public CallOutComeEditModel GetCallOutCome(long callId, long callQueueCustomerId, long customerId)
{
var callOutComeModel = new CallOutComeEditModel();
var objCall = _callCenterCallRepository.GetById(callId);
if (objCall == null)
{
return(callOutComeModel);
}
callOutComeModel.CallStatusId = objCall.Status;
callOutComeModel.NotIntrestedReasonId = objCall.NotInterestedReasonId;
var objNote = _callCenterNotesRepository.GetByCallId(callId);
if (objNote != null)
{
callOutComeModel.Note = objNote.Notes.Replace(ProspectCustomerTag.MemberStatesIneligibleMastectomy.GetDescription(), "").Replace(":", "").Trim();
}
callOutComeModel.DispositionAlias = objCall.Disposition;
var customer = _customerRepository.GetCustomer(customerId);
if (customer.DoNotContactTypeId.HasValue && (customer.DoNotContactTypeId.Value == (long)DoNotContactType.DoNotContact || customer.DoNotContactTypeId.Value == (long)DoNotContactType.DoNotCall))
{
callOutComeModel.DoNotCall = true;
}
callOutComeModel.PhoneHome = customer.HomePhoneNumber.FormatPhoneNumber;
callOutComeModel.PhoneHomeConsent = customer.PhoneHomeConsentId;
callOutComeModel.PhoneOffice = customer.OfficePhoneNumber.FormatPhoneNumber;
callOutComeModel.PhoneOfficeConsent = customer.PhoneOfficeConsentId;
callOutComeModel.PhoneCell = customer.MobilePhoneNumber.FormatPhoneNumber;
callOutComeModel.PhoneCellConsent = customer.PhoneCellConsentId;
if (customerId > 0 && objCall.Disposition == (ProspectCustomerTag.CallBackLater).ToString())
{
var prospectCustomer = _prospectCustomerRepository.GetProspectCustomerByCustomerId(customerId);
if (prospectCustomer != null && prospectCustomer.IsQueuedForCallBack && prospectCustomer.CallBackRequestedOn.HasValue) //&& prospectCustomer.CallBackRequestedOn.Value.Date == DateTime.Today
{
callOutComeModel.CallBackDateTime = prospectCustomer.CallBackRequestedDate;
}
}
if (callQueueCustomerId > 0)
{
var callQueueCustomer = _callQueueCustomerRepository.GetById(callQueueCustomerId);
if (callQueueCustomer.Status == CallQueueStatus.Removed)
{
callOutComeModel.RemoveFromQueue = true;
}
callOutComeModel.CallQueueId = callQueueCustomer.CallQueueId;
}
return(callOutComeModel);
}
public ActionResult SaveCallOutComeAppointmentConfirmation(CallOutComeEditModel model)
{
_callOutcomeService.SaveCallOutCome(model, _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId);
var viewModel = _callQueueCustomerContactService.GetByCustomerId(model.CustomerId, model.CallId, _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId);
return(PartialView("GetPatientInfoAppointmentConfirmation", viewModel));
}
public ActionResult SaveCallOutComePreAssessment(CallOutComeEditModel model)
{
_callOutcomeService.SaveCallOutCome(model, _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId);
var viewModel = _preAssessmentCallQueueService.GetByCustomerId(model.CustomerId, model.CallId, _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId);
return(PartialView("GetPatientInfoPreAssessment", viewModel));
}
private void ModifyCustomerToSaveConsent(Customer customer, CallOutComeEditModel model)
{
customer.HomePhoneNumber = PhoneNumber.Create(model.PhoneHome, PhoneNumberType.Home);
customer.OfficePhoneNumber = PhoneNumber.Create(model.PhoneOffice, PhoneNumberType.Office);
customer.MobilePhoneNumber = PhoneNumber.Create(model.PhoneCell, PhoneNumberType.Mobile);
customer.PhoneHomeConsentId = model.PhoneHomeConsent;
customer.PhoneCellConsentId = model.PhoneCellConsent;
customer.PhoneOfficeConsentId = model.PhoneOfficeConsent;
}
private bool UpdateCallProspectCustomerData(CallOutComeEditModel model, DateTime?callDateTime, long orgRoleUserId, long callQueueCustomerId, bool isRemovedFromQueue)
{
var disposition = (ProspectCustomerTag)Enum.Parse(typeof(ProspectCustomerTag), model.DispositionAlias);
var tag = disposition == ProspectCustomerTag.Unspecified ? string.Empty : model.DispositionAlias;
var callDate = callDateTime.HasValue
? callDateTime.Value
: model.CallStatusId == (long)CallStatus.CallSkipped
? DateTime.Now.AddDays(1)
: DateTime.Now.AddDays(30);
var editmodel = new CallQueueCustomerCallDetailsEditModel
{
CallQueueCustomerId = callQueueCustomerId,
Disposition = tag,
CallStatusId = model.CallStatusId,
CallbackDate = tag == ProspectCustomerTag.CallBackLater.ToString() ? model.CallBackDateTime : null,
IsCallSkipped = model.CallStatusId == (long)CallStatus.CallSkipped,
ModifiedByOrgRoleUserId = orgRoleUserId,
Attempt = 0,
CallQueueStatus = (long)(isRemovedFromQueue ? CallQueueStatus.Removed : CallQueueStatus.Initial),
CallDate = callDate,
};
//bool setOtherCustomerStatus = !(disposition == ProspectCustomerTag.CancelAppointment || disposition == ProspectCustomerTag.RescheduleAppointment
// || disposition == ProspectCustomerTag.CHATCompleted || disposition == ProspectCustomerTag.RequestedCHATMailed || disposition == ProspectCustomerTag.MemberDoesntHaveTimeForQuestions
// || disposition == ProspectCustomerTag.MemberDoesNotFeelComfortableAnsweringQuestions || disposition == ProspectCustomerTag.FollowUpCallEscalated || disposition == ProspectCustomerTag.MemberConfirmedChange
// || disposition == ProspectCustomerTag.NotInterested);
bool setOtherCustomerStatus = !(disposition == ProspectCustomerTag.PatientConfirmed || disposition == ProspectCustomerTag.CancelAppointment || disposition == ProspectCustomerTag.ConfirmLanguageBarrier ||
disposition == ProspectCustomerTag.ConfirmedHRANotComplete);
_callQueueCustomerRepository.UpdateCallqueueCustomerByCustomerId(editmodel, model.CustomerId, setOtherCustomerStatus);
return(true);
}
public Customer SaveCallOutCome(CallOutComeEditModel model, long organizationRoleUserId)
{
Customer customer = _customerRepository.GetCustomer(model.CustomerId);
var isConverted = _eventRepository.CheckCustomerRegisteredForFutureEvent(model.CustomerId);
var prospectCustomer = ((IProspectCustomerRepository)_prospectCustomerRepository).GetProspectCustomerByCustomerId(model.CustomerId);
if (prospectCustomer == null)
{
prospectCustomer = _prospectCustomerFactory.CreateProspectCustomerFromCustomer(customer, isConverted);
}
else
{
prospectCustomer.IsConverted = isConverted;
}
if (model.CallStatusId == (long)CallStatus.Attended || model.CallStatusId == (long)CallStatus.VoiceMessage || model.CallStatusId == (long)CallStatus.LeftMessageWithOther ||
model.CallStatusId == (long)CallStatus.InvalidNumber || model.CallStatusId == (long)CallStatus.NoAnswer || model.CallStatusId == (long)CallStatus.NoEventsInArea || model.CallStatusId == (long)CallStatus.TalkedtoOtherPerson)
{
prospectCustomer.IsContacted = true;
prospectCustomer.ContactedDate = DateTime.Now;
prospectCustomer.ContactedBy = organizationRoleUserId;
}
if (!string.IsNullOrEmpty(model.DispositionAlias))
{
prospectCustomer.Tag = (ProspectCustomerTag)Enum.Parse(typeof(ProspectCustomerTag), model.DispositionAlias);
prospectCustomer.TagUpdateDate = DateTime.Now;
}
prospectCustomer = UpdateProspectCustomer(prospectCustomer, model.CallBackDateTime);
model.ProspectCustomerId = prospectCustomer.Id;
// }
var notes = string.IsNullOrWhiteSpace(model.Note) ? "" : model.Note;
if ((ProspectCustomerTag)Enum.Parse(typeof(ProspectCustomerTag), model.DispositionAlias) == ProspectCustomerTag.MemberStatesIneligibleMastectomy)
{
notes = notes.Replace(ProspectCustomerTag.MemberStatesIneligibleMastectomy.GetDescription() + " : ", "");
notes = !string.IsNullOrWhiteSpace(notes) ? ProspectCustomerTag.MemberStatesIneligibleMastectomy.GetDescription() + " : " + notes : ProspectCustomerTag.MemberStatesIneligibleMastectomy.GetDescription();
}
SaveNotes(notes, model.CallId);
SaveRegistrationNotes(model.CustomerId, notes, organizationRoleUserId);
var objCall = _callCenterCallRepository.GetById(model.CallId);
var disposition = "";
var tag = ProspectCustomerTag.Unspecified;
if ((model.CallStatusId == (long)CallStatus.Attended || model.CallStatusId == (long)CallStatus.LeftMessageWithOther || model.CallStatusId == (long)CallStatus.TalkedtoOtherPerson ||
model.CallStatusId == (long)CallStatus.NoEventsInArea) && !string.IsNullOrEmpty(model.DispositionAlias))
{
tag = (ProspectCustomerTag)Enum.Parse(typeof(ProspectCustomerTag), model.DispositionAlias);
if (tag == ProspectCustomerTag.BookedAppointment || tag == ProspectCustomerTag.HomeVisitRequested || tag == ProspectCustomerTag.MobilityIssue ||
tag == ProspectCustomerTag.DoNotCall || tag == ProspectCustomerTag.Deceased || tag == ProspectCustomerTag.NoLongeronInsurancePlan ||
tag == ProspectCustomerTag.MobilityIssues_LeftMessageWithOther || tag == ProspectCustomerTag.DebilitatingDisease || tag == ProspectCustomerTag.InLongTermCareNursingHome ||
tag == ProspectCustomerTag.PatientConfirmed || tag == ProspectCustomerTag.CancelAppointment || tag == ProspectCustomerTag.ConfirmLanguageBarrier || tag == ProspectCustomerTag.IncorrectPhoneNumber_TalkedToOthers ||
tag == ProspectCustomerTag.DeclinedMobileAndTransferredToHome || tag == ProspectCustomerTag.DeclinedMobileAndHomeVisit)
{
model.RemoveFromQueue = true;
}
disposition = model.DispositionAlias;
}
objCall.NotInterestedReasonId = model.NotIntrestedReasonId;
if (model.CallQueueId > 0)
{
var callQueue = _callQueueRepository.GetById(model.CallQueueId);
if (callQueue != null)
{
objCall.IsContacted = false;
if (callQueue.Category == HealthPlanCallQueueCategory.AppointmentConfirmation)
{
objCall.IsContacted = null;
}
else
{
if (model.CallStatusId == (long)CallStatus.Attended || model.CallStatusId == (long)CallStatus.VoiceMessage || model.CallStatusId == (long)CallStatus.LeftMessageWithOther || model.CallStatusId == (long)CallStatus.InvalidNumber || model.CallStatusId == (long)CallStatus.NoAnswer || model.CallStatusId == (long)CallStatus.NoEventsInArea || model.CallStatusId == (long)CallStatus.TalkedtoOtherPerson)
{
objCall.IsContacted = true;
}
}
}
}
if (model.DoNotCall || tag == ProspectCustomerTag.DoNotCall)
{
if (model.ProspectCustomerId > 0)
{
((IProspectCustomerRepository)_prospectCustomerRepository).UpdateDoNotCallStatus(model.ProspectCustomerId, ProspectCustomerConversionStatus.Declined);
}
customer = _customerService.UpdateDoNotCallStatus(customer, false, (long)DoNotContactSource.CallCenter);
}
else if (model.CallStatusId == (long)CallStatus.Attended && tag == ProspectCustomerTag.LanguageBarrier)
{
customer = _customerService.UpdateIsLanguageBarrier(customer, true);
}
else
{
if (model.ProspectCustomerId > 0)
{
((IProspectCustomerRepository)_prospectCustomerRepository).UpdateDoNotCallStatus(model.ProspectCustomerId, ProspectCustomerConversionStatus.NotConverted);
}
customer = _customerService.UpdateDoNotCallStatus(customer, true);
}
if (model.CustomerId > 0 && (model.CallStatusId == (long)CallStatus.TalkedtoOtherPerson && tag == ProspectCustomerTag.IncorrectPhoneNumber_TalkedToOthers) || (model.CallStatusId == (long)CallStatus.Attended && tag == ProspectCustomerTag.IncorrectPhoneNumber))
{
customer = _customerService.UpdateIsIncorrectPhoneNumber(customer, true);
}
else if (model.CallStatusId == (long)CallStatus.InvalidNumber)
{
var secondLastCall = _callCenterCallRepository.GetSecondLastCall(model.CustomerId, model.CallId);
if (secondLastCall != null && secondLastCall.Status == (long)CallStatus.InvalidNumber && secondLastCall.InvalidNumberCount == 1)
{
objCall.InvalidNumberCount = 2;
customer = _customerService.UpdateIsIncorrectPhoneNumber(customer, true);
}
else
{
objCall.InvalidNumberCount = 1;
customer = _customerService.UpdateIsIncorrectPhoneNumber(customer, false);
}
}
else
{
objCall.InvalidNumberCount = 0;
customer = _customerService.UpdateIsIncorrectPhoneNumber(customer, false);
}
if (model.CallStatusId == (long)CallStatus.Attended && (tag == ProspectCustomerTag.DeclinedMobileAndTransferredToHome || tag == ProspectCustomerTag.MemberStatesIneligibleMastectomy))
{
customer.ActivityId = null;
}
else if (objCall.Status == (long)CallStatus.Attended && (objCall.Disposition == ProspectCustomerTag.DeclinedMobileAndTransferredToHome.ToString() || objCall.Disposition == ProspectCustomerTag.MemberStatesIneligibleMastectomy.ToString()))
{
customer.ActivityId = model.ActivityId > 0 ? model.ActivityId : (long?)null;
}
if (model.CallStatusId == (long)CallStatus.Attended && tag == ProspectCustomerTag.MemberStatesIneligibleMastectomy)
{
customer = _customerService.UpdateDoNotCallStatuswithReason(customer, false, ProspectCustomerTag.MemberStatesIneligibleMastectomy);
var noteId = SaveDNCNotes(ProspectCustomerTag.MemberStatesIneligibleMastectomy.GetDescription(), organizationRoleUserId);
customer.DoNotContactReasonNotesId = noteId;
}
else if (objCall.Status == (long)CallStatus.Attended && objCall.Disposition == ProspectCustomerTag.MemberStatesIneligibleMastectomy.ToString())
{
customer = _customerService.UpdateDoNotCallStatus(customer, true);
}
objCall.Status = model.CallStatusId;
objCall.Disposition = disposition;
_callCenterCallRepository.Save(objCall);
UpdateOutboundCallStatus(organizationRoleUserId, model.CallQueueCustomerId, model.CallBackDateTime, model.RemoveFromQueue);
if (objCall.Status == (long)CallStatus.Attended)
{
ModifyCustomerToSaveConsent(customer, model);
}
_customerService.SaveCustomerOnly(customer, organizationRoleUserId);
UpdateCallProspectCustomerData(model, model.CallBackDateTime, organizationRoleUserId, model.CallQueueCustomerId, model.RemoveFromQueue);
return(customer);
}
public CallQueuePatientInfomationViewModel SaveCallOutCome([FromBody] CallOutComeEditModel model)
{
var customer = _callOutcomeService.SaveCallOutCome(model, _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId);
return(_callQueueCustomerContactService.PatientInfoPhoneModelForConsentUpdateCcRep(customer, model.CallId, _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId));
}
