponseList = client.LitigatorScrub(shortPhoneNumberList)

Project Settings

  • Creating a project using project id and project name
CCCApi client = new CCCApi("--- API Key ---");
Project project = client.CreateProject("ProjectID", "ProjectName")
  • Deactivate a project using project id
CCCApi client = new CCCApi("--- API Key ---");
Project project = client.DeactivateProject("ProjectID")
  • Enumerating projects using a project id
CCCApi client = new CCCApi("--- API Key ---");
Project project = client.EnumerateProjects("ProjectID")

Add to or Delete from Internal DNC List

  • Given the following initiated routines:
CCCApi client = new CCCApi("--- API Key ---");

//sample phone numbers
List<string> shortPhoneNumberList = new List<string>() {
				"6234928976",
				"9545031806",
				"2675466417"
			 };
  • Adding of IDNC with phone number list and project id
client.AddIDNC(shortPhoneNumberList, "ProjectID");
  • Removing IDNC with phone number list and project id
client.RemoveIDNC(shortPhoneNumberList, "ProjectID");
  • Getting IDNC count using a project id
IDNCDetail idncDetail = client.GetIDNCCount("ProjectID");
  • Getting IDNC status using phone number list and project id
List<IDNCStatus> idncStatusList = client.GetIDNCStatus(shortPhoneNumberList, "ProjectID");

Add to EBR List

  • Given the following initiated routes:
CCCApi client = new CCCApi("--- API Key ---");

//sample ebr list
static List<Ebr> ebrList = new List<Ebr>() {
				new Ebr{
					PhoneNo = "7272046008",
					DateOfLastContact = DateTime.Parse("2011-06-14"),
					Type = EbrType.Sale
				},
				new Ebr{
					PhoneNo = "8773404100",
					DateOfLastContact = DateTime.Parse("2011-07-02"),
					Type = EbrType.Inquiry
				}
			};
//sample phone numbers
List<string> shortPhoneNumberList = new List<string>() {
				"6234928976",
				"9545031806",
				"2675466417"
			 };
  • Adding EBR List with project id
client.AddEBR(ebrList, "ProjectID");
  • Scrubbing Phone Nos and adding EBR List with project and campaign id
List<ScrubResponse> scrubResponseList = client.ScrubPlusAddEBR(shortPhoneNumberList, ebrList, "ProjectID", "CampaignID");

On-demand processing for SFTP Uploads

  • Notify if SFTP Upload is complete
CCCApi client = new CCCApi("--- API Key ---");
client.NotifyOfSFTPComplete();

Identity Verification

CCCApi client = new CCCApi("--- API Key ---");
Reassigned reassigned = new Reassigned {
				PhoneNumber = "2012001362",
				FirstName = "FirstName",
				LastName = "LastName",
				Address1 = "Address1",
				Address2 = "",
				City = "New Jersey",
				State = "NJ",
				PostalCode = "007302",
				ConsentDate = DateTime.Now,
				ReferenceId = "ReferenceId"
			};
			
ReassignedIDResponse reassignedIDResponse = client.ReassignedID(reassigned);

Residential or Business Phone Number Identification

CCCApi client = new CCCApi("--- API Key ---");
ResOrBusinessResponse resOrBusinessResponse = client.ResOrBusiness("7072842774");

ID Premium

CCCApi client = new CCCApi("--- API Key ---");
IDPremiumResponse idPremiumResponse = client.IDPremium("7072842774");

About

A test app to showcase the consumption of Contact Center Compliance API Nuget Package

Resources

Stars

Watchers

Forks

Releases

No releases published

Packages

No packages published

Languages